Senior Customer Success Manager – Digital Learning & EdTech Solutions – Remote, California – Strategic Partner, Growth Champion, and Student Success Advocate

About brighthush

At brighthush, we believe that every student deserves a learning experience that sparks curiosity, fuels growth, and unlocks limitless potential. Our mission is to empower educators with cutting‑edge digital tools that transform classrooms into vibrant hubs of discovery. We’re a fast‑growing, innovation‑driven company that blends data‑driven insights with a passion for education to create solutions that make learning joyful, engaging, and accessible for all.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a culture that celebrates curiosity, collaboration, and continuous learning. We’re committed to:

• Career Growth: Structured mentorship, leadership training, and a clear promotion path.
• Flexibility: Remote‑first work model with optional hybrid options in our U.S. hubs.
• Impact: Your work directly shapes how teachers and students interact with technology every day.
• Community: Inclusive, supportive teams that value diverse perspectives.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our educational partners. You will own the end‑to‑end customer journey—from onboarding through renewal—ensuring that schools and districts achieve measurable success with our digital learning platform. Your strategic insight, data‑driven approach, and collaborative spirit will help us deepen relationships, drive adoption, and unlock new growth opportunities.

Key Responsibilities

• Customer Relationship Ownership: Serve as the trusted point of contact for key stakeholders, including district leaders, principals, and classroom teachers.
• Strategic Account Planning: Develop and execute account plans that align with each customer’s educational goals, ensuring high satisfaction and long‑term retention.
• Data‑Driven Success: Analyze engagement metrics, usage patterns, and learning outcomes to identify adoption gaps and recommend actionable improvements.
• Onboarding & Implementation: Lead the rollout of new features and platform updates, coordinating with product, engineering, and training teams.
• Advocacy & Thought Leadership: Present insights and best practices to senior district executives, positioning brighthush as a strategic partner.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support to create a seamless customer experience.
• Upsell & Expansion: Identify opportunities for additional product modules or services that add value to the customer’s ecosystem.
• Process Improvement: Contribute to the continuous refinement of customer success workflows, tools, and documentation.
• Travel & Presence: Attend up to 30% of scheduled in‑person meetings, conferences, and training sessions across the U.S. and internationally.

Essential Qualifications

• Bachelor’s degree in Education, Business, or a related field.
• Minimum of 4 years of customer success or account management experience in an education technology environment.
• Proven track record of building strategic relationships with senior educational leaders.
• Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI).
• Excellent communication and presentation skills, capable of translating complex data into actionable insights.
• Self‑motivated, high energy, and a passion for driving student success.
• Comfortable working in a fast‑paced, growth‑oriented organization.
• Valid driver’s license and clean driving record for travel requirements.

Preferred Qualifications

• Experience with K‑12 district implementations and understanding of district budgeting cycles.
• Knowledge of learning analytics, curriculum alignment, and instructional design.
• Prior experience leading cross‑functional teams or projects.
• Certification in Customer Success Management (CSM) or related credentials.
• Fluency in a second language used by a significant portion of our customer base.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Deep empathy for educators and students.
• Data Literacy: Comfortable turning numbers into narratives.
• Influence & Negotiation: Persuasive communication with stakeholders at all levels.
• Project Management: Skilled at coordinating multiple initiatives simultaneously.
• Adaptability: Thrives in a dynamic, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Annual learning stipend for courses, certifications, and conferences.
• Internal knowledge‑sharing sessions and cross‑departmental projects.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the U.S., provided you reside in California. We also offer optional hybrid work in our U.S. offices located in Tempe, AZ; Austin, TX; Petaluma, CA; Rock Rapids, IA; Grand Rapids, MI; and Bloomington, MN. You’ll join a team that values:

• Open communication and transparency.
• Continuous feedback and recognition.
• Work‑life balance and mental well‑being.
• Innovation and experimentation.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $64,678 – $72,000 per year, commensurate with experience.
• Performance Incentives: Annual bonus potential based on individual and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision plans with zero employee premiums.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO, 16 paid holidays (including 2 floating holidays), and a winter shutdown.
• Family & Maternity Benefits: Paid maternity, paternity, and bonding leave.
• Professional Development: Tuition reimbursement and access to learning platforms.
• Wellness Resources: On‑demand mental health support and wellness stipends.
• Volunteer Time Off: Paid time to give back to your community.
• Other Perks: Flexible work arrangements, remote work stipend, and employee discounts.

Diversity, Equity, Inclusion & Belonging

At brighthush, we are committed to fostering a diverse and inclusive workplace where every voice is heard and valued. Our DEI initiatives include:

• Annual DEI conference and employee resource groups.
• Inclusive hiring practices and bias‑free interview processes.
• Ongoing training on cultural competency and unconscious bias.
• Transparent reporting on diversity metrics.

How to Apply

Ready to make a real difference in education? Submit your application through our careers portal or click the link below to join the brighthush team. We look forward to exploring how your expertise can help us shape the future of learning.