Senior Customer Success Manager – Cybersecurity & Third‑Party Risk Intelligence – Driving Client Growth, Retention, and Value Creation at brighthush

About brighthush

brighthush is the global leader in third‑party cyber risk intelligence, trusted by more than 3,000 organizations worldwide. We empower security and business leaders with a continuous, outside‑in view of their entire vendor ecosystem, translating complex cyber, financial, and compliance signals into clear, actionable risk intelligence. Our platform goes beyond open‑standards‑based cyber ratings, enabling companies to make smarter risk decisions, strengthen business resilience, and scale their third‑party cyber risk management programs in an increasingly complex digital environment. Our work has earned consistent recognition from customers and industry analysts alike.

Why brighthush?

At brighthush, we’re a fast‑moving, high‑impact team tackling one of the most critical challenges in cybersecurity today. If you’re looking to do meaningful work alongside sharp, collaborative people—and grow your career in a space that matters—then you’re in the right place. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our clients. We celebrate successes, learn from setbacks, and constantly iterate to stay ahead of evolving threats.

The Opportunity

brighthush is seeking a dynamic Customer Success professional to manage accounts by allocating appropriate time to high‑priority goals, requirements, and expansion opportunities. You will develop and maintain relationships at all levels, including executive‑level relationships through opportunity planning, executive involvement, and value selling. The ideal candidate will have a keen understanding of customers’ needs and challenges and will help design solutions with lasting, meaningful business impact. A comprehensive understanding of the cybersecurity and third‑party risk industries is a plus.

Within the Customer Success department, the Customer Success Manager will report directly to the Director of Customer Success.

What You’ll Own

• Build strong relationships with economic buyers, business champions, and technical champions across client organizations.
• Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty and satisfaction.
• Onboard new customers by guiding them through product adoption, best practices, and integration with their existing workflows.
• Provide follow‑up training to existing and new customers, ensuring they derive maximum value from our platform.
• Leverage CRM tools (e.g., Salesforce) to track interactions, forecast renewals, and identify upsell opportunities.
• Utilize Customer Success tools (e.g., Gainsight, Vitally) to monitor health scores, usage metrics, and churn risk.
• Identify and qualify expansion opportunities that elevate relationships and drive revenue growth.
• Collaborate with internal teams (Product, Engineering, Support, Sales) to resolve technical issues and influence product roadmap based on customer feedback.
• Develop a comprehensive understanding of customer health through regular dialogue and monitoring of adoption metrics.
• Analyze platform usage data and devise strategies that leverage our software to increase engagement and ROI.
• Stay current on relevant industry trends, internal product developments, pricing, and market dynamics.

What You Bring

Essential Qualifications

• 3–5 years of experience in customer success, account management, or related roles within SaaS environments.
• Proven track record of achieving customer satisfaction by meeting commitments, resolving issues, and exceeding expectations.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Vitally).
• Strong communication and presentation skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.
• Excellent written and oral communication skills, including the ability to create compelling proposals, executive summaries, and training materials.
• Detail‑oriented, able to task‑switch, meet deadlines, and operate with minimal supervision.
• Proficiency with MS Office and data analysis tools.

Preferred Qualifications

• Experience in the cybersecurity or third‑party risk space, with a deep understanding of cyber threat intelligence and vendor risk management.
• Technical aptitude that enables you to troubleshoot platform issues and translate technical feedback into actionable product improvements.
• Experience working with executive‑level stakeholders and driving strategic initiatives.
• Background in data‑driven decision making, using analytics to inform customer success strategies.
• Knowledge of compliance frameworks (e.g., SOC 2, ISO 27001, NIST) and how they intersect with vendor risk.

Skills & Competencies for Success

• Customer‑centric mindset – always putting the client’s needs first and anticipating future challenges.
• Strategic thinking – aligning customer goals with brighthush’s value proposition to create win‑win outcomes.
• Relationship building – establishing trust with stakeholders at all levels, from C‑suite to technical teams.
• Analytical prowess – interpreting usage data, health scores, and market trends to inform proactive actions.
• Collaboration & influence – working cross‑functionally with Product, Engineering, Sales, and Support to deliver seamless customer experiences.
• Adaptability – thriving in a fast‑paced, evolving environment where priorities shift quickly.
• Project management – coordinating onboarding, training, and expansion initiatives with clear timelines and deliverables.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders in Customer Success, Product, and Sales.
• Regular training on the latest cybersecurity trends, threat intelligence, and vendor risk frameworks.
• Opportunities to lead cross‑functional projects that shape product roadmap and customer experience.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or product management.
• Participation in industry conferences, webinars, and thought‑leadership initiatives.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep the entire organization aligned.
• Monthly hackathons and innovation sprints that encourage creative problem‑solving.
• Open communication channels where ideas are welcomed and feedback is constructive.
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds.
• Flexible work hours and generous paid time off to maintain work‑life balance.

Compensation & Benefits

The base pay range for this role is $90,000–$110,000 annually. Compensation at brighthush is more than just base pay – we offer a total rewards program that includes performance‑based bonuses, equity, flexible healthcare options, paid time off, and retirement savings programs. The annual base salary range represents a nationwide market range and reflects a broad spectrum of salaries for this role across the United States. Actual compensation will depend on factors such as qualifications, skills, experience, and the scope, complexity, and location of the role.

Ready to Join brighthush?

If you’re passionate about helping organizations protect their most valuable assets, thrive in a fast‑paced environment, and want to be part of a team that’s redefining third‑party risk intelligence, we want to hear from you. Apply today and become a key driver of success for our clients and for brighthush’s continued growth.