Senior Customer Success Manager – Championing Strategic Revenue Growth, Renewals, and Expansion for AI‑Powered HR SaaS Solutions at brighthush

Welcome to brighthush – Where Data Meets Human Potential

At brighthush, we’re not just building a product – we’re reshaping the future of human resources. By fusing rigorous assessment science, industrial‑organizational psychology, and cutting‑edge machine learning, we empower HR leaders to make smarter, data‑driven hiring and development decisions. Our platform goes beyond predicting talent fit; it unlocks the full potential of every employee, helping organizations create high‑performing, engaged teams that thrive in a rapidly changing world.

We are a purpose‑driven, forward‑thinking organization that believes work should matter, people should matter, and culture should support both. From day one, you’ll experience a workplace that values autonomy, continuous learning, and a healthy work‑life balance.

Why brighthush? – A Culture That Inspires Innovation

• Four‑Day Work Week – Focus on high‑impact work, then enjoy a long weekend.
• Remote‑First Flexibility – Work from anywhere in the United States.
• Generous Paid Time Off – Unlimited PTO, plus a paid company shutdown from December 24 to January 1.
• Competitive Compensation – Base salary plus variable component tied to performance.
• Comprehensive Benefits – Medical, dental, vision, 401(k) with matching, paid new‑parent leave, and more.
• Inclusive Culture – We celebrate diversity, equity, and belonging at every level.

Industry Landscape – The AI‑Driven HR Revolution

The HR technology sector is experiencing explosive growth, driven by the need for smarter talent acquisition, employee development, and workforce analytics. Companies are increasingly turning to AI‑powered platforms to unlock insights from vast amounts of employee data, streamline hiring pipelines, and nurture high‑performance cultures. In this dynamic environment, the role of a Customer Success Manager is more critical than ever: you become the bridge between cutting‑edge technology and the people who use it to transform their organizations.

Role Overview – Your Mission at brighthush

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our clients and our product teams. Your focus will be on driving revenue growth through renewals and expansion while ensuring our customers achieve maximum value from our HR technology solutions. You will act as a trusted advisor to senior HR and L&D leaders, translating their strategic goals into actionable success plans.

Your Impact – What You’ll Deliver

• Lead the full renewal and expansion cycle for a portfolio of high‑value accounts.
• Build deep, consultative relationships with C‑suite HR executives and L&D decision makers.
• Advocate for customers internally, ensuring their voice shapes product development and service delivery.
• Use data‑driven insights to identify upsell opportunities and mitigate churn risk.
• Collaborate with Sales, Product, and Marketing to create tailored value propositions.

Key Responsibilities – Your Day‑to‑Day Playbook

• Revenue Growth & Retention
  • Proactively identify renewal and expansion opportunities, consistently exceeding quarterly targets.
  • Develop and execute account plans that align brighthush solutions with client business objectives.
  • Track and report on key performance metrics, including NPS, churn, and expansion revenue.
• Customer Engagement & Success
  • Serve as the primary point of contact for all client interactions, ensuring a seamless transition from Sales to Customer Success.
  • Conduct quarterly business reviews, presenting data‑driven insights and actionable recommendations.
  • Facilitate adoption workshops and training sessions to maximize product utilization.
• Renewal & Expansion Management
  • Own the renewal process from early engagement to final contract signing.
  • Negotiate contract terms, pricing, and scope changes with a consultative approach.
  • Leverage customer health dashboards to proactively address risks and opportunities.
• Product & Market Expertise
  • Maintain deep knowledge of brighthush’s product suite, roadmap, and competitive landscape.
  • Translate product features into business value for clients.
  • Provide feedback to Product and Engineering on market needs and feature requests.
• Advocacy & Feedback Loop
  • Champion customer success across the organization, driving process improvements.
  • Collect and analyze customer feedback to inform product enhancements.
  • Represent client interests in cross‑functional meetings.

Essential Qualifications – What We’re Looking For

• 5+ years of SaaS Customer Success or Account Management experience, preferably in HR technology (Recruiting, HCM, LMS, etc.).
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross‑sell and upsell.
• Strong sales acumen with excellent communication, negotiation, and relationship‑building skills.
• Analytical mindset: ability to leverage data to guide client conversations and uncover opportunities.
• Proactive, collaborative, and adaptable in a fast‑paced environment.
• Experience coaching or mentoring junior team members.
• Curiosity and creativity in problem‑solving.

Preferred Qualifications – Extra Mile

• Experience with enterprise‑scale SaaS solutions and complex sales cycles.
• Deep understanding of HR, Recruiting, and Employee Development challenges.
• Knowledge of industry trends, such as AI‑driven talent analytics and workforce planning.
• Background in data science or analytics is a plus.

Skills & Competencies – The DNA of Success

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Stakeholder Management
• Negotiation & Closing
• Project Management
• Team Leadership & Mentoring
• Adaptability & Resilience

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your professional development is a priority. You’ll have access to:

• Mentorship from senior leaders in Customer Success, Sales, and Product.
• Regular training on industry best practices, new product features, and advanced analytics.
• Opportunities to lead cross‑functional initiatives and shape company strategy.
• Clear career ladder: Senior CSM → Lead CSM → Director of Customer Success → VP of Customer Success.
• Annual learning stipend for conferences, courses, and certifications.

Work Environment & Culture – Where Collaboration Meets Freedom

Our culture is built on trust, transparency, and a shared commitment to impact. You’ll find:

• Open communication channels across all levels.
• A collaborative, flat hierarchy that encourages idea sharing.
• Regular virtual town halls and team‑building events.
• Recognition programs that celebrate achievements and milestones.
• A focus on mental health and well‑being, with resources and support available.

Compensation & Benefits – Rewarding Your Impact

Target Total Compensation: OTE of $110,000 to $140,000, split between a competitive base salary and a variable component tied to performance metrics.

Benefits include:

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid new‑parent leave.
• Unlimited PTO and a company shutdown from December 24 to January 1.
• Remote‑first work model with flexible hours.
• Professional development stipend.

Our Commitment to Diversity, Equity, and Inclusion

brighthush is dedicated to building a workforce that reflects the diverse communities we serve. We actively seek candidates from all backgrounds and encourage applicants who bring unique perspectives and experiences. Our inclusive hiring practices ensure that every voice is heard and valued.

How to Apply – Join the brighthush Journey

Ready to join a team that values innovation, impact, and people? Click the link below to submit your application and start your journey with brighthush.