Senior Customer Success Manager – Driving Client Growth, Engagement, and Strategic Partnerships in Media & Marketing Services at brighthush

Introduction

Welcome to brighthush, the agency that redefines the way brands connect with audiences in the digital age. We blend creative storytelling, data‑driven insights, and cutting‑edge technology to deliver campaigns that not only capture attention but also drive measurable business outcomes. Our team thrives on curiosity, collaboration, and a relentless pursuit of excellence. If you are passionate about media, marketing, and creating unforgettable client experiences, you’ll find a home at brighthush where innovation meets impact.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the success of our clients is a direct reflection of the dedication and expertise of our people. As a Senior Customer Success Manager, you will be the catalyst that transforms strategic vision into tangible results. You’ll partner with a diverse roster of clients, from fast‑growing startups to established enterprises, and help them navigate the evolving media landscape. Our culture is built on transparency, continuous learning, and a commitment to work‑life balance, ensuring you can thrive both professionally and personally.

Key Responsibilities

• Client Relationship Stewardship: Build and nurture long‑term partnerships with a portfolio of clients across various industries, ensuring their objectives are met and exceeded.
• Strategic Account Management: Own the full client lifecycle—from onboarding to renewal—while identifying opportunities for upsell, cross‑sell, and expansion of service adoption.
• Project Leadership: Lead cross‑functional teams of marketers, designers, and technologists to deliver projects on time, within budget, and to the highest quality standards.
• Performance Analysis & Reporting: Translate campaign data into actionable insights, prepare detailed performance reports, and recommend optimization strategies that drive ROI.
• Problem Solving & Escalation Management: Anticipate potential roadblocks, propose creative solutions, and act as the primary point of escalation for complex client issues.
• Thought Leadership & Knowledge Sharing: Stay ahead of industry trends, share best practices with clients and internal teams, and contribute to brighthush’s thought‑leadership content.
• Client Advocacy & Feedback Loop: Champion client voices within brighthush, ensuring their feedback informs product development and service enhancements.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, account management, or client services within the media, marketing, or digital agency space.
• Proven track record of managing multi‑channel campaigns and delivering measurable results.
• Strong analytical mindset with the ability to interpret data and translate it into strategic recommendations.
• Excellent communication skills in both German and English, both written and verbal.
• Class B driver’s licence and willingness to travel to client sites as needed.
• Proficiency with CRM platforms (e.g., brighthush) and project management tools (e.g., brighthush).
• High emotional intelligence, resilience, and a collaborative spirit.

Preferred Qualifications

• Experience in a remote or hybrid work environment, managing distributed teams.
• Knowledge of emerging media technologies such as programmatic advertising, AI‑driven content creation, or blockchain‑based marketing.
• Background in data analytics or familiarity with tools like brighthush, brighthush, or brighthush.
• Previous exposure to B2B SaaS products and subscription‑based revenue models.
• Fluency in additional languages (e.g., French, Italian) is a plus.

Core Skills & Competencies

• Client‑Centric Mindset: Deep empathy for client needs and a proactive approach to service delivery.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Expertise in planning, execution, and risk mitigation.
• Data‑Driven Decision Making: Comfort with metrics, KPIs, and turning numbers into action.
• Communication & Storytelling: Craft compelling narratives for both internal stakeholders and external audiences.
• Adaptability & Agility: Thrive in a dynamic environment where priorities shift rapidly.
• Team Leadership: Inspire and guide cross‑functional teams toward shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Access to industry‑leading training programs, certifications, and conferences.
• Mentorship from senior leaders who are experts in media strategy, data science, and creative innovation.
• Clear career pathways: from Senior Customer Success Manager to Senior Manager, Director of Client Services, or even Head of Customer Experience.
• Opportunities to lead high‑impact projects, influence product roadmaps, and shape the agency’s service portfolio.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush champions a culture of transparency, creativity, and work‑life balance:

• Fully remote work model with optional co‑working spaces in major cities.
• Flexible hours that respect personal commitments while ensuring project milestones are met.
• Inclusive environment that celebrates diverse perspectives and encourages open dialogue.
• Regular virtual team events, hackathons, and wellness initiatives.
• Commitment to sustainability: digital‑first operations, carbon‑neutral travel policies, and community outreach programs.

Compensation & Benefits

While the exact package is tailored to experience and performance, you can expect:

• Competitive base salary ranging from EUR 31,200 to 249,600 per year, commensurate with seniority and impact.
• Performance‑based bonuses and revenue‑sharing opportunities.
• Comprehensive health insurance, including dental and vision coverage.
• Generous paid time off, parental leave, and flexible sick leave policies.
• Annual professional development stipend and access to industry conferences.
• Equity or profit‑sharing options for senior roles.
• Wellness benefits: gym memberships, mental health support, and mindfulness workshops.

How to Apply

Ready to elevate client success to new heights? Submit your application through our careers portal or click the link below. We’re excited to learn how your expertise can help brighthush continue to deliver exceptional value to our clients.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, we don’t just manage accounts; we build lasting partnerships that drive measurable growth. If you’re passionate about media, marketing, and delivering outstanding client experiences, we invite you to bring your talent, curiosity, and ambition to our dynamic team. Together, we’ll shape the future of digital engagement and create stories that resonate worldwide.