Senior Customer Success Manager – AI‑Powered Security Automation & Enterprise Growth Champion – Driving Strategic Partnerships, Customer Advocacy, and Product Roadmap Influence at brighthush – Transforming Cyber Defense for Fortune 500 & Mid‑Market Leaders

About brighthush – The Vanguard of AI‑Powered Cyber Defense

In a digital landscape where cyber threats evolve at the speed of light, brighthush is redefining what it means to protect enterprise digital assets. Our Agentic Security Automation Platform fuses cutting‑edge artificial intelligence with deterministic workflows, creating a virtual workforce that autonomously detects, hunts, contains, and responds to incidents across every environment. By turning reactive firefighting into proactive, data‑driven defense, we empower security teams to focus on strategic growth while keeping their digital ecosystems safe.

Why brighthush is the Destination for Forward‑Thinking Professionals

When you join brighthush, you’re not just taking a job—you’re stepping into a mission to transform the security landscape. Here’s what sets us apart:

• Impact at Scale – Drive measurable outcomes for Fortune 500 companies, mid‑market leaders, and security service providers.
• Collaborative Innovation – Work side‑by‑side with world‑class engineers, product strategists, and security experts.
• Culture of Curiosity – Experiment, fail fast, iterate, and learn—every day.
• Flexibility & Balance – Hybrid work model, flexible hours, and generous vacation policies.
• Competitive Rewards – Base salary, equity, comprehensive benefits, and a continuous learning budget.

Role Overview

As a Senior Customer Success Manager at brighthush, you will serve as the trusted technical and business advisor for our most strategic accounts. You’ll translate our cutting‑edge technology into tangible business value, ensuring customers not only adopt but champion our platform. Your influence will shape product roadmaps, drive revenue growth, and cement long‑term partnerships.

Key Responsibilities

• End‑to‑End Onboarding Excellence – Design and execute a seamless onboarding journey that transitions customers from sales to operations, ensuring rapid value realization.
• Customer Advocacy & Expansion – Identify upsell, cross‑sell, and expansion opportunities; craft tailored value‑proposition roadmaps that align with each customer’s strategic goals.
• Process & Tool Innovation – Build, refine, and standardize CSM processes, playbooks, and analytics dashboards to boost team efficiency and customer satisfaction.
• Executive Engagement & Relationship Building – Lead Executive Business Reviews (EBRs), present ROI, and nurture long‑term relationships with C‑suite stakeholders.
• Health & Retention Management – Monitor health scores, proactively mitigate risks, and introduce new features that align with evolving customer journeys.
• Champion Enablement – Educate and empower customer champions and their teams, uncovering use cases before they become urgent needs.
• Cross‑Functional Collaboration – Partner with Product, Sales, Support, and Engineering to advocate for customer needs and drive product enhancements.
• Full Customer Lifecycle Ownership – Own onboarding, adoption, expansion, renewal, and churn prevention for each account.
• Data‑Driven Decision Making – Leverage analytics to surface insights, forecast renewal risks, and quantify the impact of initiatives.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and customer forums, sharing best practices and emerging trends.

Impact You’ll Deliver

By mastering these responsibilities, you will:

• Increase customer lifetime value by 30%+ through strategic upsells and expansions.
• Reduce churn rates by proactively mitigating risks and delivering measurable ROI.
• Elevate customer satisfaction scores (CSAT) to industry‑leading levels.
• Drive product adoption, ensuring customers fully leverage AI automation capabilities.
• Build a robust pipeline of customer references and case studies that fuel brighthush’s growth.

Essential Qualifications

• Minimum 4 years of experience in Enterprise Customer Success Management or Enterprise Account Management.
• At least 3 years of hands‑on experience in Security Operations (SecOps) or related technical domains.
• Proven track record of managing upsells, renewals, and cross‑sell initiatives in a B2B SaaS environment.
• Strong communication skills in English (written, spoken, and presentation). Ability to translate complex technical concepts into clear business value.
• Experience working in fast‑paced startup environments for a minimum of 4 years.
• Demonstrated ability to build and maintain relationships with executive decision‑makers.
• Hands‑on technical background: comfortable with REST APIs, JSON, and scripting (Python, Bash, etc.).
• Experience with Managed Security Service Providers (MSSP) is a plus.

Preferred Skills & Competencies

• Strategic thinking and data‑driven decision making.
• Exceptional stakeholder management and negotiation skills.
• Deep understanding of security workflows, threat intelligence, and incident response.
• Experience with AI/ML concepts in a security context.
• Proficiency in CRM and CS tools (e.g., Salesforce, Gainsight, HubSpot).
• Ability to thrive in a collaborative, cross‑functional environment.
• Passion for continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology:

• Progression from Senior CSM to Director of Customer Success, with a clear path to VP of Customer Success.
• Regular mentorship from senior leaders and access to executive coaching.
• Participation in industry conferences, security summits, and AI workshops.
• Internal training programs covering advanced security concepts, AI fundamentals, and leadership development.
• Opportunity to influence product roadmap and shape the future of security automation.

Work Environment & Culture

brighthush fosters a culture of:

• Innovation – Experiment, fail fast, iterate.
• Collaboration – Cross‑functional teams that share knowledge and celebrate wins together.
• Transparency – Open communication channels, regular all‑hands meetings, and a flat hierarchy.
• Inclusivity – Diverse perspectives are valued and encouraged.
• Work‑Life Balance – Flexible hours, remote options, and generous vacation policies.

Compensation & Benefits

Competitive base salary ranging from $100,000 to $170,000 USD, complemented by a performance‑based variable component. In addition:

• Equity options to share in brighthush’s success.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off and flexible work arrangements.
• Wellness stipend, mental health resources, and on‑site fitness facilities.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

If you are passionate about customer success, possess a strong technical foundation in security, and thrive in a high‑energy startup environment, we want to hear from you. Join brighthush and help shape the future of security automation.