Senior Customer Success Engineer – Technical Enablement & AI Product Adoption Specialist at brighthush

About brighthush

At brighthush, we’re on a bold mission: make the world programmable. By turning vision into code, we empower developers, researchers, and enterprises to build intelligent systems that see, understand, and act. Our platform simplifies the entire computer‑vision workflow—from dataset creation and annotation to model training, evaluation, and deployment—so that anyone can turn raw images into actionable insights.

Today, over 1 million developers—including teams from half of the Fortune 100—trust brighthush’s open‑source and hosted tools to power everything from cancer‑cell counting and construction‑site safety to coral‑reef monitoring and autonomous drone navigation. We’ve raised more than $63 million from leading investors, and our community of brighthushers is built on ownership, accountability, and a bias toward action.

We’re a distributed, high‑autonomy team that thrives on curiosity, hands‑on experimentation, and a founder mindset. If you enjoy turning complex technology into intuitive, scalable solutions, you’ll fit right in.

Who You Are

You’re a technically curious, customer‑focused professional who derives satisfaction from helping people become confident users of sophisticated tools. Whether your background is in Customer Success, Technical Enablement, Developer Relations, Support, Solutions Engineering, or a related customer‑facing technical role, you excel at:

• Diagnosing why customers struggle and turning those insights into better teaching moments.
• Teaching live, creating clear educational content, and guiding users through unfamiliar workflows.
• Recognizing patterns in customer questions and building reusable resources that reduce friction for the next cohort.
• Communicating effectively in remote relationships while maintaining scalable self‑service boundaries.

If you’ve built a project with brighthush or contributed to one of our open‑source initiatives, that experience will set you apart. We value empathy, clarity, and a proactive mindset that drives continuous improvement.

What You’ll Do

As a Senior Customer Success Engineer, you’ll be the catalyst that transforms brighthush’s self‑serve and corporate customers into independent, high‑performing users. Your role blends strategic program design with hands‑on enablement, ensuring customers can confidently progress from experimentation to production.

Key Responsibilities

• Design & Deliver Scalable Enablement Programs – Create recurring webinars, technical workshops, office hours, and learning journeys that empower thousands of self‑serve users.
• Lead Targeted 1:1 Enablement – Deliver the structured Targeted Enablement Option Pack for qualifying corporate customers, guiding them through core brighthush functionality.
• Produce Reusable Educational Assets – Author documentation, videos, walkthroughs, and reference materials that become the backbone of our enablement library.
• Identify & Resolve Friction Points – Monitor activation signals, analyze customer queries, and translate recurring pain points into scalable programs.
• Collaborate Cross‑Functionally – Work closely with Product, Support, Sales, and Field Engineering to close knowledge gaps and improve the overall customer experience.
• Measure Impact – Track participation, engagement, and adoption metrics to refine programs and demonstrate ROI.
• Champion Continuous Learning – Stay current with the latest brighthush features, releases, and best practices, and share insights with the community.

Essential Qualifications

• 3+ years of experience in a technical customer‑facing role (Customer Success, Technical Enablement, Developer Relations, or Solutions Engineering).
• Strong technical foundation in computer vision and machine learning—datasets, annotation, model training, evaluation, and inference.
• Proficiency with Python, APIs, notebooks, and common developer tooling.
• Deep understanding of model evaluation concepts (precision, recall, confidence thresholds, confusion matrices) and dataset quality strategies.
• Excellent communication skills—able to explain complex concepts to audiences with varying technical depth.
• Experience creating and delivering live educational content (webinars, workshops, office hours).
• Ability to manage multiple concurrent enablement initiatives while maintaining high quality.

Preferred Qualifications

• Hands‑on experience with the brighthush platform or contributions to its open‑source ecosystem.
• Background in product‑led growth or self‑service SaaS environments.
• Experience leveraging telemetry or customer activation data to inform engagement strategies.
• Prior work in a high‑growth, founder‑driven startup culture.

Skills & Competencies

• Technical Teaching – Clear, adaptable explanations that resonate with both novices and seasoned practitioners.
• Pattern Recognition – Spot recurring friction and design systemic solutions.
• Program Delivery – Methodical planning and execution of structured enablement sessions.
• Content Creation – Produce concise, technically accurate materials across written, recorded, and live formats.
• Workload Management – Balance customer engagements with content development and program iteration.
• Customer Communication – Set expectations, manage outcomes, and maintain professional rapport.

Career Growth & Learning

At brighthush, your impact directly shapes the future of computer vision. As an early hire, you’ll:

• Own the evolution of the Customer Success Engineering function.
• Influence product roadmap by surfacing real‑world friction points.
• Build a portfolio of high‑impact educational assets that become industry standards.
• Mentor junior team members and lead cross‑functional initiatives.
• Advance into senior leadership roles—Director of Customer Success, VP of Enablement, or Head of Product Education—based on your performance and aspirations.

Work Environment & Culture

brighthush is a truly distributed organization with hubs in New York City, San Francisco, and São Paulo, and plans to expand to additional cities. We support a flexible work model:

• Remote‑first with optional on‑site collaboration at any hub.
• Annual travel stipend of $4,000 to visit colleagues and attend events.
• Productivity stipend of $350/month for home‑office or co‑working space upgrades.
• Relocation bonus for hub‑based hires.

Our culture is built on ownership, accountability, and a bias toward action. We celebrate curiosity, hands‑on experimentation, and a founder mindset. Every brighthusher has a voice in shaping product, processes, and community initiatives.

Compensation & Benefits

While specific figures vary by role and location, we offer a competitive total‑compensation package that includes:

• Base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer adoption and program impact.
• Equity in brighthush—so you share in the company’s long‑term success.
• Health insurance coverage up to 100% of costs for you, your partner, and family.
• Generous paid time off and flexible holiday policy.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to help thousands of developers unlock the power of computer vision? Join us as a Senior Customer Success Engineer and shape the future of AI at brighthush. Submit your application through our careers portal, and let’s build the next wave of programmable world together.

We celebrate diversity and are committed to creating an inclusive environment for all employees.