Senior Customer Success Manager
About BenefitFlow BenefitFlow is a market intelligence platform for the employee benefits ecosystem. We gather, clean, and connect data from government filings, company websites, and contact records so carriers, brokers, and benefits vendors can find and win business. We serve roughly 470 customers today. About the role We're hiring a Customer Success Manager to own a book of customers from onboarding through renewal. You'll be the main point of contact for your accounts, drive adoption, protect renewals, and spot opportunities to grow them. You report to the VP of Customer Success. What you'll do Own a book of business end to end: onboarding, adoption, and renewal. Own renewal outcomes for your accounts, with account plans and relationships across users, decision-makers, and influencers. Onboard new customers and drive adoption through training, best practices, and self-serve resources. Monitor account health, flag risk early, and run a plan to recover at-risk accounts. Run business reviews with your largest accounts. Identify and close expansion opportunities. Work with Support and Engineering to resolve technical issues quickly, and keep the customer informed along the way. Bring customer feedback to Product and Engineering on a regular cadence. Keep HubSpot accurate: deals, stages, contracts, and account notes up to date. What you bring 5+ years in customer success or account management, preferably in B2B SaaS. A record of owning a book of business and hitting renewal or retention targets. Experience in employee benefits or insurance (carrier, broker, or vendor side) strongly preferred. Without it, SaaS experience, ideally with sales intelligence, data, or prospecting tools. Experience onboarding and training users and driving product adoption. Comfort using data to prioritize accounts and spot risk. HubSpot experience preferred. Executive presence with senior stakeholders, and strong presentation skills. Organized and process-driven, and comfortable in a fast-changing, early-stage environment. Compensation + Benefits Competitive cash compensation Equity upside in a high-growth startup 100% remote Competitive healthcare and 401(k) match Unlimited time off (we are a results-oriented team)
Our Culture
Idea meritocracy / flat org High level of autonomy Take ownership of high impact projects Opportunity to expand role as we grow