Senior Customer Success Manager – Energy Partnerships & Program Delivery Lead – Accelerating Sustainable Energy Adoption, Client Success, and Strategic Growth at brighthush

About brighthush and the Energy Innovation Landscape

brighthush is a trailblazing technology partner at the forefront of the clean‑energy revolution. By fusing advanced data analytics, AI‑driven insights, and scalable cloud platforms, we empower utilities, grid operators, renewable developers, and public‑sector entities to unlock new revenue streams, streamline operations, and elevate customer experiences. Our mission is simple yet powerful: to make clean energy accessible, reliable, and affordable for every community. In a world where climate change, regulatory shifts, and evolving consumer expectations are reshaping the energy sector, brighthush stands as a catalyst for measurable impact.

Why This Role Matters

The Senior Customer Success Manager – Energy Partnerships & Program Delivery Lead is a high‑visibility, cross‑functional role that sits at the intersection of strategy, operations, and client engagement. You will be the trusted advisor for our most strategic accounts, ensuring flawless delivery of energy‑focused programs, continuous monitoring of account health, and the identification and execution of growth opportunities. Your work will directly influence partner success, solution adoption, and the broader trajectory of the clean‑energy transition.

Key Responsibilities

• Account Leadership: Own the end‑to‑end lifecycle for a portfolio of key energy partners, serving as the primary point of contact for all programmatic and strategic initiatives.
• Program Delivery Oversight: Coordinate cross‑functional teams—Product, Engineering, Marketing, Finance, and Executive Leadership—to ensure timely, high‑quality delivery of energy programs and services.
• Account Health Management: Track and analyze adoption rates, usage patterns, and satisfaction scores; translate insights into actionable improvement plans.
• Revenue Growth Champion: Identify and advocate high‑impact initiatives that deepen engagement, expand partnership scope, and drive incremental revenue.
• Quarterly Business Reviews: Facilitate QBRs with senior stakeholders, presenting performance data, strategic recommendations, and roadmap alignment.
• Voice of the Customer: Act as the internal advocate for partner needs, feeding back market insights, pain points, and feature requests to product and engineering teams.
• Strategic Planning: Develop and maintain detailed account plans, risk assessments, and mitigation strategies aligned with business objectives.
• Sales & Marketing Collaboration: Partner with Sales and Marketing to uncover upsell and cross‑sell opportunities, supporting joint go‑to‑market initiatives.
• Thought Leadership: Lead the creation of case studies, white papers, and success stories that showcase the value delivered to partners.
• Continuous Improvement: Champion a culture of learning by driving post‑implementation reviews, capturing lessons learned, and implementing best practices across the organization.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or client services within the energy, utilities, or technology sectors.
• Proven track record of managing complex, multi‑stakeholder programs and delivering measurable business outcomes.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into strategic actions.
• Exceptional communication and presentation skills, capable of engaging C‑suite executives, technical teams, and external partners.
• Demonstrated ability to work cross‑functionally, aligning diverse teams toward common goals.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• High level of organization, attention to detail, and the capacity to manage multiple priorities in a fast‑moving environment.
• Strong problem‑solving mindset and a proactive approach to identifying and mitigating risks.

Preferred Qualifications

• Background in renewable energy, grid modernization, or energy analytics.
• Experience working with large, enterprise‑grade energy utilities or grid operators.
• Knowledge of regulatory frameworks, market incentives, and policy drivers affecting the energy sector.
• Prior experience in a startup or high‑growth technology environment.
• Advanced proficiency in data analysis, including SQL, Python, or R.
• Fluency in multiple languages, especially those relevant to global energy markets.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and develop long‑term partnership strategies.
• Customer Advocacy: Deep empathy for client needs, coupled with a relentless drive to deliver value.
• Project Management: Expertise in planning, executing, and monitoring complex initiatives with cross‑functional teams.
• Data‑Driven Decision Making: Comfortable turning raw data into clear, actionable insights.
• Influence & Negotiation: Skilled at building consensus, negotiating terms, and securing stakeholder buy‑in.
• Adaptability: Thrives in ambiguous, fast‑changing environments and embraces new challenges.
• Leadership & Mentorship: Inspires peers, mentors junior team members, and fosters a collaborative culture.

Career Growth & Learning Opportunities

At brighthush, professional growth is a shared journey. As a Senior Customer Success Manager, you will:

• Progress into leadership roles such as Director of Customer Success, Head of Energy Partnerships, or VP of Client Experience.
• Lead cross‑functional initiatives that shape product strategy, market positioning, and go‑to‑market execution.
• Participate in executive‑level strategy sessions, gaining exposure to high‑impact decision making.
• Access a robust learning ecosystem, including industry conferences, certification programs, and internal knowledge‑sharing workshops.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.
• Contribute to brighthush’s thought leadership by authoring white papers, speaking at industry events, and engaging with the broader energy community.

Work Environment & Company Culture

brighthush is built on purpose, collaboration, and continuous innovation. Our culture is defined by:

• Purpose‑Driven Mission: Every project, partnership, and conversation is anchored in our commitment to a cleaner, more equitable energy future.
• Inclusive Collaboration: We celebrate diverse perspectives and encourage open dialogue across all levels.
• Agile Mindset: Rapid iteration, data‑backed experimentation, and a willingness to pivot when necessary.
• Work‑Life Harmony: Flexible work arrangements, generous paid time off, and a focus on employee well‑being.
• Community Engagement: Opportunities to volunteer, mentor, and support local sustainability initiatives.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles in the energy technology sector.
• Performance‑based bonus structure tied to account growth, customer satisfaction, and program delivery metrics.
• Equity options that align your success with the long‑term growth of brighthush.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget covering certifications, conferences, and training.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Employee referral bonuses and recognition programs.

Ready to Make an Impact?

If you are a seasoned customer success professional with a passion for energy innovation, a knack for building lasting partnerships, and a desire to drive tangible change, we want to hear from you. Join brighthush and help shape the future of energy—one partnership at a time.

Apply now through our Careers portal and become part of a team that is redefining what it means to power the world sustainably.