Senior Customer Success Manager – Enterprise Adoption & Growth Lead for Secure Communication Solutions at brighthush

About brighthush

At brighthush, we’re redefining how the world protects its most sensitive information. Our end‑to‑end encrypted email and file‑sharing platform is trusted by over 3,000 defense contractors, government agencies, and Fortune 500 enterprises. Recognized by PC Magazine as the Best Encrypted Email and File Sharing Solution for five consecutive years, brighthush is the gold standard for secure communication and compliance. We’re a profitable, high‑growth company that’s doubling revenue year‑over‑year and building a world‑class customer organization to support that momentum.

Why brighthush?

Working at brighthush means you’ll be part of a mission‑driven team that protects critical data for the nation’s defense contractors and other high‑security customers. You’ll see the direct impact of your work on compliance, data protection, and customer satisfaction. Our culture is built on transparency, collaboration, and continuous learning. We invest heavily in professional development, provide a competitive benefits package, and empower our employees to innovate and own their success.

The Opportunity

We’re looking for a seasoned Customer Success Manager to become the primary advocate for our enterprise customers. In this quota‑carrying role, you’ll own the entire post‑sales journey—from onboarding to renewal—while driving adoption, reducing churn, and expanding revenue. You’ll partner closely with Product, Compliance, and Customer Support to translate customer feedback into product enhancements and operational improvements.

Key Responsibilities

• Customer Onboarding & Relationship Management: Lead the welcome process for new enterprise accounts, ensuring a smooth transition from sales to success. Build trust, set expectations, and establish a clear roadmap for product adoption.
• Success Planning & Adoption: Create joint success plans with customers that outline milestones, KPIs, and a path to full platform utilization. Conduct regular check‑ins and business reviews to keep adoption on track.
• Engagement & Advocacy: Drive proactive engagement through scheduled calls, webinars, and on‑site visits. Serve as the voice of the customer within brighthush, providing actionable insights to Product, Compliance, and Support teams.
• Retention & Churn Mitigation: Monitor account health, identify churn risks early, and develop mitigation strategies. Work with the sales and support teams to address issues before they become deal‑breaking.
• Renewals & Expansion: Own the renewal process, ensuring timely and accurate order processing. Identify upsell and cross‑sell opportunities that align with customer goals and drive revenue growth.
• Data‑Driven Decision Making: Leverage Salesforce, HubSpot, and internal analytics to track usage, satisfaction, and financial metrics. Report on trends and recommend improvements.

What Success Looks Like at 6 Months

• Own a portfolio of enterprise accounts with documented success plans.
• New customers are fully onboarded and actively using the platform.
• Regular check‑ins and business reviews are conducted; at‑risk accounts are identified early with action plans.
• Consistently meet or exceed monthly renewal and expansion quotas.
• Product, Compliance, and Support teams view you as a trusted source of customer feedback.

Ideal Candidate Profile

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• Minimum 3 years of enterprise account management or customer success experience, preferably in a quota‑carrying role.
• Proficiency with Salesforce and HubSpot; comfortable navigating CRM data to drive insights.
• Strong communication skills—both written and verbal—across technical and non‑technical audiences.
• Proactive, self‑motivated, and a natural team player who thrives in a fast‑paced environment.
• Customer‑centric mindset with a passion for ensuring satisfaction and success.

Preferred Qualifications

• Experience in the cybersecurity, defense, or regulated compliance space.
• Background in SaaS product adoption and usage analytics.
• Knowledge of CMMC, NIST, or other compliance frameworks.
• Previous experience in a high‑growth, profitable tech company.

Skills & Competencies

• Strategic thinking and execution.
• Data analysis and reporting.
• Relationship building across C‑suite and technical stakeholders.
• Problem‑solving and conflict resolution.
• Adaptability and resilience in a rapidly evolving market.
• Strong organizational and time‑management skills.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Success Manager, you’ll have the chance to:

• Progress to a Senior Customer Success Manager or Director of Customer Success role.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Participate in leadership training, mentorship programs, and industry conferences.
• Contribute to the development of internal knowledge bases, training materials, and best‑practice guides.

Work Environment & Culture

Our culture is built on:

• Transparency: Open communication channels and regular town‑hall meetings.
• Collaboration: Cross‑functional teams that share goals and celebrate wins together.
• Innovation: A safe space to experiment, fail fast, and iterate.
• Diversity & Inclusion: We actively recruit and support a workforce that reflects a wide range of backgrounds and perspectives.
• Work‑Life Balance: Flexible schedules, remote options, and generous paid time off.

Compensation & Benefits

While specific figures vary by experience, brighthush offers:

• Competitive base salary plus a performance‑based commission structure.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited PTO and flexible working arrangements.
• Professional development stipend and access to industry certifications.
• Employee stock purchase plan and equity options.

Why This Role Is Exceptional

• Market Leadership: brighthush is the leading solution for secure communication in the defense sector, a high‑urgency market with non‑negotiable compliance requirements.
• Impactful Work: Your efforts directly protect sensitive information for defense contractors and help them meet stringent compliance standards.
• Growth & Stability: We’re a profitable, high‑growth company investing heavily in building a world‑class customer organization.

Join the brighthush Team

If you’re a customer‑obsessed professional who thrives on driving adoption, reducing churn, and expanding revenue, we want to hear from you. Bring your expertise, your passion for security, and your desire to make a real difference in the world of secure communication.

Apply today and become a key player in shaping the future of secure enterprise collaboration at brighthush.