Senior Customer Success Manager & Enterprise SaaS Growth Architect – Driving Adoption, ROI, and Strategic Expansion at brighthush (Remote, Full‑Time)

About brighthush

brighthush is a trailblazer in the learning‑tech space, redefining how teams acquire skills, experiment, and innovate with real software. Since our inception in 2018, we have grown from a niche browser‑based lab platform into a trusted partner for Fortune 500 enterprises, cloud providers, and technology leaders worldwide. Our instant, hands‑on labs and live demos empower developers, marketers, and sales professionals to try real applications in seconds, accelerating skill acquisition and product adoption. With a global footprint and a culture that prizes curiosity, collaboration, and continuous improvement, we are on a mission to make learning with software as seamless and impactful as possible.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe that the most successful teams are those that can experiment, iterate, and scale quickly. As a Remote Senior Customer Success Manager & Architect, you will sit at the nexus of this mission, guiding our most valuable customers from initial lab usage to revenue‑driving champions. You’ll partner with world‑class product, engineering, and sales leaders, and you’ll have the autonomy to shape the customer experience, influence product strategy, and drive measurable business outcomes. Your work will directly impact the growth trajectory of our enterprise portfolio and the satisfaction of our most strategic partners.

Key Responsibilities

• Account Stewardship & Growth – Own a portfolio of $50 K–$500 K+ ARR accounts, ensuring 95%+ gross retention and driving expansion opportunities that contribute to a 120%+ NRR.
• Strategic Onboarding & Adoption – Lead the end‑to‑end onboarding process for strategic accounts, ensuring rapid adoption of new features and reducing friction in content creation and scaling.
• ROI & Business Impact – Quantify value for customers in terms of reduced churn, increased pipeline, higher win rates, and faster onboarding. Present executive QBRs that tie product usage to tangible revenue impact.
• Cross‑Functional Collaboration – Partner with Sales Engineers, Product, Marketing, and DevRel teams to align GTM strategies, drive land‑and‑expand motions, and identify upsell opportunities tied to new use cases.
• Executive Advocacy & Alignment – Build trusted advisor relationships with Director+ stakeholders, proactively identify churn risks, and lead renewal strategy 120+ days in advance.
• Thought Leadership & Evangelism – Turn champions into advocates, cultivate referenceable customers, and contribute to case studies, referrals, and industry speaking opportunities.
• Data‑Driven Decision Making – Leverage analytics to monitor adoption metrics, identify gaps, and recommend product enhancements that drive customer success.
• Continuous Improvement – Work with the Customer Success team to refine processes, share best practices, and elevate the overall customer experience.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Strategic Consulting, with a proven track record of managing $100 K+ ARR SaaS accounts.
• Deep understanding of the SaaS lifecycle, from onboarding to expansion, and the ability to translate product usage into business outcomes.
• Strong business acumen and a data‑driven mindset; comfortable presenting executive‑level insights and driving decisions based on metrics.
• Excellent communication skills – clear, structured, and persuasive, both in writing and in face‑to‑face conversations with C‑suite and Director‑level stakeholders.
• Experience working closely with Sales Engineers, technical stakeholders, and cross‑functional teams to drive adoption and expansion.
• Background in technical education, enablement, or support for developer tools, DevOps, Data, Security, or Cloud Infrastructure.
• Proven ability to build multi‑threaded relationships and manage complex stakeholder ecosystems.

Preferred Qualifications

• Experience in a high‑growth, remote‑first SaaS company.
• Track record of achieving 95%+ logo retention and 120%+ NRR.
• Hands‑on experience with developer tools, cloud platforms, or security products.
• Prior involvement in creating or curating educational content, labs, or demos.
• Knowledge of the broader learning‑tech or developer‑experience ecosystem.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Executive Presence & Influence
• Project Management & Process Optimization
• Technical Fluency in SaaS, DevOps, Cloud, or Data Platforms
• Collaboration & Team Leadership
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders across product, engineering, and sales.
• Regular learning sessions, hackathons, and industry conferences.
• Clear career pathways into Customer Success Leadership, Product Management, or GTM Strategy.
• Opportunities to influence product roadmap based on customer insights.
• Cross‑functional projects that broaden your skill set and expand your network.

Work Environment & Culture

brighthush thrives on a remote‑first culture that values flexibility, transparency, and collaboration. Our distributed teams are connected through:

• Weekly all‑hands meetings and town halls.
• Real‑time collaboration tools (Slack, Zoom, Notion).
• Monthly virtual team‑building events and quarterly in‑person retreats.
• A culture of psychological safety, where every voice is heard and every idea is considered.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based variable tied to retention and expansion metrics.
• Equity participation, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible work hours.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and virtual fitness classes.

How to Apply

If you are passionate about driving customer success at scale, thrive in a remote environment, and want to be part of a company that is shaping the future of learning with software, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.

Ready to join brighthush and help our customers unlock their full potential? .