Senior Customer Success Executive – Mid‑West Healthcare Technology & EHR Implementation Specialist

About brighthush

At brighthush, we are redefining the future of healthcare technology. Our mission is to empower clinicians, administrators, and patients with intelligent, AI‑driven solutions that streamline workflows, enhance patient outcomes, and unlock the full potential of electronic health records (EHR). With a portfolio that spans cloud‑based analytics, interoperability platforms, and mobile health applications, we serve hospitals, health systems, and specialty practices across the United States. Our culture is built on curiosity, collaboration, and a relentless focus on customer success.

Role Overview

We are seeking a seasoned Customer Success Executive to join our Mid‑West team. In this senior role, you will be the primary advocate for our clients, ensuring they derive maximum value from our suite of healthcare technology solutions. You will lead onboarding, drive adoption, and partner with cross‑functional teams to deliver seamless implementations. This position is fully remote, with a flexible schedule that allows for up to 40% travel across the United States, including key hubs in Chicago and Denver.

Key Responsibilities

• Client Value Champion: Own the end‑to‑end customer journey, from initial engagement through renewal, ensuring measurable outcomes and high satisfaction scores.
• Onboarding & Implementation Lead: Design and execute comprehensive onboarding plans, coordinate with product, engineering, and support teams to deliver on‑time, on‑budget implementations.
• Strategic Advisory: Serve as a trusted advisor to clinical and administrative leaders, translating business goals into technology solutions and best practices.
• Performance Analytics: Track and analyze key performance indicators (KPIs) such as adoption rates, usage metrics, and ROI, and present insights to both clients and internal stakeholders.
• Continuous Improvement: Identify gaps in workflows or system usage, propose enhancements, and collaborate with product teams to drive feature development.
• Relationship Management: Build and nurture long‑term relationships with executive sponsors, clinical champions, and IT stewards.
• Travel & Representation: Represent brighthush at industry conferences, client sites, and partner events, showcasing our solutions and gathering market intelligence.

Essential Qualifications

• Bachelor’s degree in Health Administration, Information Technology, Nursing, or a related field.
• Minimum of 5 years of experience in project management, customer success, or implementation within the healthcare technology space.
• Deep understanding of clinical workflows, EHR systems, and interoperability standards (e.g., HL7, FHIR, SMART on FHIR).
• Proficiency with identity and access management protocols such as SAML, and experience with Mobile Device Management (MDM) solutions.
• Strong analytical skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and adherence to timelines.

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent.
• Experience working with Infobuttons and other clinical decision support tools.
• Background in a large health system or multi‑hospital network.
• Previous remote work experience with a distributed team.
• Knowledge of AI and machine learning applications in healthcare.

Skills & Competencies

• Technical Acumen: Comfortable navigating complex EHR environments and integrating third‑party applications.
• Customer‑Centric Mindset: Passion for solving client challenges and delivering measurable value.
• Strategic Thinking: Ability to align technology solutions with business objectives and long‑term vision.
• Leadership & Influence: Proven track record of leading cross‑functional teams and influencing executive decision‑making.
• Adaptability: Thrives in a fast‑paced, evolving industry with shifting priorities.
• Collaboration: Works effectively with product, engineering, sales, and support to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Executive, you will have access to:

• Structured mentorship programs with senior leaders in product, sales, and operations.
• Annual learning budget for certifications, conferences, and workshops.
• Clear career ladder that includes roles such as Director of Customer Success, VP of Client Experience, and Chief Customer Officer.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Quarterly in‑person retreats in Chicago and Denver to foster team bonding.
• A culture of psychological safety, where ideas are welcomed and experimentation is encouraged.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $82,020 – $117,170 per year, commensurate with experience.
• Performance‑based bonuses tied to client satisfaction and adoption metrics.
• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Wellness stipend and access to mental health resources.
• Technology stipend for home office setup.
• Employee stock purchase plan (ESPP) to share in the company’s success.

How to Apply

Ready to take the next step in your career and help shape the future of healthcare technology? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can drive success for our clients and for brighthush.