Senior Customer Success Manager – AI‑Powered Healthcare Imaging Solutions (Remote, USA) – Driving Clinical Outcomes, Data‑Driven Value, and Patient Impact at brighthush

About brighthush

brighthush is a pioneering AI‑driven company that turns complex medical imaging data into crystal‑clear, actionable insights. Since our founding in 2016, we have partnered with clinicians, hospitals, and health systems worldwide to detect diseases earlier, streamline diagnostic workflows, and ultimately improve patient outcomes. With a vibrant team of 201‑500 professionals, we blend deep technical expertise with an unwavering focus on customer success. Our remote‑first culture empowers you to work from anywhere in the United States while collaborating with a global network of innovators, data scientists, and healthcare leaders.

At brighthush, we believe technology should serve people, not the other way around. This philosophy drives every line of code, every data model, and every customer interaction. We are on a mission to make AI a trusted partner in clinical decision‑making, and we need passionate, customer‑centric leaders to help us turn that vision into reality.

Why This Role Matters

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our AI solutions and the clinicians who rely on them daily. Your mission is to ensure that every customer not only adopts our technology but also realizes measurable clinical value. You’ll translate data into compelling stories, advocate for patients, and shape the future of AI in healthcare by driving product enhancements that meet real‑world needs.

In this role, you will:

• Act as the primary advocate for our clients, ensuring their voices are heard in product development.
• Drive adoption and integration of AI tools into clinical workflows, turning potential into practice.
• Quantify impact through data storytelling, turning numbers into narratives that influence decision‑makers.
• Collaborate cross‑functionally to translate clinical needs into technical solutions.
• Lead research initiatives that validate our AI models in real‑world settings.
• Engage with executive stakeholders to align AI initiatives with institutional goals.
• Continuously improve processes to elevate the overall customer experience.

Key Responsibilities

Customer Advocacy & Relationship Management

• Trusted Advisor – Serve as the primary point of contact for high‑profile clients, including top physicians and hospital leaders.
• Strategic Partnership – Build trust, understand their strategic goals, and become a trusted advisor who champions their success.
• Customer Health Monitoring – Track usage metrics, satisfaction scores, and clinical outcomes to proactively address challenges.

Onboarding & Implementation Leadership

• Seamless Onboarding – Partner with our technical team to orchestrate smooth onboarding of new customers.
• Workflow Integration – Ensure AI models are integrated into clinical workflows, data pipelines are secure, and users are fully trained.
• Change Management – Guide organizations through the cultural and procedural shifts required to adopt AI effectively.

Value Demonstration & Data Storytelling

• Impact Quantification – Leverage analytics to quantify the impact of our solutions on diagnostic accuracy, workflow efficiency, and cost savings.
• Dashboard & Reporting – Create dashboards, reports, and case studies that showcase tangible results.
• Stakeholder Presentations – Present findings to stakeholders in a clear, data‑driven narrative that drives action.

Product Feedback & Cross‑Functional Collaboration

• Voice of the Customer – Act as the customer voice in product development, gathering insights and prioritizing feature requests.
• Feature Advocacy – Work closely with Product, Data, and AI teams to translate clinical needs into technical solutions.
• Roadmap Influence – Influence the product roadmap by aligning customer priorities with business strategy.

Research & Thought Leadership

• Clinical Validation – Initiate and support research projects that validate our AI models in real‑world settings.
• Publication & Presentation – Co‑author white papers, conference presentations, and peer‑reviewed studies that position brighthush as a leader in medical imaging AI.
• Industry Engagement – Represent brighthush at industry events, fostering relationships with thought leaders and potential partners.

Stakeholder Management & Executive Engagement

• Executive Relationships – Engage with C‑suite executives, department heads, and clinical champions to align AI initiatives with institutional goals.
• ROI Articulation – Prepare executive‑level presentations that articulate ROI and strategic impact.
• Strategic Alignment – Ensure that AI initiatives support broader organizational objectives and compliance requirements.

Continuous Improvement & Process Optimization

• Journey Mapping – Identify bottlenecks in the customer journey, propose process enhancements, and implement best practices.
• Feedback Loops – Establish mechanisms for continuous feedback from customers to improve product and service quality.
• Metrics & KPIs – Define and track key performance indicators that measure success and inform improvement initiatives.

Essential Qualifications

• Bachelor’s degree in Science, Engineering, Data Analytics, or a related quantitative field.
• Minimum of 4 years in Customer Success, Customer‑Facing Analytics, Project Management, or a similar role within a high‑tech or SaaS environment.
• Proven track record of managing complex stakeholder relationships and driving customer adoption to measurable outcomes.
• Strong analytical mindset with experience in data analysis, visualization, and storytelling.
• Excellent verbal and written communication skills in English; ability to translate technical concepts for non‑technical audiences.
• Tech‑savvy, comfortable discussing AI, machine learning, and clinical workflows with both clinicians and engineers.
• Experience in a startup or agile environment, with a passion for rapid iteration and continuous learning.

Preferred (but not mandatory) Qualifications

• Master’s degree (MSc) or higher in a quantitative discipline.
• Prior experience in a SaaS high‑tech startup with an agile mindset.
• Background in medical imaging, radiology, or clinical informatics.
• Research experience, particularly in clinical trials or AI validation studies.
• Executive‑level engagement experience, such as working directly with C‑suite or board members.
• Familiarity with healthcare regulations (HIPAA, GDPR) and data security best practices.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for clinicians’ challenges and a relentless drive to solve their problems.
• Strategic Thinking – Ability to align AI capabilities with institutional goals and long‑term vision.
• Project Management – Skilled at coordinating cross‑functional teams, setting timelines, and delivering on commitments.
• Data Literacy – Proficient in SQL, Python, or R for data extraction; comfortable with BI tools like Tableau or Power BI.
• Communication & Storytelling – Craft compelling narratives that translate complex data into actionable insights.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities while maintaining high quality.
• Leadership & Influence – Inspire confidence in both technical and non‑technical stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe your professional growth is as important as the impact you make. As a Senior Customer Success Manager, you will:

• Progress to a Senior or Lead Customer Success Manager role, overseeing a portfolio of high‑value accounts.
• Transition into Product Management or Strategy, leveraging your deep customer insights to shape the roadmap.
• Participate in industry conferences, workshops, and certification programs (e.g., Certified Customer Success Manager, AI Ethics).
• Collaborate with our research team on cutting‑edge AI studies, potentially co‑authoring publications in top medical journals.
• Mentor junior team members, fostering a culture of continuous learning and knowledge sharing.
• Gain exposure to emerging AI technologies, regulatory frameworks, and global healthcare markets.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and purpose. Our remote‑first model means you can work from any U.S. location while staying connected through:

• Weekly virtual town halls and product demos.
• Real‑time collaboration tools (Slack, Miro, Notion).
• Quarterly virtual retreats and team‑building activities.
• Open‑door policy with leadership, encouraging feedback and rapid decision‑making.
• Inclusive hiring practices that celebrate diversity, equity, and inclusion.
• Flexible work hours that respect work‑life balance.

We celebrate diversity, equity, and inclusion, and we’re committed to creating an environment where every voice is heard and every idea can flourish.

Compensation, Perks & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Equity package (stock options) for all full‑time employees.
• Comprehensive medical, dental, and vision coverage.
• Unlimited flexible time off – no accrual limits, just trust and accountability.
• 401(k) plan with company match.
• Life insurance, short‑term and long‑term disability coverage.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and data science resources.
• Opportunity to directly influence patient care and shape the future of medical imaging.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

If you’re passionate about leveraging AI to transform healthcare, thrive in a dynamic startup environment, and want to make a tangible difference in patient outcomes, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Apply to this role now

Apply for this job