Senior Customer Success Manager – Church Technology & Community Engagement Lead – Accelerating Adoption, Growth, and Impact for Faith Communities at brighthush

Welcome to brighthush – Where Faith Meets Innovation

brighthush is not just a software vendor; it is a movement that empowers churches, ministries, and faith‑based organizations to thrive in a digital age. Our platform blends data‑rich insights with pastoral wisdom, enabling congregations to nurture relationships, streamline operations, and deepen spiritual impact. Founded on the conviction that technology should amplify ministry, brighthush delivers purpose‑driven solutions that help faith communities grow, connect, and serve with clarity and purpose.

As a rapidly expanding part of the brighthush family, we are committed to fostering inclusive, collaborative environments where every team member can flourish and every church can thrive. Recognized as a top workplace in multiple U.S. cities, we celebrate diversity, employee well‑being, and a culture that values open communication and continuous feedback. Our remote‑first approach lets you work from any of the approved states—AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA—while enjoying the flexibility of a supportive, collaborative team.

Why This Opportunity Matters

The landscape of faith‑based technology is evolving at a breakneck pace. Churches are increasingly looking for partners who understand both the spiritual mission and the technical demands of modern ministry. As the first dedicated Senior Customer Success Manager at brighthush, you will shape the customer experience from the ground up—designing onboarding frameworks, building long‑term relationships, and translating strategic goals into scalable processes. Your work will directly influence how thousands of congregations engage with their members, manage growth, and measure impact.

In this role, you will be the bridge between our customers and our product teams, ensuring that every voice is heard and every challenge is addressed. You will become the trusted advisor for our church partners, helping them unlock the full potential of our platform and driving measurable outcomes for their ministries.

Role Overview

As Senior Customer Success Manager, you will own the entire lifecycle of our church clients—from initial contact through renewal—while championing a culture of continuous improvement and data‑driven decision making. You will collaborate closely with sales, product, engineering, and marketing to align customer needs with our roadmap, and you will lead the creation of best‑practice playbooks that scale across the organization.

Key Responsibilities

• End‑to‑End Onboarding Leadership – Own the full onboarding journey for new church clients, from securing access and coordinating technical setup to delivering training and ensuring a smooth transition to self‑service.
• Strategic Partnership with Leadership – Collaborate closely with the Head of Customer Experience, participating in sales calls, kickoff meetings, data‑practice discussions, strategy sessions, and training engagements to align customer needs with product vision.
• Independent Customer Engagement – Conduct monthly check‑ins, relationship management, and strategy refinement for an assigned portfolio of churches, ensuring satisfaction and adoption.
• Bridge Between Customers & Engineering – Translate customer requirements into actionable engineering tasks, follow up on deliverables, and reduce the frequency of direct engineer involvement in support calls.
• Process Documentation & Playbook Development – Create onboarding playbooks, support workflows, training best practices, and ministry‑specific strategies that enable the team to scale efficiently.
• Automation & Operational Backbone – Identify opportunities for automation or AI‑driven solutions, balancing human pastoral care with technology to maximize efficiency.
• In‑Person Training & Engagement – Travel periodically for on‑site training sessions and customer visits, building rapport and gathering real‑world insights.
• Data‑Driven Insight Generation – Leverage analytics to track adoption, engagement, and impact metrics, presenting findings to both customers and internal stakeholders.
• Customer Advocacy & Feedback Loop – Champion customer voices in product meetings, ensuring that new features and improvements reflect real‑world needs.

Essential Qualifications

• Deep understanding of church or ministry operations—either through staff experience or sustained involvement in a local congregation.
• Proven experience in a customer‑facing role within a SaaS or technology company, managing implementations and ongoing relationships with organizational clients.
• Strong written and verbal communication skills, with comfort leading meetings and producing clear, actionable documentation.
• Ability to manage multiple work‑streams independently, prioritizing tasks without constant supervision.
• Familiarity with church management systems such as Planning Center, Pushpay CCB, Rock, or Salesforce is a strong plus.
• Willingness to travel for customer trainings and team gatherings.
• Experience with data analytics tools (e.g., Excel, Google Sheets, Tableau) to track and report on key performance indicators.
• Demonstrated ability to translate complex technical concepts into simple, actionable guidance for non‑technical audiences.

Preferred Attributes

• Servant‑hearted mindset—proactively identifying needs and stepping in to support the team.
• Curiosity and a passion for learning—investing time to understand customer motivations and how to serve them better.
• Strategic thinker with a knack for building systems—bringing order to chaos and translating strategy into actionable processes.
• Problem‑solving mindset—tackling complex challenges and driving solutions with a strong work ethic.
• Adaptability and resilience—thriving in a fast‑paced, early‑stage environment where playbooks are written in real time.
• Technical aptitude—comfortable discussing CHMS integrations and evolving strategy alongside customers, even without coding experience.
• Experience with customer success metrics such as NPS, CSAT, churn, and renewal rates.
• Background in community building or pastoral care is highly valued.

Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer first and anticipating their needs.
• Project Management – Managing timelines, deliverables, and cross‑functional teams with precision.
• Communication & Presentation – Articulating complex ideas clearly to both technical and non‑technical audiences.
• Analytical Thinking – Using data to uncover trends, diagnose issues, and recommend improvements.
• Collaboration & Influence – Working effectively with product, engineering, sales, and marketing to drive customer success.
• Adaptability & Resilience – Thriving in a dynamic, fast‑moving environment.
• Empathy & Active Listening – Understanding the unique challenges of faith‑based organizations.

Career Growth & Learning Opportunities

At brighthush, you will work directly with founders and senior leaders, gaining unparalleled exposure to product strategy, customer advocacy, and organizational growth. Your contributions will shape the customer success function from its inception, positioning you as a key thought partner in a high‑impact role.

We invest in continuous learning through mentorship, industry conferences, and internal knowledge‑sharing sessions. Whether you’re attending a church technology summit, participating in a leadership workshop, or exploring new certifications, you’ll have the resources and support to stay at the forefront of church technology trends.

As the customer success organization matures, you will have the opportunity to mentor new hires, lead cross‑functional initiatives, and potentially transition into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Work Environment & Culture

brighthush is recognized as a top workplace in multiple U.S. cities, celebrated for its inclusive culture, commitment to diversity, and dedication to employee well‑being. Our remote‑first approach allows you to work from any of the approved states—AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA—while enjoying the flexibility of a supportive, collaborative team.

We believe that a healthy work‑life balance fuels creativity and productivity. Our culture encourages open communication, continuous feedback, and a shared sense of purpose. Whether you’re collaborating in a virtual stand‑up or celebrating a milestone in a virtual happy hour, you’ll feel connected to a community that values your contributions and supports your growth.

Compensation & Benefits

• Competitive Salary – $67,500 to $76,000, adjusted for location and experience.
• Health & Wellness – 100% employer‑paid premiums for Medical HDHP, Dental, and Vision plans; 70% employer‑paid premiums for Medical PPO for employees and full coverage for dependents.
• Retirement – 401(k) match to support your long‑term financial goals.
• Paid Time Off – 15 days PTO to start, increasing with tenure; 2 paid volunteer days; 12 paid company holidays; paid parental and adoption leave.
• Remote Work – Flexible work arrangements with a focus on results and collaboration.
• Professional Development – Reimbursement for relevant certifications, conferences, and training programs.
• Wellness Programs – Access to mental health resources, virtual fitness classes, and wellness stipends.

Success Milestones

• First 30 Days – Shadow customer engagements, take ownership of onboarding administration, and document observations.
• First 90 Days – Lead onboarding end‑to‑end for new churches, become the primary contact for an initial portfolio, and establish a call‑review habit.
• First 6 Months – Own ongoing relationships for ~50 churches, codify playbooks, and set the stage for future hires.
• First 12 Months – Drive adoption metrics, reduce churn, and contribute to product roadmap through customer insights.

How to Apply

If you are passionate about empowering churches through technology, thrive in a fast‑paced environment, and want to shape the future of customer success at brighthush, we encourage you to apply today. Join us in building a platform that transforms how faith communities connect, grow, and serve.