Senior Customer Success Engineer – Remote‑First API Integration & Technical Support Lead – Empowering Global Search‑Powered Solutions at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining how businesses harness the power of search data. Our mission is simple yet ambitious: to give developers, data scientists, and product teams the tools they need to embed real‑time search insights directly into their applications, without the friction of traditional web scraping or complex data pipelines. By offering a single, intuitive GET request that handles everything from CAPTCHA solving to adaptive page layout parsing, we enable our customers to focus on building value rather than wrestling with infrastructure.

Since our inception, we have grown a global customer base that spans industries from e‑commerce and marketing to finance and research. Our clients rely on brighthush to power everything from dynamic product recommendations to real‑time market intelligence dashboards. Behind this success is a culture of transparency, high trust, and a relentless commitment to continuous learning—values that permeate every line of code, every support ticket, and every strategic decision.

Whether you’re based in Austin, TX, or anywhere else in the world, you can thrive in our fully remote‑first environment. We believe that the best solutions are built by engineers for engineers, and we empower our team members to own their work, experiment freely, and collaborate across time zones with a shared sense of purpose.

Why brighthush is the Place to Accelerate Your Career

• Competitive Compensation: Base salary ranges from $70,000 to $100,000, complemented by profit‑share bonuses that bring the average total compensation to over $230,000 per year.
• Transparent & Inclusive: We publish quarterly and annual reports, share internal analytics, and maintain a public roadmap (excluding confidential data). Every team member has access to the same information, fostering trust and alignment.
• Remote‑First, Flexible: All communications are asynchronous and written. You can set your own schedule, choose your timezone, and take unpaid vacation as you see fit.
• Career Growth & Learning: We invest up to 50% in software, hardware, subscriptions, and co‑working space. You’ll have access to courses, conferences, books, and internal mentorship programs.
• High‑Trust Environment: Empowered to make decisions, you can suggest or directly implement changes across the organization, regardless of your role.

Key Responsibilities

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our product and our clients. Your day‑to‑day work will involve:

• Mastering the brighthush API and guiding users to discover optimal solutions for their unique use cases.
• Investigating bugs, researching root causes, and documenting findings for the engineering team.
• Engaging with customers to resolve issues, ensuring a smooth and productive experience with our products and services.
• Creating and managing GitHub tickets for unresolved problems, collaborating closely with the development squad.
• Handling invoicing, following up on payments, and maintaining accurate financial records.
• Proactively reaching out to customers to gauge satisfaction, address concerns, and identify upsell opportunities.
• Providing sales support by spotting potential upsell or cross‑sell scenarios and partnering with the sales team to close deals.
• Authoring insightful blog posts, tutorials, and documentation that educate both prospects and existing customers.
• Negotiating enterprise contracts, ensuring terms align with both client needs and brighthush’s strategic goals.
• Leveraging programming knowledge to troubleshoot complex customer issues and deliver technical support.
• Communicating with clients in a professional, timely, and empathetic manner.
• Collaborating with product, engineering, and marketing teams to deliver high‑quality customer service.
• Providing actionable feedback to the development team to enhance product features and user experience.

Essential Qualifications

• Minimum of 3 years of experience in a customer‑facing technical role, preferably in B2B SaaS.
• Strong programming background in at least one language (Python, JavaScript, Go, or Java).
• Proficiency with RESTful APIs, JSON, and HTTP protocols.
• Excellent problem‑solving skills and a methodical approach to debugging.
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Exceptional written and verbal communication skills, with the ability to translate technical concepts for non‑technical audiences.
• Experience with ticketing systems (e.g., GitHub Issues, Jira) and CRM tools.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Prior experience in a sales or business development role, especially within SaaS.
• Familiarity with data‑driven marketing, SEO, or e‑commerce platforms.
• Knowledge of web scraping best practices and anti‑CAPTCHA strategies.
• Experience with analytics dashboards and interpreting usage metrics.
• Background in building or maintaining public APIs.

Skills & Competencies

• Technical Expertise: API integration, debugging, scripting, and data parsing.
• Customer Advocacy: Empathy, active listening, and a passion for delivering value.
• Project Management: Prioritization, time‑boxing, and cross‑functional coordination.
• Strategic Thinking: Identifying growth opportunities and aligning them with business objectives.
• Adaptability: Thriving in a dynamic, evolving product landscape.
• Collaboration: Working effectively with engineering, product, sales, and marketing teams.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Engineer, you’ll have the chance to:

• Progress into senior or lead roles within the Customer Success organization.
• Transition into product management, engineering, or sales leadership based on your interests.
• Lead initiatives that shape the product roadmap, influencing the direction of our API and services.
• Participate in hackathons, internal workshops, and cross‑team projects that broaden your skill set.
• Earn certifications and attend conferences that keep you at the forefront of industry trends.

Work Environment & Culture at brighthush

Our culture is built on the pillars of transparency, autonomy, and inclusivity. Key highlights include:

• High‑Trust Autonomy: You’re empowered to make decisions, propose changes, and own your work.
• Neurodivergent‑Friendly: We actively support diverse cognitive styles, with accommodations and resources available.
• Remote‑First Infrastructure: All tools—GitHub, Slack, Zoom, Intercom, Figma—are optimized for remote collaboration.
• Minimal Meetings: We prioritize asynchronous communication, reducing meeting fatigue and maximizing productivity.
• Open Books & Roadmap: Transparency is not a buzzword; it’s a daily practice.
• Community & Recognition: Regular virtual coffee chats, shout‑outs, and peer‑review sessions celebrate achievements.

Compensation & Benefits

Base Salary: $70,000 – $100,000 (commensurate with experience) Profit Share: All full‑time team members receive a share of company profits, aligning personal success with the company’s growth. Bonuses: Performance‑based bonuses tied to individual and team metrics. Health & Wellness: Comprehensive health, dental, and vision plans (for eligible employees). Retirement: 401(k) with company match (where applicable). Paid Time Off: Unlimited PTO policy—take the time you need to recharge. Learning Reimbursement: Up to 50% coverage for software, hardware, subscriptions, and co‑working space. Professional Development: Access to courses, conferences, books, and internal training programs. Equity: Eligibility for stock options as part of the long‑term incentive plan.

How to Apply

Ready to make an impact at brighthush? Send your resume and a brief cover letter outlining why you’re the perfect fit for this role to [email protected]. Include “Senior Customer Success Engineer – Remote‑First” in the subject line.

We look forward to exploring how your expertise can help our customers unlock the full potential of search data and drive innovation across industries.

Closing Statement

At brighthush, we’re not just building a product; we’re creating a community of innovators who thrive on collaboration, transparency, and continuous improvement. If you’re passionate about solving complex technical challenges, delighting customers, and growing alongside a forward‑thinking team, we want to hear from you. Join us and help shape the future of search‑powered applications—one API call at a time.