Senior Customer Success Engineer – Mobile App & Digital Analytics Expert – Remote, brighthush

Introduction

At brighthush, we are redefining the way businesses understand and shape their digital experiences. Our mission is to empower organizations worldwide to place customers at the very heart of every decision, turning raw data into actionable insights that drive real business outcomes. Whether you’re working with e‑commerce leaders, retail innovators, travel pioneers, financial services firms, or telecommunications giants, you’ll be part of a team that delivers measurable impact at scale.

We are a remote‑first, high‑energy culture that thrives on collaboration, curiosity, and continuous learning. Diversity, equity, and inclusion are not buzzwords for us—they’re the foundation of our success. We invest heavily in coaching, training, and career acceleration programs so every team member can grow into their best self. From virtual company‑wide events to local meet‑ups that break the Zoom routine, we keep our community vibrant, connected, and energized.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our platform and the world’s most influential brands. You will own the end‑to‑end implementation lifecycle—onboarding, adoption, and continuous growth—ensuring that each client realizes measurable value from our digital analytics solutions. Your expertise will help clients translate complex data into actionable insights, drive digital transformation, and achieve their strategic objectives.

Key Responsibilities

• Client Onboarding & Implementation: Lead the technical setup of the brighthush platform for new customers, translating business requirements into robust, scalable configurations.
• Technical Architecture & Strategy: Design and deliver customized solutions that align with each client’s digital strategy, ensuring seamless integration with existing tech stacks.
• Custom Development: Write and maintain JavaScript, HTML, and CSS code to capture advanced analytics, create custom dashboards, and implement complex use cases.
• Data Visualization & Reporting: Configure real‑time alerts, dashboards, and reports that provide stakeholders with clear visibility into digital performance.
• Performance Optimization: Apply best practices for front‑end performance, including page‑load lifecycle management, script optimization, and browser dev‑tool diagnostics.
• Client Advocacy: Serve as the primary technical advocate for clients, ensuring their needs are understood and addressed across the organization.
• Cross‑Functional Collaboration: Work closely with Sales Engineering, Solutions Consulting, Product, Apply for this job