Senior Customer Success Manager – Commercial Nordics – Driving Enterprise Growth, Retention, and Strategic Partnerships in Cybersecurity for brighthush – Championing Global Account Strategy, Customer Advocacy, and Cross‑Functional Collaboration

About brighthush and the Cybersecurity Landscape

brighthush is a trailblazer in the cybersecurity arena, redefining how enterprises protect their most valuable assets. Our next‑generation CyberSOC platform fuses advanced analytics, real‑time threat intelligence, and seasoned human expertise to deliver a proactive, data‑driven security service that keeps pace with an ever‑evolving threat landscape. With a global footprint and a reputation for relentless innovation, brighthush is the trusted partner for organizations that demand a security solution that is both intelligent and intuitive.

In an era where cyber threats are increasingly sophisticated, persistent, and costly, the demand for comprehensive, real‑time security solutions has never been higher. brighthush is at the forefront of this transformation, empowering customers to detect anomalies, respond swiftly, and make informed, strategic decisions that protect their core business objectives.

Why Join brighthush?

At brighthush, you will be part of a dynamic, fast‑moving organization that values innovation, collaboration, and customer success. We foster a culture of continuous learning, empower our teams to take ownership, and celebrate achievements that make a real difference. If you thrive in an environment where you can shape strategy, influence outcomes, and accelerate your career, brighthush is the place for you.

Our mission is simple: protect the world’s most critical assets by delivering security that is both proactive and intelligent. By joining brighthush, you become part of a movement that is redefining the future of cybersecurity and creating lasting value for our customers.

Position Overview

As a Senior Customer Success Manager – Commercial Nordics, you will serve as the primary advocate for our corporate customers across the Nordic region. You will partner closely with sales, product, and support teams to ensure our customers achieve their security objectives, renew their contracts, and expand their engagement with brighthush’s suite of services. Your role blends strategic account management, consultative selling, and operational excellence to deliver measurable value to our clients.

Your Day‑to‑Day Impact

Every day, you will:

• Build and nurture relationships with C‑suite executives, security leads, and IT decision makers.
• Own a portfolio of high‑value corporate accounts, ensuring they realize maximum ROI from our CyberSOC platform.
• Drive renewal and upsell opportunities by articulating future value and negotiating contract terms that align with customer goals.
• Act as the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Lead quarterly business reviews that assess performance, highlight successes, and outline next‑step plans.
• Leverage deep knowledge of our platform and industry trends to recommend tailored solutions that address evolving threat landscapes.
• Develop and execute risk mitigation plans for at‑risk accounts, using data analytics to forecast churn and proactively engage customers.
• Design and implement automated workflows that streamline ticket resolution, escalation, and reporting.
• Collaborate with cross‑functional teams to align on strategy, share insights, and deliver a seamless customer experience.
• Use brighthush, spreadsheets, and analytics tools to track key metrics, generate insights, and inform strategic actions.
• Maintain a flexible schedule that includes occasional travel (≤10% of the time) to meet customers, attend industry events, and support regional initiatives.

Key Responsibilities in Detail

• Develop and execute a comprehensive account strategy that aligns with each customer’s business objectives and risk appetite.
• Serve as the single point of escalation for all customer issues, ensuring timely resolution and customer satisfaction.
• Collaborate with product and engineering teams to provide customer‑centric feedback that drives product roadmap decisions.
• Identify and quantify upsell and cross‑sell opportunities, creating tailored proposals that demonstrate clear ROI.
• Conduct regular health checks, risk assessments, and threat landscape briefings to keep customers informed and engaged.
• Champion the adoption of new features and services, ensuring customers fully leverage the capabilities of the brighthush platform.
• Track and report on key performance indicators (KPIs) such as NPS, churn rate, renewal rate, and expansion revenue.
• Participate in industry events, webinars, and conferences to represent brighthush and stay abreast of market trends.
• Mentor junior customer success team members, sharing best practices and fostering a culture of excellence.
• Maintain accurate forecasting and pipeline management, providing visibility into future revenue streams.

Essential Qualifications & Experience

• Minimum 5 years of proven success in a technology sales or customer success role, preferably within the cybersecurity or SaaS industry.
• Strong track record of meeting or exceeding renewal and expansion targets.
• Experience managing enterprise accounts and navigating complex sales cycles.
• Excellent communication skills in both English and at least one Nordic language (Swedish, Norwegian, Danish, or Finnish).
• Proficiency with brighthush, Excel, and other data‑analysis tools.
• Demonstrated ability to think strategically, solve problems creatively, and influence stakeholders at all levels.
• High level of professionalism, integrity, and a passion for delivering exceptional customer experiences.

Preferred Qualifications & Credentials

• Field sales experience or a background in account management for security‑focused solutions.
• Knowledge of Nordic market dynamics, regulatory requirements, and industry best practices.
• Experience with automated customer success platforms (e.g., brighthush).
• Certifications such as CISSP, CISM, or similar cybersecurity credentials.
• Previous experience in a high‑growth, fast‑paced startup environment.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align customer strategies with brighthush’s roadmap.
• Relationship Building: Proven skill in establishing trust, fostering collaboration, and maintaining long‑term partnerships.
• Analytical Acumen: Strong data literacy, with the capacity to interpret metrics and translate them into actionable insights.
• Negotiation & Influence: Comfortable negotiating contracts, managing objections, and driving consensus.
• Adaptability: Thrives in a rapidly changing environment, quickly adjusting priorities and strategies.
• Customer‑Centric Mindset: Deep commitment to delivering value, ensuring satisfaction, and exceeding expectations.
• Project Management: Ability to coordinate cross‑functional initiatives and deliver results on time and within scope.
• Communication: Exceptional written and verbal communication skills, capable of tailoring messages to diverse audiences.

Career Path & Growth Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest cybersecurity trends, product updates, and sales techniques.
• Opportunities to lead cross‑functional initiatives and influence product direction.
• Clear career pathways to senior leadership roles within Customer Success, Sales, or Product Management.
• Participation in industry conferences, workshops, and thought‑leadership forums.
• Access to a professional development budget for certifications, courses, and conferences.

Work Environment & Culture at brighthush

brighthush offers a collaborative, inclusive, and high‑energy work environment. Our culture is built on:

• Innovation: Encouraging experimentation and rewarding creative solutions.
• Transparency: Open communication across all levels, ensuring everyone is aligned with our mission.
• Work‑Life Balance: Flexible working arrangements, remote options, and a focus on employee well‑being.
• Community: Regular team events, volunteer initiatives, and a commitment to social responsibility.
• Diversity & Inclusion: A diverse workforce that brings varied perspectives and drives better outcomes.
• Recognition: Celebrating milestones, achievements, and contributions that drive our success.

Compensation, Benefits & Perks

While the base salary for this role ranges from £28,200 to £63,000 annually, the total compensation package is designed to reward performance and commitment. In addition to competitive base pay, you will receive:

• Variable incentive compensation tied to renewal and expansion metrics.
• Equity grants that align your success with the company’s growth.
• Comprehensive benefits, including health insurance, pension contributions, and wellness programs.
• Professional development budget for certifications, courses, and conferences.
• Generous paid time off, parental leave, and flexible working arrangements.
• Access to a modern, fully equipped remote or hybrid workspace.
• Employee assistance programs and mental health support.

Security & Compliance Expectations

All team members are required to adhere to brighthush’s Information Security policies, standards, and controls. Successful candidates will undergo a criminal background check and employment verification as part of the hiring process.

How to Apply

Ready to take the next step in your career and join a team that is redefining cybersecurity? Click the link below to submit your application and become part of brighthush’s mission to protect the world’s most critical assets.