Senior Customer Success Engineer – Salesforce Implementation & Support Specialist – Driving Digital Transformation for Global Supply‑Chain Leaders at brighthush

About brighthush

brighthush is a trailblazer in the world of supply‑chain technology, redefining how the most complex global networks operate. Our purpose‑built specification‑management platform turns fragmented, manual workflows into intelligent, data‑driven processes that accelerate time‑to‑market, elevate compliance, and deliver unforgettable customer experiences. We believe technology should empower, not impede, and we’re dedicated to building solutions that are as intuitive as they are powerful.

Founded on relentless innovation, a collaborative spirit, and a commitment to continuous learning, brighthush has quickly become a trusted ally for forward‑thinking brands worldwide. We pride ourselves on fostering an inclusive environment where every team member’s voice is heard and every idea has the chance to shape the future of supply‑chain technology. Our culture is built on transparency, curiosity, and empowerment, ensuring that every employee can thrive and contribute meaningfully.

Why Join brighthush?

• Impactful Work: Your contributions will directly influence how global brands manage product specifications, reduce time‑to‑market, and improve compliance across complex supply chains.
• Career Growth: We invest heavily in professional development—offering certifications, mentorship programs, and cross‑functional projects that accelerate career progression.
• Remote Flexibility: Work from anywhere in the Philippines with a fully supported remote setup, ensuring a healthy work‑life balance.
• Diverse & Inclusive Culture: Join a global team that celebrates diversity, encourages open dialogue, and values every perspective.
• Competitive Compensation & Perks: Enjoy a comprehensive benefits package, performance bonuses, and a generous paid‑time‑off policy.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the technical bridge between our platform and our clients. You will lead the charge in ensuring that every customer’s journey—from initial onboarding to ongoing optimization—is seamless, efficient, and delivers measurable value. Your expertise in Salesforce and deep understanding of supply‑chain dynamics will empower clients to harness the full power of our specification‑management solution.

Key Responsibilities

• End‑to‑End Onboarding: Lead the full implementation lifecycle for new customers, coordinating with sales, product, and engineering to deliver a smooth transition from sales to go‑live.
• Salesforce Configuration & Customization: Design, build, and deploy tailored Salesforce solutions that align with each client’s unique business processes and compliance requirements.
• Technical Troubleshooting: Diagnose, troubleshoot, and resolve complex technical issues across the platform, ensuring minimal downtime and maximum customer satisfaction.
• Cross‑Functional Collaboration: Partner with product, engineering, and support teams to prioritize feature enhancements, bug fixes, and roadmap initiatives.
• Documentation & Knowledge Management: Create and maintain comprehensive documentation, knowledge‑base articles, and training materials that empower clients and internal teams.
• Health Checks & Performance Reviews: Conduct regular health checks, performance reviews, and data audits to proactively identify improvement opportunities and optimize system usage.
• Strategic Advisory: Serve as a trusted advisor, offering best‑practice guidance, industry insights, and strategic recommendations that help clients maximize ROI.
• Business Reviews & Metrics: Participate in quarterly business reviews, track customer satisfaction metrics, and contribute to continuous improvement initiatives.
• Client Advocacy & Feedback Loop: Act as the voice of the customer within brighthush, ensuring that client insights shape product development and service delivery.
• Mentorship & Knowledge Sharing: Coach junior engineers and support staff, fostering a culture of learning and technical excellence.

Essential Qualifications

• 2–3 years of experience in Customer Engineering Support, Implementation, or Success roles within SaaS or related technology environments.
• Proven expertise in Salesforce.com, with an active Salesforce Administrator credential.
• Strong communication skills—both written and verbal—across all stakeholder levels.
• Exceptional organizational abilities, with a track record of managing multiple projects simultaneously.
• Hands‑on experience with data migration, integration, and API configuration.
• Demonstrated problem‑solving aptitude and a customer‑centric mindset.
• Fluency in English; additional language skills are a plus.

Preferred Qualifications

• Experience working in the consumer goods, food & beverage, packaging, or supply‑chain industries.
• Knowledge of other CRM platforms and integration tools.
• Familiarity with data analytics and reporting tools.
• Prior exposure to remote work environments and distributed teams.
• Certifications beyond Salesforce Administrator (e.g., Platform App Builder, Service Cloud Consultant).

Skills & Competencies

• Technical Proficiency: Deep understanding of Salesforce architecture, data modeling, and security best practices.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose actionable solutions.
• Customer Advocacy: Passion for delivering exceptional service and turning challenges into opportunities.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and marketing teams.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Project Management: Skilled at planning, executing, and tracking initiatives to meet deadlines.
• Communication & Storytelling: Ability to translate technical concepts into clear, actionable insights for non‑technical stakeholders.
• Continuous Learning: Eagerness to stay current with industry trends, emerging technologies, and best practices.

Career Growth & Learning Benefits

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Engineer, you will:

• Progress to a Lead or Managerial role within the Customer Success organization, overseeing a team of engineers.
• Take ownership of strategic initiatives, such as developing a global customer success framework or leading product roadmap discussions.
• Earn industry certifications and attend conferences, workshops, and webinars at no cost to you.
• Participate in our internal “Innovation Lab,” where you can experiment with new tools, propose feature enhancements, and influence product direction.
• Benefit from a mentorship program that pairs you with senior leaders across the company.
• Access a curated library of learning resources, including e‑courses, podcasts, and industry reports.
• Opportunity to contribute to thought‑leadership pieces, whitepapers, and case studies that showcase your expertise.

Work Environment & Company Culture

brighthush champions a culture of transparency, curiosity, and empowerment. Our remote‑first approach means you’ll enjoy:

• Flexible working hours that respect your personal commitments.
• Regular virtual town halls, hackathons, and team‑building activities.
• A collaborative workspace where ideas flow freely—no hierarchy stands in the way of innovation.
• Access to a digital library of learning resources, including e‑courses, podcasts, and industry reports.
• A supportive HR team that prioritizes mental health, wellness programs, and work‑life balance.
• Annual “Innovation Days” where teams can pursue passion projects and experiment with emerging technologies.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for mid‑level Customer Success Engineers in the Philippines.
• Performance‑based bonuses tied to customer satisfaction metrics and project milestones.
• Health and dental insurance coverage for you and your dependents.
• Annual paid vacation, sick leave, and public holiday entitlements.
• Professional development stipend for certifications, courses, and conferences.
• Equity options as part of our long‑term incentive program.
• Access to a virtual wellness platform offering fitness classes, meditation sessions, and mental health resources.
• Flexible remote work stipend to support home‑office setup.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to bring your Salesforce expertise, customer‑centric mindset, and passion for supply‑chain innovation to a forward‑thinking team, we’d love to hear from you. Click the link below to submit your application and join brighthush in shaping the future of specification management.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we’re not just building a platform; we’re building a community of innovators who are passionate about making supply chains smarter, faster, and more sustainable. If you thrive in a dynamic, remote environment and want to make a tangible impact on global brands, this is the place for you. Apply now and become part of a team that values curiosity, collaboration, and continuous growth.