Senior Customer Success Engineer – Kubernetes & Cloud Identity Solutions for AI‑Driven Infrastructure at brighthush

About brighthush

At brighthush, we are redefining the future of AI‑enabled infrastructure by delivering cryptographically secured identities to every human, machine, workload, and AI agent. Our mission is to make trusted computing simple, empowering organizations to innovate with confidence while maintaining the highest security standards. As a remote‑first, globally distributed team, we partner with industry leaders across finance, logistics, and search technology to secure the backbone of the AI world.

Why Join brighthush?

Joining brighthush means becoming part of a tight‑knit group of problem‑solvers who see the impact of their work every day. You won’t be lost in a crowd; you’ll have the autonomy to shape solutions, influence product direction, and see your contributions reflected in the next release. Our culture celebrates curiosity, collaboration, and continuous learning—perfect for engineers who thrive on tackling complex technical challenges while building lasting customer relationships.

Role Overview

As a Senior Customer Success Engineer on the brighthush Customer Solutions Team, you will own the full post‑sales lifecycle for a portfolio of strategic accounts. This includes hands‑on implementation, technical support, business reviews, and identifying expansion opportunities. You will be the technical champion for our most valuable customers, ensuring they extract maximum value from every brighthush product and solution.

Key Responsibilities

• Solution Architecture & Deployment: Design, prototype, and implement brighthush solutions within customer environments, with a focus on Kubernetes‑based deployments.
• Technical Enablement: Conduct hands‑on installations, configure RBAC, TLS, and certificate management, and share best‑practice guidance with customer engineering teams.
• Issue Resolution & Advocacy: Serve as the primary point of contact for technical incidents, troubleshoot cluster, networking, and access problems, and coordinate escalations with the Engineering organization.
• Strategic Business Reviews: Lead quarterly business reviews, track adoption metrics, and collaborate with Sales to surface upsell and cross‑sell opportunities.
• Training & Evangelism: Develop customized training programs, deliver workshops, and champion brighthush solutions across the broader customer organization.
• Product Feedback Loop: Capture customer insights, prioritize feature requests, and work closely with Product Management to influence the roadmap.
• Documentation & Knowledge Sharing: Maintain detailed records of customer goals, technical configurations, and success stories to inform internal teams and future engagements.
• Collaboration & Relationship Building: Build strong, trust‑based relationships with key stakeholders, expanding influence into new business units and functions.

Essential Qualifications

• 8+ years of experience in customer‑facing technical roles such as solution engineering, system administration, or software onboarding.
• Deep, hands‑on expertise with Kubernetes, including building clusters with kubeadm, configuring RBAC, managing certificates, and debugging control‑plane and workload failures.
• Professional certification such as Certified Kubernetes Administrator (CKA) strongly preferred; Certified Kubernetes Application Developer (CKAD) is a plus.
• Proficiency with cert‑manager, Helm, and GitOps tools (ArgoCD, Flux) for automated deployment pipelines.
• Solid understanding of security fundamentals: SSH, PKI, two‑factor authentication, SSO protocols (SAML, OIDC), and role‑based access control.
• Advanced Linux administration skills, including shell scripting and system troubleshooting.
• Hands‑on experience with at least one major public cloud platform (AWS, GCP, or Azure); relevant certifications are advantageous.
• Exceptional verbal and written communication abilities, with a talent for translating complex technical concepts into clear business value.
• Proven project management capabilities, able to juggle multiple customer engagements simultaneously while meeting deadlines.

Preferred Qualifications & Nice‑to‑Haves

• Experience delivering enterprise‑wide rollouts of security or identity solutions.
• Background in AI/ML infrastructure or familiarity with AI agent identity management.
• Track record of influencing product direction through customer feedback.
• Experience with remote‑first, globally distributed teams.
• Comfort with using AI‑assisted tools for technical assessments, provided usage is disclosed.

Core Skills & Competencies

• Technical Acumen: Ability to design, deploy, and troubleshoot complex Kubernetes environments at scale.
• Customer Obsession: Proactive mindset focused on driving adoption, delivering value, and ensuring customer success.
• Problem‑Solving Tenacity: Persistence in diagnosing and resolving intricate technical blockers.
• Collaboration: Strong partnership skills with Sales, Product, Engineering, and Customer Success leadership.
• Communication: Clear, concise, and persuasive communication—both written (documentation, emails) and verbal (presentations, workshops).
• Adaptability: Comfort with evolving product portfolios and shifting priorities in a fast‑growing environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the impact you create. As a senior engineer, you will have direct visibility with executive leadership and the product roadmap, positioning you for future roles such as Principal Solutions Architect, Technical Product Manager, or Customer Success Leadership. We invest heavily in continuous learning—providing access to certifications, conference sponsorships, and internal knowledge‑sharing sessions.

Work Environment & Culture

Our remote‑first philosophy means you can work from anywhere while staying tightly connected through regular virtual meet‑ups, collaborative tooling, and occasional in‑person retreats. We value:

• Autonomy: Freedom to choose your tools, methods, and schedule.
• Transparency: Open communication channels across all levels of the organization.
• Innovation: Encouragement to experiment, prototype, and bring new ideas to life.
• Inclusivity: A commitment to diverse perspectives and an environment where every voice is heard.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a competitive total‑compensation package that includes:

• Base salary aligned with senior‑level market benchmarks.
• Performance‑based annual bonus and equity participation.
• Comprehensive health, dental, and vision coverage.
• Generous annual professional‑development budget.
• Flexible paid time off and dedicated rest‑and‑recovery policies.
• Retirement savings plans with company matching.
• Home‑office stipend for ergonomic equipment and connectivity.
• Access to cutting‑edge AI and security tooling for personal projects.

Interview Process

Our interview journey is designed to assess both technical depth and cultural fit. It typically includes:

1. Phone Screen: Introductory conversation with a Talent Partner to discuss background and motivations.
2. Technical Assessment: A take‑home assignment where you build a kubeadm cluster, configure RBAC with certificate‑based access, deploy a sample workload, and document design trade‑offs.
3. Live Troubleshooting Session: Real‑time Kubernetes debugging scenarios with a senior engineer.
4. Team Interviews: Deep‑dive discussions with Customer Success, Sales, and Product leaders to explore collaboration style and strategic thinking.
5. Executive Meet‑and‑Greet: Final conversation with senior leadership to align on vision and growth.

We welcome the responsible use of AI tools for the take‑home portion, provided you disclose how they were utilized.

How to Apply

If you are passionate about securing the next generation of AI infrastructure and thrive in a fast‑moving, customer‑centric environment, we want to hear from you. Click the link below to submit your application and start your journey with brighthush today.

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Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other protected characteristic.

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