Senior Customer Success Manager – EMEA – Driving Adoption, Growth, and Customer Advocacy for brighthush’s Innovative Feature Flagging Platform

About brighthush and the Opportunity

At brighthush, we’re redefining how software teams deliver value to their customers. Our cutting‑edge feature flagging platform empowers developers to ship new functionality faster, experiment safely, and roll out changes with confidence. By giving teams granular control over feature visibility, we help businesses reduce risk, accelerate innovation, and create personalized experiences at scale.

We’re looking for a seasoned Senior Customer Success Manager to join our EMEA region. In this role, you’ll be the bridge between our customers and the brighthush product, ensuring they achieve measurable success and become passionate advocates for our platform. If you thrive in a fast‑moving, customer‑obsessed environment and have a blend of technical acumen, sales insight, and a genuine passion for helping teams succeed, we want to hear from you.

Key Responsibilities

• Customer Onboarding & Activation – Lead the end‑to‑end onboarding journey for new customers, from the sales handoff to full product activation. Build tailored success plans, coordinate cross‑functional resources, and ensure customers reach their first key milestone within the first 30 days.
• Risk Identification & Mitigation – Proactively monitor adoption metrics, usage patterns, and customer health scores. Own the risk mitigation strategy, collaborate with the account team, and steer customers toward success before churn or contraction becomes a concern.
• Technical Guidance & Enablement – Serve as the subject‑matter expert on the brighthush platform. Provide hands‑on guidance, best‑practice recommendations, and architectural advice to developers and DevOps teams.
• Prescriptive Upsell & Expansion – Maintain a pulse on customer goals and outcomes. Identify opportunities to expand usage, introduce new features, or upsell complementary services that unlock additional value.
• Trusted Advisor & Champion Builder – Become an extension of the customer’s team. Build deep relationships with key stakeholders, nurture internal champions, and secure executive sponsorship through data‑driven success stories.
• Renewal & Forecast Ownership – Own the renewal process, forecast quarterly and annual revenue, and collaborate with sales and deal desk to close renewal agreements on time while uncovering expansion opportunities.

Essential Qualifications

• 5+ years in a customer‑facing role (account management, customer success, or onboarding) with a proven track record of exceeding targets.
• Experience owning the renewal process and managing a retention quota in a commercial CS environment.
• Strong discovery and qualification skills; familiarity with sales methodologies such as MEDDIC, SPIN, or similar is a plus.
• Demonstrated project management expertise – ability to hold customers and cross‑functional teams accountable to timelines.
• Technical background with experience working closely with developers or DevOps professionals; knowledge of feature flagging, CI/CD pipelines, or cloud infrastructure is highly desirable.
• Comfort with both proactive and reactive customer success motions – from onboarding to crisis management.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable insights.
• Self‑motivated, organized, and able to thrive in a fast‑paced, dynamic environment.
• Strong sales acumen, negotiation skills, and a willingness to own and drive revenue numbers.
• Natural problem‑solver with critical thinking skills and the ability to elevate issues when necessary.

Preferred Qualifications & Skills

• Experience in the SaaS industry, particularly in feature management, DevOps, or cloud services.
• Background in data‑driven decision making – comfortable working with analytics dashboards and deriving insights from usage data.
• Knowledge of the European market, including regulatory considerations and local customer expectations.
• Fluency in multiple languages (English plus at least one other European language) is a strong advantage.
• Previous experience in a high‑growth startup environment where you had to scale processes and build customer success frameworks from scratch.

What You’ll Bring to brighthush

• Passion for learning and continuous improvement – you actively seek feedback, experiment with new approaches, and share insights with your team.
• Intellectual curiosity – you ask the right questions, dig into data, and uncover hidden opportunities for customers.
• Adaptability – you thrive when priorities shift, and you can pivot quickly without losing momentum.
• Team player mentality – you collaborate across product, engineering, sales, and marketing to deliver a seamless customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels our collective success. As a Senior Customer Success Manager, you’ll:

• Lead the design and execution of a scalable CS framework that will be replicated across regions.
• Mentor junior CS team members, sharing best practices and fostering a culture of growth.
• Participate in cross‑functional strategy sessions, influencing product roadmap and go‑to‑market initiatives.
• Access to continuous learning resources – including certifications in customer success, sales methodologies, and technical domains.
• Opportunity to transition into senior leadership roles such as Director of Customer Success or VP of Customer Experience.

Company Culture & Work Environment

brighthush is built on the principles of humility, openness, collaboration, respect, and kindness. We celebrate diversity and inclusion, ensuring every voice is heard and valued. Our remote‑first culture empowers you to work from anywhere in Europe while staying connected through regular virtual town halls, hackathons, and informal coffee chats.

We foster a growth mindset: you’ll be encouraged to experiment, fail fast, and iterate. Your ideas will shape the future of our platform and the way we serve our customers.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CS leaders in EMEA.
• Performance‑based bonus tied to customer retention, expansion, and overall revenue targets.
• Equity or stock‑option program to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible work hours and a generous paid time‑off policy, including personal days and mental‑health days.
• Annual professional development budget for conferences, courses, and certifications.
• Access to cutting‑edge tools and resources to support your day‑to‑day work.

Why Join brighthush?

We’re on a mission to empower developers worldwide to ship features faster, safer, and with greater impact. As a Senior Customer Success Manager, you’ll be at the heart of that mission, turning complex technical challenges into tangible business outcomes for our customers. You’ll work alongside a passionate, high‑energy team that values innovation, collaboration, and customer success above all else.

If you’re ready to take ownership of customer journeys, drive revenue growth, and shape the future of feature management, we’d love to hear from you.

How to Apply

Ready to make an impact? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how your expertise can help us continue to deliver world‑class customer success.