Senior Customer Success Manager – Enterprise AI Search & Optimization – Drive Growth, Retention, and Strategic Partnerships at brighthush

About brighthush

In a world where billions of people rely on AI assistants to discover products and make purchasing decisions, brighthush is redefining how brands are found and understood. Our cutting‑edge AI search platform gives brands real‑time visibility into how AI models talk about their products, how competitors appear, and provides an optimization engine that boosts both visibility and performance across the most influential AI surfaces.

Founded just two years ago, we were among the first to recognize the need for a dedicated AI search control plane. Today, we are trusted by category‑leading customers, backed by strong investors, and scaling rapidly. We’re looking for curious, ambitious builders who want to shape the future of AI‑driven commerce and help brands thrive in the new search era.

Your Role

As a Senior Customer Success Manager at brighthush, you will own a portfolio of enterprise and scale‑up clients from kickoff through renewal. Your mission is to ensure that each client not only stays but grows, and that they can articulate the value of brighthush in their own words. You will be the primary strategic lead, the trusted advisor, and the champion of AI search success for our most important accounts.

Key Responsibilities

• Client Relationship Leadership – Serve as the main point of contact for a portfolio of enterprise and scale‑up clients, guiding them from onboarding to renewal.
• End‑to‑End Onboarding – Lead kickoff meetings, workspace and prompt setup, competitive baseline analysis, and stakeholder enablement.
• Account Mapping & Expansion – Build a detailed relationship map for every account, identify executive sponsors, multi‑thread beyond the champion, and re‑onboard new stakeholders as teams evolve.
• Retention & Growth Management – Own retention outcomes, conduct weekly health checks, distinguish leading indicators from lagging ones, and frame progress against the client’s business objectives.
• Risk Forecasting & Expansion – Anticipate risks early, identify expansion opportunities, and present actionable insights to the account lead.
• Quarterly Business Reviews (QBRs) – Lead QBRs for enterprise accounts, delivering data‑driven insights and strategic recommendations.
• AEO Strategy Development – Build AI‑Enhanced Optimization (AEO) strategies that maximize visibility across large language models and AI search surfaces. Deliver audit reports, strategy decks, and roadmaps.
• Technical Recommendations – Provide concrete, prioritized technical guidance (schema, llms.txt, crawlability, entity structure) that client dev or agency teams can implement.
• Competitive Intelligence – Analyze citation patterns, source types, and competitor behavior across ChatGPT, Perplexity, Gemini, and AI Overviews to inform client strategy.
• Internal Collaboration – Translate client signals into product feedback, develop case studies, and create frameworks that the broader team can adopt.

Essential Qualifications

• 4+ years of experience in customer success, account strategy, SEO, content strategy, or search marketing with full ownership of client relationships.
• Proven track record managing multiple enterprise accounts simultaneously, including inheriting and turning around mid‑stream accounts.
• Direct experience in commercial conversations: renewals, ROI justification, and budget negotiations.
• Fluency in both technical (structured data, AI crawlers, entity SEO) and strategic (brand narrative, growth) registers, with the judgment to choose the right approach at the right moment.
• Composure in high‑stakes conversations, including challenging a client’s plan when necessary.
• Curiosity about how AI systems interpret and present information.

Preferred Qualifications

• Experience with AI‑Enhanced Optimization (AEO) or Geographic Optimization (GEO) strategies.
• Background in a fast‑moving startup environment.
• Ability to support accounts across multiple time zones.

Skills & Competencies

• Strategic thinking and execution with a data‑driven mindset.
• Exceptional communication skills – able to present to executives, marketers, and technical teams simultaneously.
• Strong analytical skills: interpreting metrics, forecasting risk, and identifying growth levers.
• Project management: coordinating cross‑functional teams and ensuring timely delivery of recommendations.
• Customer‑centric mindset: always advocating for the client’s best interests while aligning with brighthush goals.
• Adaptability: thriving in a rapidly evolving AI landscape and learning new technologies quickly.

Career Growth & Learning

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Manager, you will have the opportunity to:

• Lead high‑impact initiatives that shape the future of AI search.
• Mentor junior team members and help build a world‑class customer success organization.
• Collaborate with product, engineering, and data science teams to influence product roadmap.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access to top‑tier learning resources, industry experts, and continuous professional development programs.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and collaboration. Our hybrid model blends the flexibility of remote work with the camaraderie of in‑office collaboration. We celebrate diversity, encourage open dialogue, and empower every team member to contribute ideas that shape our product and culture.

You’ll find a supportive environment where curiosity is rewarded, experimentation is encouraged, and success is celebrated collectively. Our quarterly team trips, both onsite and offsite, provide opportunities to bond, recharge, and share insights in a relaxed setting.

Compensation & Benefits

Base Salary + Equity – Competitive base pay with an equity component that aligns your success with the company’s growth.

Health & Wellness – Premium medical, dental, and vision coverage, a gym membership, wellness programs, and mental health support.

Work‑Life Balance – Unlimited PTO, paid parental leave, and a home office stipend to support your productivity and comfort.

Professional Development – Access to industry experts, mentorship programs, and continuous learning resources to help you stay ahead of AI trends.

Community & Culture – Quarterly team trips, free lunch, snacks, cold brew, and happy hours to keep the team energized and connected.

Equity & Transparency – brighthush is committed to pay transparency and equity. We consider geographic location, education, training, skillset, market rates, and certifications when establishing compensation ranges.

How to Apply

Ready to join a company that’s shaping the future of AI search? Click the link below to submit your application and start your journey with brighthush.