Senior Customer Success Manager – DACH Region (German & English) – Driving Strategic Account Growth, Revenue Expansion, and Customer Advocacy for brighthush, Global SaaS Supply‑Chain Digital Transformation Leader

About brighthush – Pioneering Digital Supply‑Chain Connectivity

brighthush is the world’s most trusted SaaS platform for transforming paper‑heavy supply‑chain processes into secure, real‑time digital workflows. By seamlessly integrating electronic data interchange (EDI), Web‑EDI, and e‑invoicing into a single, intuitive interface, we empower businesses of all sizes to reduce costs, accelerate order cycles, and stay compliant with ever‑evolving regulations. Our customer base spans Fortune 500 enterprises, mid‑market leaders, and ambitious startups, all of whom rely on brighthush to streamline operations, unlock new revenue streams, and drive digital transformation.

Founded on the belief that Connections That Work are the cornerstone of lasting success, brighthush has evolved from a niche service provider into a global SaaS powerhouse. We are proud to be part of a larger ecosystem that includes leading indirect tax solutions, and we are listed on brighthush, reflecting our commitment to transparency, innovation, and shareholder value.

Our culture is built on diversity, inclusion, and a relentless focus on customer outcomes. We actively recruit talent from all walks of life, fostering an environment where every voice is heard and every idea can thrive. Our team is a vibrant mix of technologists, strategists, and customer‑centric professionals who share a passion for solving complex business challenges.

Why This Role Matters

As a Senior Customer Success Manager for the DACH region, you will be the linchpin that turns satisfied clients into long‑term partners. Your strategic insight, account‑management expertise, and relentless focus on value creation will directly influence revenue growth, customer retention, and brand advocacy. You will collaborate closely with Account Management, Product, and Marketing teams to ensure that our clients not only adopt brighthush’s solutions but also unlock their full potential.

Key Responsibilities

• Strategic Account Development – Own a portfolio of high‑value DACH customers, mapping their business objectives to brighthush’s product roadmap and identifying opportunities for expansion.
• Customer Advocacy & Value Realization – Conduct quarterly business reviews, quantify ROI, and champion customer success stories internally and externally.
• Upsell & Cross‑Sell Execution – Partner with the sales team to identify and close upsell and cross‑sell opportunities, driving incremental revenue while maintaining customer satisfaction.
• Issue Escalation & Resolution – Serve as the first line of defense for complex customer escalations, coordinating cross‑functional resources to deliver timely, effective solutions.
• Campaign & Program Management – Collaborate with Marketing to design and execute targeted campaigns that nurture existing accounts and accelerate adoption of new features.
• Feedback Loop & Product Insight – Capture customer feedback, translate it into actionable insights, and work with Product Management to influence future enhancements.
• Relationship Building – Cultivate deep, trust‑based relationships with key stakeholders, including C‑suite executives, procurement leads, and IT decision makers.

Essential Qualifications

• Minimum 3–5 years of B2B SaaS customer success or account management experience, preferably in the EDI, e‑invoicing, or ERP space.
• Proven track record of managing a portfolio of existing customers and driving upsell/cross‑sell revenue.
• Native‑level German (C2) and fluent English, with excellent written and verbal communication skills.
• Strong analytical mindset: ability to interpret usage data, financial metrics, and market trends to inform strategy.
• Exceptional stakeholder management: adept at influencing without authority and aligning cross‑functional teams.
• Experience navigating complex customer escalations and turning friction into win‑win outcomes.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Background in selling EDI, e‑invoicing, or ERP solutions to mid‑market and enterprise customers.
• Experience working with European regulatory frameworks (e.g., GDPR, e‑Invoice Directive).
• Knowledge of supply‑chain finance and digital transformation trends.
• Prior exposure to a remote‑first culture with distributed teams across multiple time zones.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless drive to deliver measurable value.
• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and align customer goals with brighthush’s vision.
• Data‑Driven Decision Making – Proficiency in using analytics tools (e.g., Salesforce, HubSpot, Tableau) to track KPIs and inform action plans.
• Communication & Storytelling – Skilled at crafting compelling narratives that resonate with both technical and non‑technical audiences.
• Collaboration & Influence – Comfortable working cross‑functionally, building consensus, and driving initiatives to completion.
• Adaptability & Resilience – Thrive in a dynamic environment, pivoting quickly when priorities shift.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Annual personal development budget for conferences, certifications, and coaching.
• Mentorship programs pairing you with senior leaders across the organization.
• Clear career pathways: from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Regular internal knowledge‑sharing sessions and hackathons to keep you at the cutting edge of technology and customer success best practices.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and work‑life balance. You will be based in one of our designated European hubs—Vienna, Munich, Budapest, Milan, Lisbon, Valencia, or London—but you’ll have the freedom to work from anywhere within the EU for up to 90 days per year. Our culture is built on:

• Flexibility – Flexible working hours that fit your personal and professional commitments.
• Collaboration – Regular virtual town halls, team stand‑ups, and cross‑functional workshops.
• Well‑being – Comprehensive mental health resources, employee assistance programs, and wellness stipends.
• Community – Quarterly virtual events, annual retreats, and spontaneous “workation” trips to foster camaraderie.
• Diversity & Inclusion – A commitment to creating an environment where every individual feels valued and empowered.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer retention, upsell revenue, and overall team goals.
• Equity options that allow you to share in the company’s long‑term success.
• Health insurance coverage, including dental and vision, for you and your dependents.
• Home‑office allowance to create a productive workspace.
• Annual travel stipend for workations and client visits.
• Additional country‑specific benefits such as pension plans, childcare support, or relocation assistance.

How to Apply

If you are passionate about building lasting customer relationships, driving revenue growth, and working in a culture that celebrates innovation and inclusion, we want to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush.

As part of our hiring process, we conduct standard background checks. For more information, please review our .

Ready to join a team that turns connections into lasting value? Click the link below to apply and take the first step toward an exciting career at brighthush.