Senior Customer Success Manager – Enterprise Learning & Development Partnerships, Strategic Growth & Client Advocacy – Driving Impact at brighthush

About brighthush

brighthush is a trailblazer in corporate education technology, redefining how the world’s most ambitious organizations design, deliver, and measure learning. Our platform fuses cutting‑edge artificial intelligence, advanced data analytics, and intuitive design to empower companies to upskill employees, engage partners, and delight customers at scale. With a global footprint and a fully remote‑first culture, we bring together diverse teams across continents to innovate, collaborate, and grow—one learning experience at a time.

At brighthush, we live by four core values: Curiosity, Creativity, Perseverance, and Kindness. These principles guide everything we do—from product development to client interactions—and shape a workplace where curiosity is celebrated, creativity is nurtured, perseverance is rewarded, and kindness is the norm. We invest heavily in our people through personal development budgets, an annual all‑company retreat focused on human connection, and a “smart growth” strategy that balances rapid expansion with sustainable excellence.

Why Join brighthush?

As a Senior Customer Success Manager, you will be at the forefront of delivering measurable value to our most influential enterprise clients. You will partner with cross‑functional teams, drive adoption of AI‑powered learning solutions, and shape the future of learning at scale. In return, brighthush offers a competitive compensation package, a culture of continuous learning, and a remote‑first environment that supports work‑life harmony.

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision coverage (100% employee premium coverage)
• Generous paid time off and flexible PTO policy
• 401(k) plan with company match (US‑based employees)
• Unlimited learning budget, including brighthush Learning and other industry resources
• Monthly wellness stipend (e.g., Calm subscription)
• Annual company retreat and quarterly virtual team events
• Remote‑first work environment with full equipment stipend
• Inclusive, diverse culture that celebrates all backgrounds and perspectives

Key Responsibilities

Customer Health Management

• Serve as the primary advisor for enterprise clients, guiding them through program health assessments and strategic planning.
• Own and lead structured health checks, collaborating with cross‑functional teams to deliver Executive Business Reviews that drive insight and action.
• Maintain and update customer health metrics in our CRM system, evaluating initiative health, product utilization, sentiment, and portfolio experience.
• Develop and nurture strong stakeholder relationships across client organizations, ensuring alignment with learning objectives and business outcomes.
• Collaborate with Product, Marketing, Support, and Sales to create a seamless, end‑to‑end customer experience.
• Create and maintain Account Action Plans that proactively manage risk and ensure program stability.
• Monitor client dashboards to identify opportunities for increased utilization, adoption, and program success; elevate risks to leadership when necessary.

Strategic Partnership & Growth Enablement

• Identify and surface potential areas for account expansion, partnering with Sales to align client initiatives with new capabilities, products, or services.
• Position the brighthush roadmap and new releases as catalysts for achieving client business outcomes.
• Advise clients on how to leverage AI features to create innovative learning experiences that drive measurable impact.
• Collaborate with the Product team to provide actionable feedback that informs future roadmap decisions.

Client Advocacy & Education

• Ensure clients are informed of platform updates and understand how these changes support their program goals.
• Serve as the voice of the customer internally, championing their needs and advocating for product enhancements.
• Educate clients on strategies to improve adoption, engagement, and content efficacy through workshops, webinars, and one‑on‑one coaching.
• Represent brighthush at industry events, webinars, and conferences, sharing best practices and thought leadership.
• Disseminate organizational news and initiatives to clients in a timely and engaging manner.

Key Competencies

• Exceptional ability to distill complex concepts into clear, actionable insights tailored to diverse audiences.
• Strong problem‑solving skills, both independently and collaboratively, with a focus on delivering sustainable solutions.
• High proficiency in building and maintaining relationships with stakeholders at all levels.
• Comfortable navigating data sources, extracting meaningful insights, and translating numbers into strategic recommendations.
• Excellent self‑organization and ownership, managing high workflow volume and pace with precision.

Performance Metrics

• Customer retention and Gross Revenue Retention (GRR) for owned accounts.
• Completion rates of health checks and Executive Business Reviews.
• Strength of relationships with client stakeholders and effectiveness in representing their interests.
• Accuracy and completeness of customer health documentation.

Required Experience

• 5–10+ years in Learning & Development, Enablement, Account Management, Consulting, or Customer Success.
• Deep exposure to enterprise learning programs with a clear point of view on strategy and execution.
• Experience with SaaS, Learning Management Systems, Content Management Systems, or software development management (LMS preferred).
• Demonstrated success in building and sustaining stakeholder relationships that drive adoption and growth.

Preferred Qualifications

• Familiarity with CRM, project management, and software development tools such as Salesforce, HubSpot, and Jira.
• Proficiency in the brighthush Suite and brighthush OS.

Education

• Bachelor’s degree in a related field or equivalent professional experience.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the learning landscape. As a Senior Customer Success Manager, you will:

• Progress to Lead Customer Success Manager or Director of Customer Success, overseeing larger portfolios and shaping strategy.
• Gain exposure to product strategy, data science, and AI research teams, broadening your skill set beyond client engagement.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects.
• Access a curated learning library, including brighthush Learning, industry certifications, and internal workshops.
• Collaborate with global teams, building a network that spans continents and cultures.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Dedicated Slack channels for collaboration, knowledge sharing, and social connection.
• Quarterly virtual coffee breaks and monthly themed events (e.g., hackathons, wellness challenges).
• Annual company retreat that blends learning, team building, and personal growth.

We celebrate diversity, equity, and inclusion. Every voice is heard, and every idea has the potential to shape the future of learning.

Benefits Summary

• Health, dental, and vision coverage (100% employee premium coverage)
• Unlimited learning budget (brighthush Learning, industry courses, certifications)
• 401(k) with company match (US‑based employees)
• Flexible PTO and unlimited vacation policy
• Monthly wellness stipend (e.g., Calm subscription)
• Annual company retreat and quarterly virtual events
• Remote work with full equipment stipend
• Inclusive, supportive culture that values curiosity, creativity, perseverance, and kindness

How to Apply

Ready to shape the future of enterprise learning? Submit your application through our careers portal or email your resume and cover letter to [email protected]. If you’re located in CA, NY, CO, CT, MD, NV, or RI, please reach out to the same email to inquire about specific pay ranges.

We are an equal‑opportunity employer committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds. If you have questions about whether your experience and skill set align with this role, feel free to contact us directly.

Join brighthush and help us empower the world’s most ambitious learning programs—one client, one partnership, one success story at a time.