Senior Customer Success Manager – AI‑Powered Healthcare Imaging Solutions (Remote, USA) – Championing Clinical Outcomes & Data‑Driven Value

About brighthush

brighthush is a trailblazing AI company that transforms medical imaging into actionable insights. Founded in 2016, we empower clinicians worldwide to detect diseases earlier, streamline workflows, and improve patient outcomes through cutting‑edge artificial intelligence. With a vibrant team of 201‑500 professionals, we blend deep technical expertise with a relentless focus on customer success. Our remote‑first culture means you can join us from anywhere in the United States while collaborating with a global network of innovators, data scientists, and healthcare leaders.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the linchpin between our AI solutions and the clinicians who rely on them daily. Your mission is to ensure that every customer not only adopts our technology but also realizes measurable clinical value. You’ll translate data into compelling stories, advocate for patients, and shape the future of AI in healthcare by driving product enhancements that meet real‑world needs.

Key Responsibilities

• Customer Advocacy & Relationship Management – Serve as the primary point of contact for our high‑profile clients, including top physicians and hospital leaders. Build trust, understand their strategic goals, and become a trusted advisor who champions their success.
• Onboarding & Implementation Leadership – Partner with our technical team to orchestrate seamless onboarding of new customers. Ensure that AI models are integrated into clinical workflows, data pipelines are secure, and users are fully trained.
• Value Demonstration & Data Storytelling – Leverage analytics to quantify the impact of our solutions. Create dashboards, reports, and case studies that showcase diagnostic accuracy, workflow efficiency, and cost savings. Present findings to stakeholders in a clear, data‑driven narrative.
• Product Feedback & Cross‑Functional Collaboration – Act as the customer voice in product development. Gather insights, prioritize feature requests, and work closely with Product, Data, and AI teams to translate clinical needs into technical solutions.
• Research & Thought Leadership – Initiate and support research projects that validate our AI models in real‑world settings. Co‑author white papers, conference presentations, and peer‑reviewed studies that position brighthush as a leader in medical imaging AI.
• Stakeholder Management & Executive Engagement – Engage with C‑suite executives, department heads, and clinical champions to align AI initiatives with institutional goals. Prepare executive‑level presentations that articulate ROI and strategic impact.
• Continuous Improvement & Process Optimization – Identify bottlenecks in the customer journey, propose process enhancements, and implement best practices that elevate the overall customer experience.

Essential Qualifications

• Bachelor’s degree in Science, Engineering, Data Analytics, or a related quantitative field.
• Minimum of 4 years in Customer Success, Customer‑Facing Analytics, Project Management, or a similar role within a high‑tech or SaaS environment.
• Proven track record of managing complex stakeholder relationships and driving customer adoption to measurable outcomes.
• Strong analytical mindset with experience in data analysis, visualization, and storytelling.
• Excellent verbal and written communication skills in English; ability to translate technical concepts for non‑technical audiences.
• Tech‑savvy, comfortable discussing AI, machine learning, and clinical workflows with both clinicians and engineers.
• Experience in a startup or agile environment, with a passion for rapid iteration and continuous learning.

Preferred (but not mandatory) Qualifications

• Master’s degree (MSc) or higher in a quantitative discipline.
• Prior experience in a SaaS high‑tech startup with an agile mindset.
• Background in medical imaging, radiology, or clinical informatics.
• Research experience, particularly in clinical trials or AI validation studies.
• Executive‑level engagement experience, such as working directly with C‑suite or board members.
• Familiarity with healthcare regulations (HIPAA, GDPR) and data security best practices.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for clinicians’ challenges and a relentless drive to solve their problems.
• Strategic Thinking – Ability to align AI capabilities with institutional goals and long‑term vision.
• Project Management – Skilled at coordinating cross‑functional teams, setting timelines, and delivering on commitments.
• Data Literacy – Proficient in SQL, Python, or R for data extraction; comfortable with BI tools like Tableau or Power BI.
• Communication & Storytelling – Craft compelling narratives that translate complex data into actionable insights.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities while maintaining high quality.
• Leadership & Influence – Inspire confidence in both technical and non‑technical stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the impact you make. As a Customer Success Manager, you will:

• Progress to a Senior or Lead Customer Success Manager role, overseeing a portfolio of high‑value accounts.
• Transition into Product Management or Strategy, leveraging your deep customer insights to shape the roadmap.
• Participate in industry conferences, workshops, and certification programs (e.g., Certified Customer Success Manager, AI Ethics).
• Collaborate with our research team on cutting‑edge AI studies, potentially co‑authoring publications in top medical journals.
• Mentor junior team members, fostering a culture of continuous learning and knowledge sharing.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and purpose. Our remote‑first model means you can work from any U.S. location while staying connected through:

• Weekly virtual town halls and product demos.
• Real‑time collaboration tools (Slack, Miro, Notion).
• Quarterly virtual retreats and team‑building activities.
• Open‑door policy with leadership, encouraging feedback and rapid decision‑making.

We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every idea can flourish.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity package (stock options) for all full‑time employees.
• Comprehensive medical, dental, and vision coverage.
• Unlimited flexible time off – no accrual limits, just trust and accountability.
• 401(k) plan with company match.
• Life insurance, short‑term and long‑term disability coverage.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and data science resources.
• Opportunity to directly influence patient care and shape the future of medical imaging.

How to Apply

If you’re passionate about leveraging AI to transform healthcare, thrive in a dynamic startup environment, and want to make a tangible difference in patient outcomes, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.