Senior Customer Success Implementation Manager – SaaS Onboarding & Adoption Specialist – Remote – Empowering Construction Tech Innovation at brighthush

About brighthush

brighthush is not just a company; it’s a global movement that is reshaping the future of construction and beyond. With a presence in more than 60 countries and a vibrant community of over 43,500 professionals, we fuse deep industry knowledge with cutting‑edge SaaS technology to deliver transformative solutions that help builders, designers, and everyday heroes bring their visions to life. Our mission is simple yet powerful: empower makers, doers, and everyday heroes with the tools and digital solutions they need to create, innovate, and thrive.

Why Join brighthush?

When you become part of brighthush, you’re stepping into a culture that values purpose, integrity, and relentless pursuit of excellence. We celebrate diversity, encourage continuous learning, and reward innovation. Our people are the heart of our success, and we provide the tools, resources, and support they need to grow, learn, and make a tangible impact on the world. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a community that believes in your potential and invests in your future.

Role Overview

As a Senior Customer Success Implementation Manager at brighthush, you will lead the end‑to‑end onboarding journey for our SaaS customers in the construction technology sector. You’ll partner with sales, engineering, and product teams to ensure a seamless transition from prospect to fully productive user, driving adoption, retention, and expansion. This role is ideal for a customer‑centric, project‑driven professional who thrives in a fast‑paced SaaS environment and is passionate about delivering exceptional experiences.

Key Responsibilities

• Pre‑Sales Support: Collaborate with the sales team to conduct technical demos, prepare presentations, and provide insights that help close new business.
• Implementation Leadership: Own the onboarding process for new customers and expansion projects, ensuring timely delivery of value and alignment with revenue recognition requirements.
• Customer Support & Success: Serve as the primary Tier‑1 support contact, triage tickets, and coordinate with engineering for Tier‑2/3 issue resolution.
• Adoption & Optimization: Analyze usage data, identify adoption gaps, and design targeted training or process improvements to maximize customer ROI.
• Risk Management: Proactively identify and mitigate risks to customer success, escalating issues as needed and driving resolution plans.
• Cross‑Functional Collaboration: Work closely with product, engineering, and data teams to relay customer feedback and influence roadmap decisions.
• Process Improvement: Continuously refine onboarding playbooks, documentation, and tooling to increase efficiency and consistency across the organization.
• Stakeholder Communication: Maintain regular communication with customers, internal stakeholders, and executive leadership to report on progress, outcomes, and opportunities.

Essential Qualifications

• Bachelor’s or Associate’s degree in Technology, Business, or a related field.
• 4+ years of experience in SaaS implementation, customer success, onboarding, or project management.
• Proven track record of managing complex onboarding projects from kickoff to go‑live.
• Strong project management, organizational, and time‑management skills.
• Excellent written and verbal communication, with the ability to manage stakeholder expectations.
• Experience working cross‑functionally with both technical and non‑technical teams.
• Comfortable engaging directly with customers and guiding them through structured delivery processes.
• Knowledge of the construction industry and its unique challenges.
• Experience with CRM solutions such as ChurnZero (a plus).
• Analytical mindset: ability to interpret data, trends, and client information to uncover growth opportunities.

Preferred Qualifications

• Experience in a startup or high‑growth SaaS company.
• Background in B2B customer onboarding.
• Familiarity with integrations, data migration, or technical implementation workflows.
• Experience working with mid‑market or enterprise customers.
• Formal project management training or certification (e.g., PMP, Scrum Master).

Skills & Competencies

• Customer‑first mindset with a passion for delivering delight.
• Strategic thinking combined with meticulous execution.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Collaborative spirit and ability to influence without authority.
• Proficiency in SaaS tools, CRM platforms, and data analytics.

Career Growth & Learning Opportunities

At brighthush, career paths are designed to be fluid and growth‑oriented. You’ll have the chance to:

• Advance into senior leadership roles within Customer Success, Product, or Operations.
• Leverage our digital learning portal to earn certifications, attend workshops, and pursue advanced degrees.
• Participate in cross‑functional projects that expose you to new domains and business challenges.
• Mentor junior team members and shape the next generation of customer success leaders.

Work Environment & Culture

Our culture is built on mutual respect, transparency, and a shared commitment to excellence. We celebrate diversity, encourage open dialogue, and foster an environment where ideas can flourish. Whether you’re working from home or collaborating in our dynamic office spaces, you’ll find a supportive community that values work‑life balance, continuous improvement, and personal well‑being.

Compensation & Benefits

We offer a competitive total cash compensation range of $67,200 to $108,200, which may include a base salary and variable incentives tied to performance. In addition to a comprehensive benefits package—medical, dental, vision, life, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement—you’ll enjoy:

• Access to wellness programs and mental health resources.
• Discounts on brighthush tools and partner products.
• Flexible work arrangements and remote‑friendly policies.
• Annual merit increases and performance‑based bonuses.

How to Apply

Ready to make a difference? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re more than a technology company—we’re a movement that empowers individuals and communities to build a brighter future. If you’re driven by purpose, eager to solve complex problems, and excited to help customers unlock the full potential of our SaaS platform, we want to hear from you. Join us, and together we’ll shape the next chapter of innovation in construction technology and beyond.