Senior Customer Success Manager – Accelerating Healthcare Data Analytics Adoption, Growth, and Retention for Global Hospitals and Payers

About brighthush

brighthush is a trailblazing data‑analytics powerhouse that transforms raw healthcare information into actionable intelligence. Since our founding in 2011, we have empowered hospitals, payers, life‑science companies, and health‑tech innovators across North America, Europe, and India to uncover the right markets, seize new opportunities, and connect with the right people. With a portfolio of more than 2,400 clients worldwide, our solutions help organizations make smarter decisions that drive better patient outcomes, improve operational efficiency, and unlock new revenue streams.

Our culture is built on collaboration, curiosity, and inclusion. We celebrate diverse perspectives through employee‑led affinity groups and community‑service initiatives like brighthushCares. Recognized as a top workplace by Built In, the Stevie Awards, and Great Place to Work, we are committed to creating an environment where every team member can thrive, innovate, and feel valued.

Role Overview

The Customer Success Manager (CSM) is the linchpin that ensures our clients achieve their strategic goals using brighthush’s suite of data‑driven solutions. As a trusted advisor, you will partner with customers, internal stakeholders, and cross‑functional teams to drive adoption, maximize value, and cultivate long‑term relationships. This role is ideal for an energetic, client‑centric professional who thrives in a fast‑paced, high‑growth environment and is passionate about transforming healthcare through data.

Key Responsibilities

• Build and nurture client partnerships – Develop deep, trust‑based relationships with key stakeholders across your assigned portfolio, anticipating needs and aligning solutions with their business objectives.
• Drive product adoption and engagement – Implement tailored engagement strategies that encourage consistent usage, ensuring customers realize the full ROI of brighthush’s analytics platform.
• Segment and strategize – Analyze customer data to segment accounts by maturity, industry, and usage patterns, then craft customized engagement plans that reflect each client’s priorities.
• Collaborate with Sales and Account Executives – Work closely with the sales team to transition new accounts, co‑create account plans, and maintain a shared view of account health and growth opportunities.
• Document customer insights – Maintain a holistic view of each customer’s journey, capturing pain points, success stories, and potential upsell opportunities in our CRM.
• Coordinate onboarding and training – Partner with the Customer Training team to ensure new users receive timely, effective onboarding that accelerates adoption.
• Collaborate with cross‑functional partners – Engage with Product, Strategic Solutions, and Support to align on feature enhancements, service delivery, and issue resolution.
• Identify and mitigate risk – Monitor account health metrics, flag at‑risk customers, and develop proactive intervention plans that reduce churn.
• Champion customer advocacy – Serve as the customer’s voice within brighthush, advocating for their needs in product roadmaps and service improvements.

Essential Qualifications

• 3–5 years of experience in a client‑facing role, preferably within a technical or SaaS environment.
• Proven track record of driving product adoption and delivering measurable business outcomes.
• Strong communication skills – able to translate complex technical concepts into clear, actionable insights for diverse audiences.
• Rapid learner – comfortable assimilating new product features and industry trends quickly.
• Detail‑oriented – meticulous in documenting customer interactions and maintaining accurate records.
• Energetic, humorous, compassionate, and enthusiastic – qualities that resonate with clients and teammates alike.
• Experience in the healthcare sector is a plus, but not mandatory.

Preferred Qualifications

• Background in customer success, account management, or technical support for a data‑analytics platform.
• Experience managing complex stakeholder ecosystems, including C‑suite executives, clinical leaders, and IT teams.
• Project management experience – balancing competing priorities and delivering on time.
• Track record of identifying churn risks and designing effective retention strategies.
• Deep understanding of healthcare industry dynamics, regulatory frameworks, and market trends.

Skills & Competencies

• Strategic thinking and analytical mindset.
• Exceptional interpersonal and relationship‑building abilities.
• Proficiency with CRM systems (e.g., Salesforce) and customer success platforms.
• Data‑driven decision making – comfortable working with metrics to guide actions.
• Adaptability – thrive in a rapidly evolving product landscape.
• Team collaboration – work seamlessly with Sales, Product, Support, and Training.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a CSM, you will have the chance to:

• Progress to Senior CSM, Lead CSM, or Customer Success Leadership roles.
• Transition into Product Management, Sales Engineering, or Strategic Consulting based on your interests.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and technical training.
• Attend global conferences and webinars to stay ahead of healthcare analytics trends.
• Contribute to internal initiatives that shape the future of customer success at brighthush.

Work Environment & Culture

Our culture is defined by:

• Collaboration – cross‑functional teams work together to solve complex problems.
• Innovation – we encourage experimentation and reward creative solutions.
• Diversity & Inclusion – every voice matters, and we celebrate differences.
• Work‑Life Balance – unlimited paid time off, flexible schedules, and remote options.
• Community Impact – through brighthushCares, we give back to local communities and global health initiatives.

Compensation & Benefits

The base salary for this role ranges from $65,000 to $110,000 per year, commensurate with experience and qualifications. Additional compensation may include a performance‑based bonus or commission plan, depending on the role. All employees receive a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Unlimited paid time off.
• 401(k) plan with employer match.
• Professional development budget.
• Employee wellness programs.
• Equity opportunities for eligible positions.

Why Join brighthush

When you join brighthush, you become part of a mission‑driven organization that is reshaping the future of healthcare. You’ll:

• Work with cutting‑edge data analytics tools that directly impact patient care.
• Collaborate with some of the brightest minds in technology and healthcare.
• Enjoy a flexible, dynamic workplace that values your well‑being.
• Contribute to community service initiatives that make a real difference.
• Benefit from a competitive compensation package and growth opportunities.

How to Apply

If you are passionate about empowering healthcare organizations, thrive in a fast‑paced environment, and possess the skills outlined above, we encourage you to apply. Submit your resume and a brief cover letter explaining why you’re the ideal fit for the Customer Success Manager role at brighthush.

We look forward to discovering how your expertise can help our clients unlock the full potential of their data and drive transformative change in healthcare.