Senior Customer Success Manager – Enterprise & Mid‑Market Growth & Retention Specialist – Data‑Driven Success Champion for Fortune 500 Brands at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers the world’s most influential brands to unlock the full potential of consumer insights. By blending cutting‑edge data science, AI‑driven experimentation, and intuitive research tools, we help our customers move from reactive to proactive decision‑making. Our platform enables advertisers, product teams, and marketing leaders to design smarter campaigns, launch more successful products, and ultimately drive higher revenue and stronger brand equity.

At brighthush, we’re not just building software – we’re redefining how insights are captured, analyzed, and applied. Our mission is to give every organization the ability to ask the right questions, test the right hypotheses, and act on the right data. If you’re passionate about turning data into action and delighting customers along the way, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Your efforts will directly influence how Fortune 500 brands and fast‑growing startups make strategic decisions.
• Fast‑Paced Growth: As a rapidly expanding company, you’ll have the chance to shape processes, influence product direction, and accelerate your own career trajectory.
• Collaborative Culture: We value transparency, continuous learning, and a culture of psychological safety. Your ideas will be heard and acted upon.
• Competitive Compensation: Base salary plus uncapped variable pay, generous benefits, and unlimited vacation.
• Work‑Life Balance: Flexible remote options, mental‑health days, and a thoughtfully designed office environment.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the champion of our customers’ success. Your primary focus will be to ensure that each client extracts maximum value from our platform, leading to higher retention, expansion, and advocacy.

• Customer Value & Growth: Partner with clients to define success metrics, drive adoption of new features, and identify upsell opportunities that align with their business outcomes.
• Onboarding & Training: Work closely with Sales and Implementation to deliver seamless onboarding experiences, ensuring users quickly realize ROI and remain engaged.
• Platform Expertise: Master every aspect of the brighthush platform, enabling you to advise on best practices, optimizations, and advanced use cases.
• Account Retention & Expansion: Proactively manage churn risk, conduct quarterly business reviews, and collaborate with Sales, Professional Services, and Marketing to unlock cross‑sell and up‑sell opportunities.
• Relationship Building: Build trust‑based relationships with stakeholders at all levels, from analysts to C‑suite executives, across mid‑market and enterprise accounts.
• Customer Advocacy: Serve as the voice of the customer within brighthush, influencing product roadmap, marketing messaging, and service delivery.
• Change Agent: Guide clients through digital transformation, helping them adopt new ways of working and integrate insights into their decision‑making processes.
• Proactive Problem‑Solving: Anticipate challenges, propose creative solutions, and execute plans that drive measurable outcomes.
• Data‑Driven Decision Making: Leverage analytics to monitor health scores, identify growth opportunities, and inform strategic actions.
• Process Scaling: Own and lead initiatives that streamline workflows, improve efficiency, and scale success across the organization.
• Team Coaching & Leadership: Mentor junior team members, share best practices, and set a standard of excellence for the global CS team.

Essential Qualifications

• 5+ years of experience in Customer Success or Account Management within the consumer insights or market research industry.
• Proven track record managing a complex book of business valued at $5MM+ with mid‑market and enterprise clients.
• Deep familiarity with SaaS, consumption‑based billing, and enterprise‑grade customer success platforms.
• Strong analytical skills and proficiency with business intelligence tools such as Tableau, and CRM systems such as Salesforce.
• Excellent written and verbal communication skills, capable of delivering impactful presentations to technical and executive audiences.
• Ability to travel across the United States, averaging at least one on‑site visit per month.
• Experience crafting detailed customer success plans, conducting business reviews, and leading discovery sessions for upsell opportunities.
• Comfortable working in a fast‑paced, high‑growth environment with tight deadlines and evolving priorities.
• Strong team player who collaborates across Sales, Marketing, Product, and Engineering to deliver customer value.

Preferred Qualifications

• Experience with AI‑driven tools such as ChatGPT, and familiarity with collaboration platforms like Loom and Gong.
• Advanced knowledge of G‑Suite products and other productivity suites.
• Background in data science or analytics, with the ability to translate complex data into actionable insights.
• Previous experience in a leadership or mentorship role within a Customer Success team.
• Knowledge of market research methodologies and how they translate into business strategy.

Core Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Relationship Management & Influence
• Change Management & Adoption
• Problem Solving & Creativity
• Project Management & Process Improvement
• Communication & Presentation
• Collaboration & Cross‑Functional Leadership

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our platform and customer experience.
• Mentor and coach junior CS team members, building a culture of continuous improvement.
• Collaborate with product and engineering to influence roadmap decisions based on real‑world customer feedback.
• Participate in executive‑level strategy sessions, gaining exposure to senior leadership and industry trends.
• Access a personal development budget to pursue certifications, conferences, or courses that enhance your skill set.
• Benefit from a clear promotion ladder: from Senior CS Manager to Director of Customer Success, and beyond.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Well‑Being. We encourage experimentation, celebrate successes, and learn from failures. Our offices are designed to support both focused work and spontaneous collaboration, while remote work is fully supported for those who thrive in a flexible environment.

We value diversity, equity, and inclusion, and we’re committed to creating a workplace where every voice is heard. Our mental‑health days, unlimited vacation policy, and flexible schedules reflect our belief that rested, motivated teams deliver the best results.

Compensation & Benefits

• Base Salary: $110,000 – $125,000 USD per annum.
• Variable Pay: 20% uncapped bonus based on individual and company performance.
• Unlimited Vacation: No cap on time off, with a minimum of 20 days plus national holidays.
• Quarterly Mental‑Health Days: Company‑wide scheduled days off to reset and recharge.
• Flexible Work Arrangements: Remote options with the possibility of working from our thoughtfully designed Boston office.
• Personal Development Budget: Annual allocation for courses, certifications, and conferences.
• Home Office Stipend: Funding for ergonomic furniture and equipment.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus access to wellness resources.

How to Apply

Ready to make a tangible impact on the way brands use data? Join brighthush and help shape the future of consumer insights. Submit your application through our careers portal and start your journey with us today.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that the most powerful insights come from people who understand the data and the business context. As a Senior Customer Success Manager, you will be at the forefront of this mission, ensuring our clients not only succeed but thrive. If you’re a proactive, data‑driven, customer‑obsessed professional ready to lead change and drive growth, we want to hear from you. Join us and help transform the way the world makes decisions.