Senior Customer Success Engineer – Remote (US) – Technical Advisor & Cloud HPC Specialist – Driving Scientific Breakthroughs and Accelerating Innovation at brighthush
About brighthush
brighthush stands at the forefront of the high‑performance computing (HPC) revolution, seamlessly blending artificial intelligence, cloud‑native architecture, and intelligent automation to empower scientists, engineers, and innovators worldwide. Our mission is to democratize access to world‑class HPC resources, enabling organizations of all sizes to accelerate discovery, reduce costs, and create sustainable impact. Whether you’re working in aerospace, energy, life sciences, manufacturing, or any field that demands computational power, brighthush delivers a single, scalable platform that transforms research and product development cycles.
Why brighthush?
At brighthush, we believe that the future of scientific discovery is built on collaboration, innovation, and a relentless focus on customer success. Our culture is defined by:
- Mission‑Driven Impact: Every project we undertake directly contributes to breakthroughs that shape industries and improve lives.
- Remote‑First Flexibility: Work from anywhere in the U.S. with a fully supported home‑office setup and a culture that values results over location.
- Continuous Learning: We invest in professional development, certifications, and knowledge‑sharing sessions that keep our team at the cutting edge.
- Inclusive Community: Diversity, equity, and inclusion are not buzzwords for us—they’re the foundation of our success.
- Recognition & Growth: Transparent performance metrics, peer recognition programs, and clear career pathways ensure that hard work is rewarded.
Role Overview
As a Senior Customer Success Engineer, you will be the trusted technical advisor for our most strategic, named customers. Your mission is to ensure that every user experiences the full value of our cloud‑based HPC platform—from initial deployment through ongoing optimization and innovation. You will collaborate closely with Solutions Architects, Product Management, and Engineering teams to deliver seamless, high‑impact solutions that accelerate our customers’ research and development cycles.
Key Responsibilities
- Technical Relationship Owner: Build and maintain deep, trust‑based relationships with key stakeholders, including scientists, engineers, IT leads, and executive sponsors.
- Deployment Leadership: Own the end‑to‑end technical journey: from pre‑deployment assessment, architecture design, and configuration, to post‑deployment optimization and continuous improvement.
- Training & Enablement: Design and deliver “lunch & learn” sessions, workshops, and user training programs that empower customers to fully leverage brighthush’s capabilities.
- Digital Transformation Partner: Collaborate with customers to map out migration strategies from on‑premise HPC clusters to the brighthush cloud, ensuring minimal disruption and maximum ROI.
- Product Evangelist: Represent brighthush at industry conferences, user groups, webinars, and internal forums, articulating the value proposition of our ScaleX platform in clear, compelling language.
- Feedback Loop Facilitator: Gather, analyze, and prioritize customer feedback; work with Product Management to influence roadmap decisions and platform enhancements.
- Cross‑Functional Collaboration: Coordinate with Solutions Architects, Sales, Support, and Engineering to deliver integrated, high‑quality solutions that meet or exceed customer expectations.
- Technical Documentation: Produce and maintain detailed technical documentation, best‑practice guides, and case studies that serve both internal and external audiences.
- Performance Optimization: Analyze customer workloads, identify bottlenecks, and recommend architectural or workflow changes that improve performance, cost efficiency, and scalability.
- Compliance & Security: Ensure that all deployments adhere to industry‑specific compliance standards (e.g., HIPAA, ISO 27001) and that security best practices are embedded in every solution.
Essential Qualifications
- Minimum of 2 years of experience in a technical, customer‑facing role within software, hardware, or cloud environments.
- Bachelor’s degree in Engineering, Computer Science, Mathematics, Physics, or a closely related field.
- Demonstrated ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
- Strong customer‑obsession mindset: a proven track record of going above Apply for this job