Senior Customer Success Manager – Accounting SaaS Adoption & Revenue Growth Champion – Remote & Regional Travel – Empowering Accounting Professionals at brighthush – Drive Adoption, Retention, and Upsell

About brighthush

brighthush is more than a SaaS provider; we are the catalyst behind the next wave of accounting innovation. Since our founding in 2007, we have empowered over 12,000 accounting professionals and 8,000 small‑to‑medium enterprises across France with a suite of 12 tightly‑integrated modules that streamline bookkeeping, tax compliance, audit, and financial reporting. What began as a three‑person startup has evolved into a vibrant community of 250 dedicated employees, all united by a relentless focus on customer success, transparency, and continuous learning.

Our journey is defined by experimentation, diversity, and a culture that rewards initiative. Whether you work from the comfort of your home, collaborate in our Lille hub, or travel across the picturesque Southwest region, you will find a supportive environment that balances professional ambition with personal well‑being.

Role Overview

As a Senior Customer Success Manager at brighthush, you will become the trusted advisor for our premium accounting software users. Your mission is to guide clients through every stage of the adoption journey—from onboarding to advanced usage—ensuring they extract maximum value from our solutions. Leveraging your deep accounting knowledge and passion for digital transformation, you will deepen relationships, drive renewal, and unlock new revenue opportunities.

Why This Role Matters

In a rapidly evolving accounting technology landscape, customers need more than a product; they need a partner who understands their challenges and can help them navigate change. Your role will be pivotal in turning new license holders into long‑term advocates, while also identifying upsell opportunities that align with their evolving needs. By championing adoption and satisfaction, you will directly influence our growth trajectory and the future of accounting practice.

Key Responsibilities

• Client Champion – Act as the go‑to expert for your portfolio, sharing best practices, new features, and troubleshooting insights.
• Onboarding & Training – Design and deliver engaging training sessions, both live and recorded, ensuring clients and their teams are fully equipped to use the platform.
• Account Management – Manage the entire client lifecycle, from initial activation to renewal, ensuring that adoption metrics meet or exceed annual targets.
• Cross‑Functional Collaboration – Work closely with Sales, Product, and Marketing to align on account strategies, share customer feedback, and co‑create value‑add initiatives.
• Revenue Growth – Identify upsell and cross‑sell opportunities, such as additional license volumes or advanced training modules, and hand them over to the Sales team.
• Community Building – Host webinars, demos, and client events that foster a sense of community and encourage peer learning.
• Data‑Driven Insights – Track adoption metrics, churn indicators, and satisfaction scores; use these insights to refine support processes and product roadmaps.
• Continuous Improvement – Proactively propose enhancements to the customer experience, from onboarding flows to support documentation, and champion these ideas within the CSM team.

Essential Qualifications

• 3+ years of experience in customer success, account management, or a related role within the accounting or finance technology space.
• Deep understanding of accounting principles, workflows, and the challenges faced by accounting professionals.
• Proven track record of driving software adoption and achieving renewal targets.
• Excellent communication skills in French (both written and spoken); English proficiency is a plus.
• Strong analytical mindset with the ability to interpret usage data and translate it into actionable insights.
• Experience with SaaS platforms and industry‑standard CRM tools.
• Self‑motivated, proactive, and comfortable working in a hybrid remote environment.

Preferred Qualifications

• Background in accounting or finance, preferably with hands‑on experience in a firm or as a consultant.
• Experience managing a portfolio of high‑value clients and driving upsell initiatives.
• Knowledge of the French accounting regulatory landscape (e.g., Plan Comptable Général, Digitalisation des Bilans).
• Previous involvement in product feedback loops or beta testing new features.
• Fluency in additional languages (English, Spanish, German) to support a broader client base.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a genuine desire to help clients succeed.
• Strategic Thinking – Ability to see the big picture, anticipate client needs, and align solutions accordingly.
• Project Management – Organize multiple client engagements simultaneously while meeting deadlines.
• Technical Proficiency – Comfortable navigating complex software, troubleshooting issues, and creating clear documentation.
• Presentation & Facilitation – Deliver compelling training sessions and webinars that resonate with diverse audiences.
• Collaboration – Work seamlessly with Sales, Product, Marketing, and Support teams to deliver a unified customer experience.
• Adaptability – Thrive in Apply for this job