Senior Customer Success Leader – Enterprise & Channel Strategy, Global Team Management, Remote (US) – brighthush

About brighthush

brighthush is a trailblazing SaaS platform that harnesses the power of artificial intelligence to connect the world’s most talented professionals with the most transformative opportunities. By delivering a friction‑less, data‑driven talent‑matching experience, we enable organizations to assemble high‑performing teams at unprecedented speed while giving candidates the chance to thrive in roles that truly fit their unique skill sets. With a global footprint, a culture that prizes innovation, collaboration, and continuous learning, brighthush is redefining how talent and opportunity intersect.

Why Join brighthush?

As a rapidly scaling company, brighthush offers a dynamic environment where your ideas directly shape product strategy, customer experience, and company growth. We champion a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our people are our greatest asset, and we invest heavily in their professional development, well‑being, and career progression. If you’re passionate about customer success, thrive in a fast‑paced setting, and want to make a tangible impact on millions of users worldwide, brighthush is the place for you.

Role Overview

In this pivotal leadership role, you will helm a high‑performing team of Customer Success Managers (CSMs) focused on our most strategic enterprise accounts and channel partners. Your mission is to drive adoption, retention, and expansion across a diverse portfolio of clients while building scalable processes that can be replicated across the organization. You will collaborate closely with Product, Marketing, Channel, and Engineering to align customer insights with roadmap priorities, ensuring that every customer interaction is data‑driven, proactive, and outcome‑focused.

Key Responsibilities

• Team Leadership & Development: Recruit, coach, and mentor a global squad of CSMs, fostering a culture of accountability, continuous improvement, and high engagement. Conduct regular one‑on‑ones, performance reviews, and skill‑building workshops.
• Strategic Customer Success: Own the end‑to‑end customer journey for enterprise and channel accounts, ensuring seamless onboarding, adoption, and renewal. Develop and execute playbooks that drive measurable outcomes such as NPS, churn reduction, and upsell revenue.
• Escalation Management: Serve as the escalation point for high‑impact issues, collaborating with cross‑functional teams to resolve problems swiftly and maintain executive confidence.
• Process & Tooling: Design, document, and iterate on scalable processes, dashboards, and automation that enable consistent, high‑impact customer interactions. Champion the adoption of customer success tools (e.g., brighthush, brighthush, or similar) across the team.
• Cross‑Functional Collaboration: Partner with Channel, Product, Marketing, and Engineering to translate customer feedback into product enhancements, go‑to‑market strategies, and partner enablement programs.
• Data‑Driven Decision Making: Own the customer health scorecard, track KPIs such as adoption rates, renewal rates, and expansion revenue. Use insights to refine strategies and forecast outcomes.
• Channel Ecosystem Expertise: Leverage deep knowledge of partner ecosystems (e.g., resellers, system integrators, and technology partners) to drive joint success initiatives and co‑sell opportunities.
• Global Team Management: Lead a distributed team across multiple time zones, ensuring alignment, collaboration, and a unified customer experience.
• Continuous Improvement: Stay abreast of industry trends, emerging best practices in customer success, and new technologies that can enhance the customer experience.

Essential Qualifications

• 10+ years of experience in customer success, account management, or related roles within a high‑growth SaaS environment.
• Proven track record of building, scaling, and leading a customer success team that consistently meets or exceeds adoption, retention, and expansion targets.
• Deep understanding of enterprise customer dynamics, including complex buying cycles, multi‑stakeholder engagement, and long‑term value creation.
• Experience managing channel partner relationships, ideally within a partner ecosystem similar to brighthush’s (e.g., resellers, system integrators).
• Strong analytical mindset with proficiency in leveraging data to inform strategy, optimize processes, and drive business outcomes.
• Excellent communication skills—both written and verbal—across all levels, including executive stakeholders.
• Demonstrated ability to coach, mentor, and develop high‑performing teams in a remote or hybrid environment.
• Familiarity with technical migrations (cloud, version upgrades) is a plus.
• Experience with customer success platforms (e.g., brighthush, brighthush, brighthush) and CRM systems (e.g., brighthush).
• Strong project management skills and the ability to juggle multiple priorities in a fast‑paced setting.

Preferred Qualifications

• Background in a partner‑centric SaaS company or a large enterprise software organization.
• Experience with AI‑driven product features and data‑centric customer success strategies.
• Knowledge of the broader talent‑matching or HR tech landscape.
• Experience working with global teams across multiple regions and time zones.
• Certifications in Customer Success Management (e.g., Certified Customer Success Manager, CSMA).

Skills & Competencies

• Strategic Thinking: Ability to translate customer insights into actionable business strategies.
• Leadership: Inspiring and motivating a distributed team to achieve ambitious goals.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences.
• Data Literacy: Comfortable working with metrics, dashboards, and data‑driven storytelling.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Adaptability: Thrives in a rapidly changing environment and can pivot strategies as needed.
• Communication: Clear, concise, and persuasive communication with all stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a senior leader, you will:

• Lead strategic initiatives that shape the future of customer success across the organization.
• Mentor and develop the next generation of customer success leaders.
• Participate in executive‑level strategy sessions and influence product roadmap decisions.
• Access continuous learning resources, including brighthush University, industry conferences, and professional development programs.
• Opportunity to transition into broader leadership roles such as VP of Customer Success or Chief Customer Officer.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and a results‑driven mindset. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Collaboration: Cross‑functional teams that break down silos and work together to solve complex problems.
• Transparency: Open communication channels and a culture of feedback.
• Well‑being: Flexible work hours, generous paid time off, and support for mental health.
• Community: Volunteer opportunities through the brighthush Town Corporate Social Responsibility (CSR) Program.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Equity options that align your success with the company’s growth.
• 401(k) matching to help you plan for the future.
• Fully company‑paid health insurance, including dental and vision coverage.
• Flexible PTO policy with no set limit—take the time you need to recharge.
• Paid volunteer time to support causes you care about.
• Mobile phone and internet stipend to support your remote work setup.
• Access to learning platforms such as brighthush University and brighthush for continuous skill development.

How to Apply

If you’re ready to lead a world‑class customer success organization and help shape the future of talent matching, we’d love to hear from you. Submit your application through the link below, and our AI‑powered screening process will identify the top candidates for the next stage.

Apply to brighthush Today

Join brighthush and Transform the Future of Talent

At brighthush, you’ll be part of a mission‑driven team that’s changing how people find work and how companies build their teams. If you’re a strategic thinker, a data‑driven leader, and a customer‑obsessed professional, we invite you to bring your expertise to our growing organization. Together, we’ll create a world where talent and opportunity align perfectly—one success story at a time.