Senior Customer Success Engineer – Remote‑First, High Compensation, Profit Sharing, B2B SaaS – Join brighthush

About brighthush

brighthush is a trailblazing B2B SaaS company that empowers developers and data scientists to integrate real‑time search data into their web applications with a single, powerful API. Our platform scrapes search engines, solves CAPTCHAs, and adapts to ever‑changing page layouts—all behind a simple, well‑documented GET request. We serve a global roster of high‑profile customers, including Airbnb, Nvidia, Meta, Shopify, GrubHub, and many more. Our mission is to democratize access to search data, making it effortless for teams to build smarter, faster, and more reliable products.

Founded by engineers for engineers, brighthush has grown into a remote‑first, high‑trust organization that champions transparency, neurodivergent‑friendly practices, and a culture of continuous learning. We believe that the best ideas come from diverse perspectives, and we actively recruit talent from around the world. Whether you’re based in Austin, TX, or halfway across the globe, you can thrive as part of our distributed team.

Why brighthush?

• Competitive Compensation & Profit Sharing: Our total compensation—including base salary, bonuses, and profit shares—averages $232,448 per year per team member worldwide, rivaling industry leaders like Google.
• Transparent Culture: We publish quarterly and annual financial reports, share customer interactions, hiring processes, and strategic roadmaps with every employee.
• Remote‑First, Flexible Schedule: All processes are designed for remote work. You can set your own hours, choose your timezone, and take unpaid vacation as needed.
• High‑Trust Environment: Every team member is empowered to make decisions, propose changes, and directly contribute to product development.
• Learning & Development: Up to 50% reimbursement for software, hardware, subscriptions, and co‑working spaces. We sponsor courses, conferences, and books.
• Neurodivergent‑Friendly: Our leadership team includes several neurodivergent individuals, and we design our processes to accommodate a wide range of working styles.

Position Overview

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our customers and our product team. You’ll own the end‑to‑end customer experience—from onboarding and troubleshooting to upsell opportunities and contract negotiations. Your deep technical expertise, combined with a passion for customer advocacy, will help us deliver world‑class service and drive product adoption at scale.

Key Responsibilities

• Serve as the primary technical point of contact for a portfolio of enterprise and mid‑market customers.
• Deeply understand the brighthush API, its capabilities, and its integration patterns to guide customers toward optimal solutions.
• Diagnose and resolve complex technical issues, leveraging programming skills (Python, JavaScript, or similar) to reproduce bugs and propose fixes.
• Document root causes, workarounds, and permanent solutions in our internal knowledge base.
• Open and triage GitHub tickets for bugs that cannot be resolved immediately, collaborating with the engineering team.
• Manage invoicing, payment follow‑ups, and renewal processes to ensure revenue accuracy.
• Conduct proactive outreach to gauge customer satisfaction, identify churn risks, and surface upsell opportunities.
• Collaborate with the sales team to craft proposals, negotiate enterprise contracts, and close deals.
• Author technical blog posts, tutorials, and case studies that educate prospects and existing customers.
• Provide actionable feedback to product and engineering based on customer pain points and feature requests.
• Champion a culture of continuous improvement by sharing best practices across the customer success organization.
• Participate in quarterly product roadmap reviews and contribute to feature prioritization.

Essential Qualifications

• Minimum of 3 years of experience in a Customer Success, Technical Support, or Solutions Engineering role within a B2B SaaS environment.
• Proven track record of managing enterprise customer relationships and driving upsell revenue.
• Strong programming background (Python, JavaScript, or equivalent) with the ability to debug and troubleshoot code.
• Excellent written and verbal communication skills; comfortable presenting to technical and non‑technical audiences.
• Experience with API integration, web scraping, or data‑driven product development is highly desirable.
• Familiarity with GitHub, Intercom, Slack, and other collaboration tools.
• Self‑motivated, highly organized, and able to thrive in a remote, asynchronous work environment.

Preferred Qualifications

• Background in software engineering or data science.
• Experience with contract negotiation and enterprise sales processes.
• Knowledge of SEO, search engine algorithms, or web scraping best practices.
• Prior exposure to neurodivergent‑friendly workplace initiatives.
• Fluency in multiple languages.

Core Competencies & Skills

• Customer‑centric mindset with a passion for solving real‑world problems.
• Analytical thinking and data‑driven decision making.
• Strong project management and prioritization abilities.
• Adaptability to rapidly changing product features and market demands.
• Collaboration across cross‑functional teams (Engineering, Sales, Marketing, Finance).
• Commitment to transparency, high trust, and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Senior Customer Success Engineer, you will:

• Lead initiatives that shape our product roadmap and customer experience strategy.
• Mentor junior engineers and customer success staff, fostering a culture of knowledge sharing.
• Transition into Product Management, Solutions Architecture, or Enterprise Sales leadership roles.
• Participate in global conferences, hackathons, and industry events to stay ahead of emerging trends.
• Earn certifications in cloud platforms, data analytics, or API design through our learning budget.

Work Environment & Culture

brighthush thrives on a foundation of trust, transparency, and autonomy. Our remote‑first model means:

• All meetings are asynchronous, documented, and purpose‑driven.
• We use a curated stack of tools—GitHub, Slack, Intercom, Figma, and Zoom—to keep collaboration seamless.
• Employees can set their own schedules, choose their preferred co‑working spaces, and take unpaid vacation as needed.
• We celebrate diversity, including neurodivergent perspectives, and provide accommodations to support all team members.
• Open books: financials, customer data, and strategic plans are shared with the entire organization.
• Trusted contributions: anyone can propose or implement changes to processes, products, or documentation.

Compensation & Benefits

• Competitive base salary range: $70,000 – $100,000 per year, commensurate with experience.
• Profit‑share bonus structure that aligns team success with company performance.
• Health, dental, and vision insurance (for US employees) and global health coverage options.
• Retirement plan contributions (401(k) match for US employees).
• Generous paid time off (PTO) and flexible unpaid vacation.
• Up to 50% reimbursement for software, hardware, subscriptions, and co‑working spaces.
• Access to a global learning budget covering courses, conferences, and books.
• Regular team‑building events, virtual coffee chats, and wellness initiatives.

How to Apply

Ready to join a high‑impact, remote‑first team that values transparency, trust, and continuous learning? Send your resume and a brief cover letter to [email protected] or apply directly through our careers portal at . Use the reference code J-18808-Ljbffr in your application.

We look forward to discovering how your expertise and passion can help brighthush continue to empower developers worldwide.