Senior Customer Success Engineer – Telemetry & AI Platform Enablement Specialist – Remote, brighthush
About brighthush and the AI‑Telemetry Revolution
At brighthush, we’re redefining how enterprises harness the power of data to fuel AI innovation. Our cutting‑edge telemetry platform gives IT and security teams the freedom to collect, route, and analyze data from any source—whether it’s logs, metrics, or traces—without the friction of legacy pipelines. By bridging the gap between raw data and actionable insights, we empower customers to build the next generation of AI applications, from predictive analytics to autonomous decision‑making.
We’re a remote‑first, high‑growth company that thrives on curiosity, collaboration, and a relentless focus on customer success. With a global workforce spread across multiple time zones, we celebrate diversity, encourage continuous learning, and reward bold ideas that drive real business outcomes.
Why This Role Is a Game‑Changer
As a Senior Customer Success Engineer at brighthush, you’ll be the linchpin between our product and the enterprises that rely on it. Your blend of deep technical expertise and customer‑centric mindset will shape how customers adopt, optimize, and champion our telemetry platform. You’ll own end‑to‑end customer journeys, from onboarding to expansion, and you’ll influence product evolution through real‑world feedback.
Key Responsibilities
- Customer Adoption & Enablement: Design and deliver high‑impact training programs, workshops, and documentation that accelerate product adoption and translate into measurable business value.
- Technical Advisory: Serve as the trusted technical partner for enterprise customers, providing deep product knowledge, troubleshooting guidance, and best‑practice recommendations.
- Scalable Engagements: Collaborate with Customer Advocacy and CX Operations to create webinars, live demos, and knowledge‑sharing sessions that reach thousands of users.
- Strategic Partnerships: Engage with customers at the executive and technical levels to understand their business objectives and align them with platform capabilities, driving successful outcomes.
- Voice of the Customer: Act as the customer advocate within brighthush, feeding insights into Product, Engineering, Sales, and Marketing to shape roadmap and messaging.
- Data‑Driven Optimization: Leverage analytics to uncover adoption patterns, identify pain points, and refine both 1:1 and 1:many engagement strategies.
- Churn Prevention & Growth: Proactively identify churn risks, develop retention plans, and uncover upsell opportunities that demonstrate ongoing value.
- Process & Automation: Champion automation initiatives that streamline support workflows, personalize the customer experience, and increase scalability.
- Metrics & Reporting: Track and report on key health, adoption, and engagement metrics, using insights to continuously improve the customer journey.
- Global Collaboration: Work across time zones and cultures, occasionally extending beyond standard hours to meet customer needs.
Essential Qualifications
- Technical Depth: Proven experience in data observability, security, or related domains. Comfortable with SIEM, APM, logging, metrics, distributed systems, and cloud environments (major cloud platforms).
- Customer Success Mindset: Passion for helping customers succeed, with exceptional communication, interpersonal, and presentation skills.
- Analytical & Problem‑Solving: Ability to diagnose complex technical issues, analyze data trends, and make data‑driven decisions.
- Strategic Thinking: Translate customer business goals into actionable adoption plans that drive measurable outcomes.
- Content Creation: Experience crafting compelling technical content—presentations, docs, webinars, and live sessions.
- Cross‑Functional Collaboration: Track record of working effectively with Product, Engineering, Sales, Marketing, and CX teams.
- Project Management: Strong organizational skills, juggling multiple priorities in a fast‑paced environment.
- Tools Proficiency: Familiarity with customer success platforms and analytics tools is a plus.
Preferred Qualifications (Bonus)
- Experience in a scaled Customer Success or Technical Account Management role.
- Hands‑on experience with multiple cloud providers.
- Multilingual abilities (French, Spanish, German).
- Willingness to continuously learn and adapt in a rapidly evolving tech landscape.
What You’ll Gain at brighthush
- Career Growth: Rapid advancement opportunities—from Senior Engineer to Customer Success Leadership roles—supported by mentorship and a clear promotion path.
- Learning & Development: Access to industry‑leading training, certifications, and a generous learning stipend to keep your skills sharp.
- Impact: Direct influence on product roadmap, customer satisfaction, and company growth.
- Culture: A people‑first environment that values authenticity, collaboration, and a healthy work‑life balance.
- Flexibility: Fully remote work model with flexible hours, empowering you to design your ideal work environment.
Compensation & Benefits
While the exact base salary varies by location, we offer a competitive package that reflects your experience and the value you bring. In addition to a solid base, you’ll receive:
- Performance‑based bonuses aligned with company and individual goals.
- Equity options to share in brighthush’s success.
- Comprehensive health, dental, and vision coverage.
- Paid time off, holidays, and a flexible vacation policy.
- Remote office setup stipend to create a productive home workspace.
- Wellness programs, including mental health resources and fitness subsidies.
- Regular team events, virtual coffee chats, and community initiatives that foster connection.
Our Commitment to Diversity & Inclusion
brighthush is dedicated to building a workforce that reflects the communities we serve. We celebrate differences, encourage diverse perspectives, and create an inclusive environment where everyone can thrive. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected characteristic.
Ready to Join the brighthush Team?
If you’re excited to blend deep technical knowledge with a passion for customer success, and you want to help enterprises unlock the full potential of AI through telemetry, we want to hear from you. Bring your whole self to brighthush, where curiosity meets collaboration, and together we’ll shape the future of data‑driven innovation.