Senior Customer Success Lead – Trade Promotion Management & CPG Industry Specialist – Accelerating Data‑Driven Growth, Strategic Partnerships, and Customer Advocacy at brighthush

About brighthush – Empowering CPG Brands with Data‑Driven Trade Promotion Excellence

brighthush is more than a SaaS platform; it’s a catalyst for transformation in the consumer packaged goods (CPG) sector. With the global trade promotion spend exceeding $8 trillion, brands face a labyrinth of deductions, accruals, and ROI calculations that can stifle growth. brighthush demystifies this complexity by turning raw spend data into crystal‑clear, actionable insights that enable brands to design, execute, and measure promotions that truly drive sales and profitability.

Founded by industry veterans and data scientists, brighthush has grown into a remote‑first, high‑growth startup that thrives on curiosity, collaboration, and an unwavering focus on customer success. Our team blends product designers, data engineers, and seasoned CPG professionals who believe every customer interaction is an opportunity to create lasting value.

Why This Role Is a Game‑Changer

As a Senior Customer Success Lead, you will be the linchpin that transforms our customers from users into passionate advocates. You will own the outcomes of the accounts you manage, proactively guiding brands toward measurable business value and deeper adoption of the brighthush platform. Your work will directly influence renewal rates, upsell opportunities, and the overall health of our customer base.

Your Impact – What You’ll Deliver

• Strategic Advisory Partner: Build deep, trusted relationships with CPG leaders by acting as a proactive advisor rather than a reactive support agent. Anticipate needs, surface insights, and help clients achieve their business goals before they even realize they need help.
• Data‑Driven Insight Engine: Analyze usage patterns, platform data, and business context to identify adoption gaps, risks, and growth opportunities. Translate findings into clear, actionable recommendations that drive measurable outcomes.
• Master Communicator: Own every customer interaction—written, verbal, and in‑meeting—with clarity, confidence, and purpose. Craft concise agendas, follow‑up emails, and proactive outreach that add value before customers ask for it.
• Internal Champion: Serve as the voice of the customer across product, sales, and marketing. Surface feedback, patterns, and risks with evidence, and advocate for improvements that benefit the entire customer base.
• Platform Adoption & Expansion Architect: Design enablement strategies that go beyond one‑on‑one training. Identify underutilized features, low‑adoption users, and untapped teams within accounts to embed the brighthush platform into everyday workflows.
• Multi‑Threaded Relationship Builder: Build relationships across each organization—executive sponsors, power users, and operational stakeholders—to protect against single points of failure and ensure holistic success.
• Cross‑Functional Collaboration Lead: Partner with specialists, product, and sales teams to create repeatable, well‑documented customer success playbooks. Every account should have a clear success plan, defined milestones, and documented outcomes.
• Thought Leadership Evangelist: Represent brighthush as a TPM thought leader by contributing to best‑practice content, case studies, and community conversations that position us as the definitive platform for SMB CPG trade management.
• Strategic Focus Keeper: Redirect technical support and break‑fix issues to the appropriate support channels. Your role is to own strategy, adoption, and outcomes—not to be a one‑person help desk.

Essential Qualifications – What We Expect

• 5+ years of experience in trade promotion management, with deep knowledge of trade spend, deductions, and accruals.
• Strong CPG industry experience—deductions, accruals, trade finance, POS data, and TPM software are highly preferred.
• Exceptional written and verbal communication skills; able to tailor messaging for operations managers and C‑suite executives alike.
• Proactive account leadership—delivers insights, recommendations, and a clear point of view without waiting for customers to ask.
• Technical aptitude with SaaS platforms; comfortable navigating complex software and explaining it to customers.
• Comfort with ambiguity and change; thrives in a fast‑moving startup environment and builds processes where none exist.
• Strong critical thinking; analyzes ambiguous situations, connects disparate signals, and develops evidence‑based recommendations.
• Customer‑first mindset; measures success by customer outcomes, not task completion rates.
• GSD (Get Stuff Done) attitude with judgment to prioritize, delegate, or hand off tasks appropriately.

Preferred Qualifications – Bonus Points

• Experience with AI, machine learning, or fintech solutions in a SaaS context.
• Background in data analytics or business intelligence tools (e.g., Tableau, Power BI).
• Previous experience in a high‑growth startup or scaling SaaS company.
• Knowledge of regulatory compliance in the CPG sector.

Skills & Competencies – The DNA of a Successful CS Manager

• Strategic Thinking: Translate data into actionable strategy that aligns with business objectives.
• Analytical Proficiency: Mastery of data visualization tools and the ability to uncover hidden insights.
• Stakeholder Management: Influence and collaborate across all levels, from front‑line staff to C‑suite.
• Project Management: Drive initiatives from conception to execution, ensuring timely delivery.
• Adaptability: Thrive in a rapidly evolving environment and pivot when priorities shift.
• Continuous Learning: Passion for staying ahead of industry trends and emerging technologies.

Career Growth & Learning Opportunities – Your Path to Impact

At brighthush, we believe that your professional development is as important as the impact you create for our customers. As a Senior Customer Success Lead, you will:

• Lead the creation of industry‑leading customer success playbooks that shape the future of TPM.
• Mentor junior CS team members, fostering a culture of knowledge sharing and high performance.
• Collaborate with product and engineering to influence roadmap decisions based on real‑world customer insights.
• Participate in speaking engagements, webinars, and industry panels, positioning yourself as a thought leader.
• Access a curated learning library, including courses on data science, AI, and advanced TPM strategies.
• Receive annual performance reviews that align your career trajectory with company growth milestones.

Work Environment & Company Culture – Where Innovation Meets Inclusion

brighthush thrives on a culture of transparency, autonomy, and continuous improvement. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire team aligned.
• Monthly hackathons where cross‑functional teams prototype new features.
• Quarterly virtual retreats that blend learning, networking, and fun.
• A culture of psychological safety where every voice is heard and valued.
• Regular feedback loops that empower you to shape processes and policies.

Compensation & Perks – We Reward Your Impact

While the exact figures may vary based on experience, we offer a competitive base salary, a generous equity package, and a comprehensive benefits suite that includes:

• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours.
• Annual professional development stipend and conference travel support.
• Wellness programs, including virtual fitness classes and mental health resources.
• Monthly team socials and quarterly company‑wide celebrations.
• Access to a state‑of‑the‑art SaaS platform that you can use for personal projects.

How to Apply – Join the brighthush Revolution

Ready to take the next step in your career and help CPG brands unlock the full potential of their trade spend? Submit your application through our careers portal or send your resume and cover letter directly to [email protected]. We look forward to exploring how your expertise can help shape the future of trade promotion management.