Senior Customer Success Manager – Driving Adoption, Retention, and Growth for Innovative SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing healthcare technology company that empowers hospitals, clinics, and health systems to deliver world‑class patient care through data‑driven insights and seamless digital workflows. Our flagship platform unifies patient engagement, clinical decision support, and operational analytics into one intuitive ecosystem, enabling providers to focus on what matters most: improving patient outcomes.

Founded on the belief that technology should amplify human expertise, brighthush has grown from a small startup to a leading SaaS provider with a global footprint. We are committed to fostering a culture of innovation, collaboration, and continuous learning. Our teams thrive on curiosity, resilience, and a shared passion for transforming the healthcare landscape.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is redefining how healthcare organizations interact with technology. We offer:

• Competitive base salary plus performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Unlimited paid time off and flexible work arrangements
• Generous 401(k) matching and financial wellness resources
• Professional development stipend and access to industry conferences
• Inclusive, collaborative, and high‑energy work environment

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead the strategic growth and satisfaction of our enterprise customer base. In this role, you will partner with C‑suite executives, product teams, and technical specialists to ensure our clients achieve measurable outcomes, maximize platform adoption, and realize the full value of their investment in brighthush’s solutions.

Key Responsibilities

• Own the end‑to‑end customer journey for a portfolio of high‑value accounts, ensuring seamless onboarding, adoption, and expansion.
• Develop and execute account plans that align with each client’s business objectives, KPIs, and success metrics.
• Act as the primary advocate for customers within brighthush, translating their needs into product enhancements and service improvements.
• Build and nurture relationships with key stakeholders across finance, operations, clinical, and IT functions, fostering trust and collaboration.
• Leverage data analytics to monitor usage patterns, identify adoption gaps, and recommend targeted interventions.
• Collaborate with Sales and Marketing to identify upsell and cross‑sell opportunities, contributing to revenue growth.
• Lead quarterly business reviews (QBRs) and executive briefings, presenting insights, progress, and future roadmaps.
• Mentor and coach junior Customer Success team members, sharing best practices and fostering a culture of continuous improvement.
• Stay abreast of industry trends, regulatory changes, and competitive landscape to provide strategic guidance to clients.

Essential Qualifications

• 3–5 years of progressive experience in Customer Success, Account Management, or a comparable customer‑facing role within a SaaS or technology company.
• Proven track record of driving measurable customer outcomes, such as increased adoption rates, reduced churn, and expanded revenue.
• Strong relationship‑building skills with the ability to influence and negotiate at all organizational levels.
• Data‑driven mindset: comfortable working with CRM systems, analytics dashboards, and reporting tools to derive actionable insights.
• Excellent written and verbal communication skills, capable of translating complex technical concepts into clear business value.
• Experience navigating complex, multi‑stakeholder environments and managing competing priorities.
• Self‑motivated, proactive, and resilient in a fast‑paced, evolving industry.

Preferred Qualifications

• Background in healthcare technology or a related domain, with an understanding of clinical workflows and regulatory requirements.
• Experience with enterprise‑scale implementations and large, multi‑site organizations.
• Proficiency in advanced CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Knowledge of data privacy standards such as HIPAA, GDPR, and other relevant compliance frameworks.
• Demonstrated ability to lead cross‑functional initiatives and drive change management.
• Advanced analytical skills, including proficiency in Excel, SQL, or business intelligence tools.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer Advocacy – Passion for championing the customer’s voice and ensuring their success is at the core of every decision.
• Project Management – Strong organizational skills to manage multiple accounts, timelines, and deliverables simultaneously.
• Collaboration – Comfortable working with cross‑functional teams, including Sales, Product, Engineering, and Support.
• Problem Solving – Creative and analytical mindset to troubleshoot issues and propose innovative solutions.
• Adaptability – Thrive in a dynamic environment, quickly learning new tools, processes, and industry developments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to a curated library of courses, certifications, and industry webinars.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional rotation opportunities to broaden your skill set and business perspective.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and accessible leadership.
• Collaboration – Virtual team‑building events, hackathons, and cross‑departmental projects.
• Diversity & Inclusion – A commitment to creating a welcoming environment for all backgrounds.
• Innovation – Encouragement to experiment, fail fast, and iterate on ideas that drive customer value.
• Wellness – Virtual fitness classes, mental health resources, and a generous wellness stipend.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options for senior roles, fostering a sense of ownership and long‑term partnership.
• Health, dental, and vision insurance with employer contributions.
• Retirement plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development stipend and conference travel support.
• Employee referral bonuses and recognition programs.

Ready to Make an Impact?

If you are a strategic, data‑savvy, and customer‑centric leader who thrives in a fast‑moving SaaS environment, we invite you to join brighthush. Help us empower healthcare organizations worldwide to unlock the full potential of their data and deliver exceptional patient care.

Apply today and become part of a team that is not only shaping the future of healthcare technology but also redefining what it means to deliver outstanding customer success.