Senior Customer Success Manager – Cyber Defense & AI‑Driven Threat Intelligence – North America Private‑Sector Accounts (Strategic Growth & Executive Engagement)

About brighthush

At brighthush, we are redefining how organizations protect themselves from emerging risks, events, and threats. Our AI‑powered intelligence platform delivers the earliest signals of critical incidents before they unfold, enabling clients to act decisively and keep people safe. Trusted by two‑thirds of the Fortune 50 and half of the Fortune 100, brighthush analyzes billions of public data inputs—text, image, video, audio, and sensor data—in over 150 languages. We are a mission‑driven team of builders, creators, and visionaries who use technology for the greater good, empowering our customers to stay one step ahead in an increasingly complex world where every second counts.

Why brighthush?

Founded in 2009, brighthush pioneered the world’s first real‑time event detection platform long before the recent Gen‑AI boom. Our passion for AI innovation is reflected in three groundbreaking capabilities:

• ReGenAI – A new form of generative AI that automatically regenerates real‑time Live Event Briefs as events unfold.
• Agentic AI – Our Intel Agents autonomously generate critical context for clients on real‑time events, threats, and risks, giving them the clearest, most accurate view of what’s happening on the ground.
• Multimodal AI – Detects events from a wide array of data types—images, video, sensor data, audio, and text in over 150 languages—ensuring no signal is missed.

We are committed to creating a workplace where every employee can thrive. brighthush offers flexible work arrangements, global offices, generous PTO and sick leave, professional development funds, and a robust employee resource group network. We celebrate diversity, champion equity, and stand against discrimination in all its forms. Our culture is built on empathy, collaboration, and a shared belief that technology can drive positive change.

Position Overview

As a Senior Customer Success Manager – Cyber at brighthush, you will own adoption, renewal, and growth across a portfolio of North American private‑sector accounts. You will build trusted relationships with security teams and stakeholders, driving successful outcomes with our Cyber Defense offering. Your passion for technology, cybersecurity, national security, and customer success will help transform how our customers adopt and use our products.

Key Responsibilities

• Account Ownership – Own commercial and customer outcomes for a portfolio of strategic private‑sector accounts, ensuring product adoption, renewal, expansion, and high customer satisfaction.
• Strategic Planning – Build and execute multi‑year account strategies that align brighthush’s Cyber Defense offering and Pulse with each customer’s enterprise‑level security objectives. Forecast renewals and identify upsell and cross‑sell opportunities.
• Program Design – Design and scale programs and playbooks that integrate the brighthush Cyber portfolio into customer workflows. Shape the wider customer success approach and mentor Customer Success Associates.
• Executive Relationships – Build and maintain executive‑level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check‑ins.
• Trusted Advisor – Act as a Cyber platform expert, ensuring engagements support customer goals and deliver outcomes beyond basic platform features and functionality.
• Data‑Driven Insight – Use data‑driven metrics to anticipate risks and opportunities affecting retention and growth. Turn customer feedback into clear recommendations for Cyber Defense product development.

Essential Qualifications

• 3+ years of enterprise software or SaaS customer success/account management experience, managing a portfolio of accounts.
• Proven track record supporting renewals and identifying expansion opportunities across a portfolio of accounts.
• Knowledge and/or experience with publicly available information, cybersecurity, and the real‑time alerting needs of private‑sector organizations.
• Outstanding ability to communicate complex concepts, orally and in writing, to technical and non‑technical audiences, including presenting to senior stakeholders and decision makers.
• Strong collaborator who works effectively with cross‑functional teams—Sales, Product, Engineering—with a high level of accountability and the ability to execute independently on competing priorities and deadlines.
• Bachelor’s degree or equivalent relevant experience in a related field.

Preferred Qualifications

• Experience in the cybersecurity or threat intelligence industry.
• Familiarity with AI‑driven threat detection platforms.
• Experience managing relationships with CISOs, security leaders, or other senior executives in large enterprises.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) to derive actionable insights from customer metrics.
• Knowledge of compliance frameworks (e.g., NIST, ISO 27001, GDPR) and how they impact security operations.

Skills & Competencies

• Strategic Thinking – Ability to develop long‑term account plans that align with business objectives.
• Customer Advocacy – Champion the voice of the customer within brighthush, translating feedback into product enhancements.
• Analytical Acumen – Leverage data to identify trends, forecast renewal risks, and uncover upsell opportunities.
• Communication Excellence – Articulate complex technical concepts to diverse audiences with clarity and impact.
• Collaboration & Influence – Work cross‑functionally to drive customer success initiatives and influence product roadmap decisions.
• Adaptability – Thrive in a fast‑paced, evolving environment, managing multiple priorities with agility.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, leading a global team and shaping the company’s customer experience strategy.
• Gain exposure to cutting‑edge AI research and product development, working closely with our AI and engineering teams.
• Participate in leadership development programs, mentorship, and cross‑functional projects that broaden your skill set.
• Attend industry conferences, webinars, and training sessions to stay ahead of cybersecurity trends and AI innovations.
• Contribute to brighthush’s thought leadership by publishing whitepapers, speaking at events, and engaging with the security community.

Work Environment & Culture

Our culture is built on the following pillars:

• Empathy & Inclusion – We celebrate diverse perspectives and foster an environment where every voice is heard.
• Collaboration & Transparency – Open communication across teams ensures we all move forward together.
• Innovation & Impact – Your ideas can shape the future of AI‑driven threat intelligence and protect millions worldwide.
• Work‑Life Balance – Flexible work arrangements, generous PTO, and a supportive team help you thrive both professionally and personally.

Compensation & Benefits

The annual on‑target earnings (OTE) for this position range from $94,588 to $139,412, comprising a competitive base salary and an annual commission target. You will also be eligible to receive brighthush equity. Actual OTE will be based on geographic location, applicant skills, and prior relevant experience.

In addition to the base salary and commission, brighthush offers:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off (PTO) and sick leave.
• Professional development stipend and tuition reimbursement.
• Employee resource groups and community outreach programs.
• Flexible work arrangements and remote‑friendly policies.

How to Apply

Ready to join a mission‑driven team that is changing the face of cybersecurity? Submit your application through our careers portal and let’s explore how you can help brighthush empower organizations worldwide to stay one step ahead.

Apply Now –