Senior Customer Success Manager – B2B SaaS & Client Relationship Champion at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge SaaS solutions that streamline operations, enhance customer engagement, and drive measurable growth, brighthush is at the forefront of the next wave of enterprise innovation. Our mission is simple: to help our clients thrive by delivering exceptional value, seamless experiences, and relentless support.

As a global, remote‑first organization, we celebrate diversity, champion continuous learning, and foster a culture where every voice is heard. Our teams collaborate across continents, leveraging the best of technology and human insight to solve complex challenges. If you are passionate about customer success, thrive in a fast‑paced environment, and want to make a tangible impact, brighthush is the place for you.

Why Join brighthush as a Customer Success Manager?

• Strategic Influence: You will shape the customer journey, drive adoption, and directly impact revenue growth.
• Remote‑First Flexibility: Work from anywhere while staying connected to a vibrant, global community.
• Professional Growth: Access to mentorship, training programs, and a clear career ladder that rewards performance.
• Impactful Work: Your initiatives will help thousands of businesses achieve their goals, creating real, measurable outcomes.
• Competitive Compensation & Perks: Market‑aligned salary, performance bonuses, comprehensive health benefits, and a generous equity program.

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of high‑value B2B clients. Your day‑to‑day activities will include:

• Building and nurturing long‑term relationships with key stakeholders, ensuring a deep understanding of their business objectives.
• Leading the end‑to‑end onboarding process for new customers, from initial discovery to full product adoption.
• Monitoring customer health metrics (NPS, churn, renewal rates) and proactively addressing any risks.
• Collaborating with Sales, Product, and Engineering teams to align on feature requests, roadmap priorities, and go‑live support.
• Delivering quarterly business reviews that highlight ROI, usage insights, and growth opportunities.
• Identifying upsell and cross‑sell opportunities that align with customer needs and business goals.
• Managing a portfolio of 20–30 accounts, balancing strategic initiatives with day‑to‑day support.
• Creating and maintaining detailed account plans, usage reports, and success stories for internal and external stakeholders.
• Championing a customer‑centric culture across the organization by sharing feedback, best practices, and success metrics.
• Staying current on industry trends, competitive landscape, and emerging technologies that impact our clients.

Essential Qualifications

• Minimum of 2 years in a Customer Success, Account Management, or Client Experience role within a B2B SaaS or technology services environment.
• Fluent in English with exceptional verbal and written communication skills.
• Proven track record of managing complex customer relationships and delivering high satisfaction scores.
• Strong analytical mindset: comfortable interpreting data, deriving insights, and translating them into actionable plans.
• Experience with CRM platforms such as HubSpot, Salesforce, or equivalent, including data hygiene and pipeline management.
• Demonstrated ability to onboard new customers and accelerate product adoption through training, workshops, and best‑practice sharing.
• Excellent organizational skills, with the ability to juggle multiple accounts, priorities, and deadlines simultaneously.
• Self‑starter attitude: thrives in a remote, autonomous environment while maintaining strong collaboration with cross‑functional teams.
• Customer‑focused mindset: adept at spotting opportunities for account expansion, renewal, and retention.

Preferred Qualifications

• Experience working with enterprise‑grade SaaS products and managing large, complex accounts.
• Familiarity with customer success metrics such as churn, renewal, NPS, and health scores.
• Background in data analysis or experience with BI tools (e.g., Tableau, Power BI) to create dashboards and reports.
• Knowledge of the industry verticals we serve (e.g., finance, healthcare, e‑commerce) and the unique challenges they face.
• Previous experience in a fast‑growing startup or scale‑up environment, adapting quickly to change.
• Proficiency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with business objectives.
• Relationship Building: Empathy, active listening, and the knack for turning challenges into opportunities.
• Problem Solving: Creative, data‑driven solutions to complex customer issues.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Prioritization, time management, and execution of multiple initiatives.
• Technical Acumen: Comfortable navigating SaaS platforms, understanding APIs, and translating technical details into business value.
• Collaboration: Cross‑functional teamwork with Sales, Product, Engineering, and Marketing.
• Adaptability: Thrives in a dynamic, remote environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Manager, you will:

• Progress to senior or lead roles within the Customer Success organization, overseeing larger portfolios and mentoring junior teammates.
• Transition into Product Management, Sales Engineering, or Customer Experience Leadership based on your interests and strengths.
• Participate in our internal “Learning Academy,” featuring courses on leadership, data analytics, and industry trends.
• Attend global conferences, webinars, and workshops to stay ahead of market developments.
• Receive regular performance feedback and a clear roadmap for skill enhancement and career milestones.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that respect your personal rhythm while meeting client needs.
• Monthly virtual team gatherings, quarterly all‑hands meetings, and spontaneous “coffee chats” to keep the community alive.
• A culture of recognition: peer shout‑outs, quarterly awards, and a transparent bonus structure.
• Access to cutting‑edge collaboration tools (Slack, Zoom, Notion) that keep you connected no matter where you are.
• Support for mental and physical well‑being: wellness stipends, virtual fitness classes, and a generous paid time off policy.

Compensation, Perks & Benefits

While exact figures vary by location and experience, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• 401(k) matching (or equivalent) to support your future financial goals.
• Generous paid time off, parental leave, and flexible sick days.
• Annual learning stipend for courses, certifications, or conferences.
• Company‑wide wellness initiatives, including mental health resources and virtual fitness programs.

How to Apply

Ready to take the next step in your career and help shape the future of customer success at brighthush? Submit your application through our careers portal and let’s start a conversation about how you can make a difference.

We’re excited to learn how your experience, passion, and vision align with our mission to empower businesses worldwide.

Apply Today – Join brighthush and Transform Customer Success

Click the link below to submit your resume and cover letter. We look forward to exploring the possibilities together.