Senior Customer Success Manager – Brazil & Southern Cone – Championing Revenue Growth, Upsells, and Market Advocacy for brighthush's Global Fintech Platform

About brighthush

brighthush is at the forefront of the cross‑border payments revolution. By weaving together banking, foreign‑exchange, and stable‑coin capabilities into a single, API‑driven platform, we give businesses the power to hold USD accounts, transact in 33+ currencies, and move between fiat and digital assets in minutes instead of days. Our treasury layer adds programmable accounts, automated reconciliation, and working‑capital tools that finance teams or AI agents can manage with ease. With a footprint that spans the Americas, Europe, Africa, and Asia, brighthush serves importers, exporters, FX brokers, payment companies, and fintechs that demand reliable, compliant, and scalable cross‑border infrastructure.

Our team is built on deep expertise from industry leaders such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. Backed by top venture capital firms and founders from the fintech ecosystem, we combine agility with the resources to innovate at scale. We are a remote‑first, data‑driven organization that thrives on transparency, collaboration, and rapid iteration.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven company that is reshaping how businesses move money across borders. You’ll work with cutting‑edge technology, influence product direction, and help shape the future of global payments. Our culture rewards experimentation, data‑backed decision making, and continuous improvement. We celebrate diversity, champion work‑life balance, and empower our teams to own their impact.

About the Role

We are seeking a dynamic Senior Customer Success Manager who can blend strategic account management with a sales mindset. In this role, you will own a portfolio of 10–20 high‑value B2B customers across Brazil and the Southern Cone, ensuring their success while driving revenue growth through upsells, cross‑sell, and expansion. This is a “0 to 1” position – you will help shape the customer success playbook, collaborate with product, engineering, and compliance, and become the voice of the Brazilian market within brighthush.

Key Responsibilities

• Revenue Growth Champion: Identify and close upsell and cross‑sell opportunities across brighthush’s product suite (USD accounts, FX, stable‑coin on/off‑ramps, global payouts). Own your portfolio’s expansion and net revenue retention (NRR) targets.
• Commercial Negotiator: Lead pricing discussions, renewals, contract expansions, and other terms in partnership with Revenue and leadership.
• Customer Onboarding Lead: Guide customers from technical kickoff to go‑live, ensuring smooth API integrations, payment flows, and account management. Resolve any operational issues promptly.
• Data‑Driven Health Monitor: Use analytics to track customer health, flag churn risk or volume drops early, and keep account activity and pipeline up to date.
• Market Advocate: Act as the Brazilian customer voice within brighthush, translating local market needs into product features with BD, Product, and Engineering.
• Strategic Partner: Build long‑term relationships with C‑suite executives, finance leaders, and technical stakeholders to understand business goals and align brighthush solutions accordingly.
• Process Builder: Design and refine onboarding, renewal, and expansion workflows to increase efficiency and scalability.
• Thought Leader: Represent brighthush at industry events, webinars, and local meetups to showcase our platform and gather market intelligence.

Essential Qualifications

• 5–7 years of experience in Customer Success, Account Management, or Implementation at a high‑growth fintech, payments, or B2B SaaS company.
• Proven track record of hitting expansion, upsell, or account growth targets. Please share specific numbers: quota, attainment, and growth metrics.
• Comfort with APIs and the ability to explain technical concepts to developers and business stakeholders.
• Deep understanding of the Brazilian financial landscape, including Pix, FX, and local regulations.
• Commercial mindset: view every customer interaction as an opportunity to add value and grow the relationship.
• Low ego, proactive cross‑functional communication, and the ability to translate complex requirements into simple, actionable plans.
• Thrives in ambiguous, fast‑paced, resource‑constrained environments and is excited to build processes from the ground up.
• Excellent follow‑through: always following up, never letting opportunities slip, and closing the loop.
• Native Portuguese and fluent English.
• Based in Brazil with the ability to overlap a few hours a day with US Eastern time.

Preferred Qualifications

• Experience working with cross‑border payment platforms or treasury solutions.
• Background in fintech regulation and compliance within Brazil.
• Previous exposure to stable‑coin or crypto‑asset operations.
• Knowledge of other Latin American markets beyond Brazil.
• Experience with data‑driven customer health scoring and predictive analytics.
• Prior involvement in building or scaling a customer success organization.

Skills & Competencies

• Strategic Account Management
• Revenue Forecasting & Pipeline Management
• Negotiation & Deal Closure
• Technical Fluency (APIs, SDKs, JSON, REST)
• Data Analysis & Customer Health Scoring
• Cross‑Functional Collaboration (Product, Engineering, Compliance, BD)
• Customer Advocacy & Voice of the Market
• Project Management & Execution
• Fluent in Portuguese & English

Career Growth & Learning Opportunities

At brighthush, your career trajectory is built on impact and learning. As a Senior Customer Success Manager, you will:

• Progress to Senior or Lead Customer Success roles, overseeing larger portfolios and mentoring junior teammates.
• Move into Product Management or Business Development, leveraging your deep customer insights.
• Participate in cross‑regional initiatives, expanding your influence across Latin America, Europe, and Asia.
• Access a robust learning budget for certifications, conferences, and internal knowledge sharing.
• Benefit from a culture that rewards experimentation, data‑driven decision making, and continuous improvement.
• Earn equity or stock‑option plans that align your success with the company’s long‑term growth.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and rapid iteration. We value:

• Open communication across all levels.
• Data‑backed decision making.
• Agile processes that adapt to market needs.
• Inclusive and diverse teams that bring different perspectives.
• Work‑life balance with flexible hours and remote‑first options.
• Regular hackathons, innovation sprints, and cross‑functional workshops.
• Community engagement and social impact initiatives.

Compensation, Perks & Benefits

While specific figures vary by location, brighthush offers a competitive base salary, performance‑based bonuses tied to NRR and expansion metrics, and a comprehensive benefits package that may include:

• Health coverage (medical, dental, vision) tailored to local regulations.
• Paid time off, holidays, and a generous vacation policy.
• Home office or equipment allowance.
• Professional development budget for courses, certifications, and conferences.
• Annual team off‑sites and social events.
• Equity or stock‑option plans for eligible employees.
• Flexible work arrangements and remote‑first culture.
• Wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to shape the future of cross‑border payments and help our customers thrive? Submit your application through our careers portal or click the link below. We look forward to learning how you can drive growth and success for brighthush and our clients.

Apply to this role

Equal Opportunity & Disclosures

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified applicants with disabilities and comply with all applicable laws regarding background checks, work authorization, and privacy. We do not sponsor visas for this role.