Senior Customer Success Engineer – UK – Driving Adoption & Value for Developer‑First Security Solutions at brighthush

About brighthush

At brighthush, we’re on a mission to make security an enabler, not a roadblock, for modern software teams. Founded in 2022 by seasoned founders who have built three successful companies, brighthush has already secured $85 million in funding and is poised for rapid expansion. Our flagship product, brighthush Secure, is a developer‑first security platform that automates risk detection, streamlines compliance, and integrates seamlessly into CI/CD pipelines. By focusing on what truly matters—real risk reduction without interrupting the flow of code—we’re redefining how developers think about security.

Our culture is built on transparency, collaboration, and a relentless drive to push boundaries. We celebrate curiosity, encourage experimentation, and reward bold ideas that deliver tangible value to our customers. If you’re passionate about building products that developers love and want to be part of a high‑impact, fast‑growing team, brighthush is the place for you.

Role Overview

As brighthush’s first Customer Success Engineer in the UK, you will serve as the critical bridge between our customers and the brighthush Secure platform. Your primary focus will be to ensure that every client unlocks the full potential of our solution, driving adoption, maximizing value, and safeguarding against churn. You will work closely with sales, product, and engineering teams to translate customer feedback into actionable product improvements while delivering a world‑class support experience.

Key Responsibilities

• Customer Advocacy & Retention: Engage proactively with accounts at risk, identify pain points, and implement tailored solutions to prevent churn.
• Product Adoption & Value Realization: Guide customers through the full lifecycle of brighthush Secure, from onboarding to advanced feature utilization, ensuring they derive measurable business value.
• Issue Escalation & Resolution: Act as the first line of defense for complex technical challenges, escalating to engineering when necessary and ensuring rapid, effective resolution.
• Workflow Debugging: Investigate and troubleshoot technical workflows, leveraging your deep technical acumen to diagnose and resolve issues that affect customer success.
• Onboarding & Deployment: Lead the deployment process for new clients, coordinating with internal teams to ensure a smooth, zero‑downtime rollout.
• Training & Enablement: Deliver engaging training sessions—both live and recorded—to customer teams, helping them become proficient users of brighthush Secure.
• Customer Insight & Product Feedback: Capture and share actionable insights from customers with the product team, influencing roadmap decisions and feature enhancements.

Essential Qualifications

• Medior or Senior level experience in Customer Success, Technical Account Management, or a closely related role.
• Hands‑on experience in Application Security (AppSec) is mandatory.
• Strong technical aptitude: comfortable debugging code, investigating workflows, and troubleshooting complex integrations.
• Excellent communication skills—both written and verbal—paired with a proactive, “get‑stuff‑done” attitude.
• Self‑starter who thrives in an independent environment while effectively managing multiple priorities.
• Fluency in English, both spoken and written.

Preferred Qualifications

• Experience working with SaaS security platforms or DevSecOps tools.
• Background in software engineering or a related technical discipline.
• Familiarity with CI/CD pipelines, containerization, and cloud infrastructure.
• Previous experience in a high‑growth startup environment.

Skills & Competencies

• Technical Proficiency: Ability to read and understand code, APIs, and configuration files.
• Analytical Thinking: Strong problem‑solving skills and the capacity to dissect complex issues into actionable steps.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and marketing teams.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.
• Communication: Clear, concise, and persuasive communication tailored to technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the impact you create. As a Customer Success Engineer, you’ll have the chance to:

• Lead initiatives that shape the future of our product roadmap.
• Mentor junior team members and share best practices across the organization.
• Participate in cross‑functional projects that span product, engineering, and sales.
• Attend industry conferences, workshops, and training sessions to stay ahead of security trends.
• Progress into senior leadership roles such as Customer Success Manager, Director of Customer Success, or even VP of Customer Experience.

Work Environment & Culture

brighthush is committed to fostering an inclusive, open, and informal workplace where ideas flourish. Our core values—Transparency, Curiosity, Impact, and Collaboration—guide every decision we make. We offer:

• Flexible working hours and the option to work remotely from anywhere in the UK.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• A culture of continuous feedback, where your voice is heard and your growth is supported.
• Access to cutting‑edge tools and resources that empower you to deliver outstanding results.

Compensation & Perks

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market rates for senior Customer Success roles in the UK.
• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health and wellness benefits, including private medical insurance and mental health support.
• Generous paid time off, parental leave, and flexible holiday policies.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to join a team that’s redefining security for developers? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Why brighthush?

At brighthush, you’ll be part of a mission‑driven company that’s changing the way software is built and secured. You’ll work alongside talented engineers, product leaders, and sales professionals who are passionate about delivering real value to customers. Your contributions will directly influence the success of our clients and the growth of the company. If you’re a self‑motivated, technically savvy professional who thrives in a fast‑paced environment, we want to hear from you.

We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to gender, religion, ethnicity, age, sexual orientation, or disability.

Join brighthush and help us build the future of developer‑first security—one customer success story at a time.