Senior Customer Success Engineer – Remote‑First, $70K–$100K Salary + Profit Sharing – Champion Technical Support & Customer Success at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers businesses worldwide to harness the power of search data with unparalleled ease. Our flagship API scrapes search engines, solves CAPTCHAs, and adapts to ever‑changing page layouts—all through a single, intuitive GET request. From global e‑commerce giants to cutting‑edge AI firms, our clients rely on brighthush to power data‑driven decisions, streamline operations, and unlock new growth opportunities.

Founded by engineers for engineers, brighthush has cultivated a culture that values transparency, high trust, and neurodivergent‑friendly practices. We operate as a fully remote‑first organization, giving our team members the freedom to work from anywhere while maintaining a cohesive, collaborative environment. Our commitment to open communication, open books, and a public roadmap ensures that every voice is heard and every contribution is recognized.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performance team that is redefining how businesses interact with search data. We offer:

• Competitive Compensation – Base salary ranging from $70,000 to $100,000, plus profit‑sharing bonuses that bring total compensation to an average of $232,448 per year worldwide.
• Career Growth – Clear internal career paths, access to industry conferences, curated learning resources, and up to 50% reimbursement for software, hardware, and co‑working space.
• Remote‑First Flexibility – Work from any location, set your own schedule, and enjoy unpaid vacation time that aligns with your personal rhythm.
• High‑Trust Environment – Empowerment to make decisions, contribute to product improvements, and influence company strategy.
• Inclusive Culture – A neurodivergent‑friendly workplace where diverse perspectives are celebrated and supported.

About the Role

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our product and our clients. Your day‑to‑day tasks will include:

• Mastering brighthush’s API suite and guiding users to the most effective solutions for their unique use cases.
• Investigating and diagnosing bugs, researching root causes, and documenting findings for the engineering team.
• Engaging directly with customers to resolve issues, provide best‑practice guidance, and ensure a seamless experience.
• Creating and managing GitHub tickets for complex problems that require engineering intervention.
• Handling invoicing, payment follow‑ups, and ensuring timely revenue collection.
• Proactively reaching out to customers to gauge satisfaction, identify pain points, and recommend enhancements.
• Collaborating with the sales team to uncover upsell opportunities and support the closing of enterprise contracts.
• Authoring insightful blog posts, tutorials, and case studies that educate prospects and deepen customer engagement.
• Negotiating enterprise contracts, ensuring alignment with both client needs and company objectives.
• Leveraging programming skills to troubleshoot customer issues and provide hands‑on technical support.
• Communicating with clients in a professional, timely, and empathetic manner.
• Working cross‑functionally with product, engineering, and marketing to deliver high‑quality customer service.
• Providing actionable feedback to the development team to drive product improvements.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen and customer‑centric mindset:

• Minimum of 3 years of experience in a customer success, technical support, or similar role within a B2B SaaS environment.
• Proficiency in at least one programming language (Python, JavaScript, or Java) and experience troubleshooting API integrations.
• Strong analytical skills with the ability to dissect complex problems and propose elegant solutions.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical audiences.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver results in a fast‑paced, remote setting.
• Experience with ticketing systems (e.g., GitHub Issues, Jira) and customer relationship management tools.
• Proactive attitude toward learning new technologies and staying current with industry trends.

Preferred Qualifications

These additional qualifications will set you apart:

• Prior sales experience or a proven track record of identifying upsell opportunities.
• Experience working with large enterprise clients and negotiating complex contracts.
• Familiarity with SEO, web scraping, or data‑driven marketing tools.
• Background in a neurodivergent‑friendly organization or a demonstrated commitment to inclusive practices.
• Fluency in multiple languages, enhancing support for our global customer base.

Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Technical Proficiency – API integration, debugging, and scripting.
• Customer Advocacy – Empathy, active listening, and problem‑solving.
• Communication – Clear, concise, and persuasive written and verbal communication.
• Collaboration – Ability to work effectively with cross‑functional teams.
• Project Management – Prioritization, time management, and ownership of initiatives.
• Continuous Improvement – Curiosity, feedback orientation, and a growth mindset.

Career Growth & Learning

At brighthush, we believe that learning is a lifelong journey. Your career path will be shaped by:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Access to industry conferences, workshops, and a curated library of books and courses.
• Opportunities to transition into product management, engineering, or sales leadership roles.
• Regular performance reviews that focus on skill development and career aspirations.
• Encouragement to contribute to open‑source projects and share knowledge through internal tech talks.

Work Environment & Culture

brighthush thrives on a culture of trust, transparency, and autonomy:

• All communications are asynchronous, written, and documented to respect diverse working styles.
• We maintain an open‑books policy, sharing financial reports, analytics, and strategic plans with every team member.
• Our public roadmap invites community feedback and fosters a sense of ownership.
• We celebrate neurodiversity, with inclusive hiring practices and tailored support for all team members.
• Remote‑first is not a trend but a core principle, enabling us to attract top talent from around the globe.

Compensation & Benefits

Our comprehensive package reflects our commitment to rewarding excellence:

• Base Salary – $70,000 to $100,000, commensurate with experience.
• Profit Sharing – All full‑time employees receive a share of company profits, aligning personal success with corporate growth.
• Bonuses – Performance‑based bonuses tied to individual and team metrics.
• Health & Wellness – Comprehensive health, dental, and vision plans for you and your dependents.
• Retirement Plans – 401(k) with company matching.
• Paid Time Off – Unlimited vacation policy, sick leave, and paid holidays.
• Professional Development – Up to 50% reimbursement for software, hardware, subscriptions, and co‑working space.
• Equity & Stock Options – Participation in our equity program for long‑term value creation.

How to Apply

Ready to make an impact at brighthush? Send your resume and a brief cover letter outlining why you’re the perfect fit for this role to [email protected]. We look forward to exploring how your expertise can help us continue to deliver world‑class search data solutions to our global clientele.

Join brighthush and be part of a team that values innovation, transparency, and the power of data to transform businesses worldwide.