Senior Customer Success Manager – Enterprise Health Solutions & Strategic Partnerships Leader (Remote) – Driving Customer Success, Growth, and Innovation for Health Technology Leaders at brighthush

About brighthush

brighthush is a trailblazer in cloud‑based health and wellness technology, empowering health systems, payers, and care networks to deliver data‑driven, personalized care at scale. Since our founding in 2015, we have engineered a comprehensive suite that spans electronic health records, population health analytics, integrated care coordination, and AI‑powered insights. Our platform enables organizations to transform patient outcomes, streamline operations, and unlock new revenue streams—all while upholding the highest standards of privacy and compliance.

With a vibrant community of more than 3,000 employees worldwide, brighthush is headquartered in Austin, Texas, yet our distributed workforce allows talent from across the United States—and beyond—to thrive from the comfort of their own homes. We celebrate diversity, champion innovation, and foster a culture where curiosity meets collaboration. At brighthush, every team member is empowered to shape the future of health technology and make a lasting impact on the lives of millions.

Role Overview

As a Senior Customer Success Manager for our flagship Enterprise Health Solutions platform, you will serve as the trusted advisor to our most strategic clients. Your mission is to drive measurable value, nurture executive relationships, and ensure that every customer realizes the full potential of their investment. This remote, high‑impact role blends strategic thinking, operational excellence, and cross‑functional collaboration to deliver exceptional outcomes for our partners.

Why This Role Matters

• Directly influence the success of high‑profile health systems, insurers, and care networks.
• Shape the future of our product roadmap by advocating for customer needs.
• Serve as the bridge between executive leadership and the broader brighthush organization.
• Own the end‑to‑end customer journey—from onboarding through renewal and expansion.

Key Responsibilities

• Executive Relationship Management: Build and sustain deep, trusted relationships with C‑suite executives and key stakeholders. Act as their primary point of contact for strategy, performance, and partnership alignment.
• Strategic Business Reviews: Lead quarterly business reviews (QBRs) and annual strategic planning sessions. Present data‑driven insights, progress against goals, and actionable recommendations.
• Voice of the Customer: Champion the customer’s perspective within brighthush. Translate frontline feedback into product enhancements, service improvements, and policy changes.
• Value Realization & Adoption: Drive adoption of new features and best practices. Quantify outcomes against agreed KPIs, ensuring customers see tangible ROI.
• Proactive Guidance: Provide proactive consulting on optimization, workflow integration, and change management to help customers maximize platform value.
• Health Monitoring & Risk Management: Continuously monitor customer health scores, identify early warning signals, and coordinate mitigation plans with cross‑functional teams.
• Cross‑Functional Collaboration: Orchestrate alignment across product, services, support, sales, and operations to deliver a seamless, consistent experience.
• Issue Escalation & Resolution: Serve as the escalation point for complex issues. Ensure timely, high‑quality resolution and transparent communication.
• Product Advocacy: Provide customer insights to product and innovation teams, influencing roadmap priorities and feature development.
• Success Planning & Governance: Design and execute comprehensive success plans, communication cadences, and governance structures tailored to each account.
• Commitment Tracking: Maintain meticulous documentation of contractual, operational, and strategic commitments. Ensure all deliverables are met and communicated.
• Expansion & Growth: Identify and pursue expansion opportunities that align with the customer’s strategic objectives. Partner with account teams to influence renewals and upsell initiatives.
• Commercial Insight: Provide data‑rich insights on customer priorities, risks, and partnership trajectory to inform commercial planning.
• Continuous Improvement: Share best practices, lessons learned, and process improvements across the Customer Success organization.
• Mentorship: Coach and mentor junior team members, fostering their professional growth and contributing to a high‑performing culture.

Essential Qualifications

• 3–5+ years of experience in a senior customer‑facing role within the health technology or SaaS industry.
• Proven track record of building executive relationships and influencing decision‑makers.
• Deep understanding of health system operations, payer dynamics, or clinical workflows.
• Strong business acumen with the ability to translate data into actionable strategy.
• Exceptional communication skills—both written and verbal—across all organizational levels.
• Demonstrated ability to navigate complex, matrixed environments and drive cross‑functional alignment.
• Experience in leading strategic business reviews and long‑term planning sessions.
• Proficiency in measuring and reporting on customer health, adoption, and value realization.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in health information technology, electronic health records, or population health analytics.
• Experience with enterprise‑scale SaaS implementations and integrations.
• Knowledge of regulatory frameworks such as HIPAA, HITECH, or CMS guidelines.
• Prior experience in a customer success or account management role at a high‑growth tech company.
• Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI).
• Demonstrated success in driving renewal and expansion cycles in a B2B environment.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Change Management & Process Improvement
• Project Management & Execution Excellence
• Influence & Negotiation
• Team Collaboration & Cross‑Functional Leadership
• Adaptability & Resilience in Fast‑Paced Environments

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success, overseeing a global team of success professionals.
• Transition into product strategy or enterprise sales leadership, leveraging your deep customer insights.
• Participate in executive‑level mentorship programs, gaining exposure to senior leadership and strategic initiatives.
• Access continuous learning resources—online courses, industry conferences, and internal knowledge hubs—to stay ahead of emerging trends.
• Lead cross‑departmental projects that shape the future of health technology, ensuring your work has a lasting impact.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the United States with a fully supported home‑office setup.
• Inclusive Community: A diverse workforce that celebrates different perspectives and fosters belonging.
• Innovation Hub: Regular hackathons, idea labs, and cross‑functional workshops to spark creativity.
• Well‑Being Focus: Comprehensive wellness programs, mental health resources, and flexible time‑off policies.
• Recognition & Rewards: Peer recognition programs, performance bonuses, and a transparent career advancement framework.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer outcomes and company growth.
• Equity or stock‑purchase options to share in the company’s success.
• Health, dental, and vision insurance with comprehensive coverage options.
• Short‑term and long‑term disability protection.
• Life and supplemental life insurance.
• Flexible Spending Accounts for health and dependent care.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and adoption assistance.
• Professional development stipend and access to industry conferences.
• Employee assistance programs and financial planning services.
• Optional voluntary benefits such as auto, homeowner, and pet insurance.

How to Apply

If you are passionate about transforming health outcomes, thrive in a fast‑paced environment, and want to make a tangible impact on our customers’ success, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for this role.

Join brighthush and help us shape the future of health technology—one partnership at a time.