Senior Customer Success Manager – Enterprise SaaS & Restaurant Industry – Drive Growth & Customer Delight at brighthush

About brighthush

brighthush is a trailblazing SaaS company that empowers restaurants and hospitality businesses to streamline operations, boost labor efficiency, and elevate guest experiences. With a portfolio of cloud‑based solutions that cover front‑of‑house, back‑of‑house, and transaction management, we help our clients transform data into actionable insights and drive measurable growth. Our mission is simple: to give restaurants the tools they need to thrive in a fast‑moving, technology‑driven world.

As a global, high‑growth organization, brighthush thrives on innovation, collaboration, and a relentless focus on customer success. We’re looking for a seasoned Customer Success Manager who can bring deep industry knowledge, SaaS expertise, and a passion for building lasting relationships to our dynamic team.

Key Responsibilities

• Build and nurture enterprise relationships – Act as the primary point of contact for our largest, most strategic clients, ensuring they achieve their business objectives and realize full value from our platform.
• Lead Quarterly Business Reviews (QBRs) – Prepare data‑rich presentations, analyze performance metrics, and collaborate with stakeholders to set actionable goals for the next quarter.
• Drive product adoption and expansion – Identify opportunities for upsell, cross‑sell, and feature adoption; work closely with Product, Sales, and Support to align on customer needs.
• Advocate for the customer – Serve as the voice of the customer within brighthush, translating feedback into product enhancements and process improvements.
• Ensure high‑quality service delivery – Maintain meticulous account documentation, follow through on action items, and uphold the highest standards of professionalism.
• Collaborate across functions – Partner with US‑based colleagues in Product, Sales, and Support to resolve issues, share insights, and deliver a seamless customer experience.
• Contribute to account strategy – Develop and execute account plans that focus on retention, satisfaction, and revenue growth.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or a related client‑facing role.
• Proven track record managing enterprise‑level SaaS accounts, ideally in companies with $25M+ ARR.
• Strong background in the restaurant or hospitality industry, with a deep understanding of front‑of‑house and back‑of‑house workflows.
• Demonstrated ability to lead QBRs and drive engagement strategies that result in measurable outcomes.
• Excellent written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Proactive mindset with a sense of ownership and urgency.
• Collaborative team player who thrives in remote, cross‑functional settings.

Preferred Qualifications

• Experience working with quick‑serve restaurants (QSR) or broader restaurant operations.
• Familiarity with labor efficiency tools, transaction management systems, and guest experience platforms.
• Experience in a remote‑first culture with flexible working arrangements.
• Knowledge of data analytics tools and the ability to interpret key performance indicators for restaurant clients.

Skills & Competencies

• Customer‑centric mindset – Deep empathy for client challenges and a passion for delivering value.
• Strategic thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical acumen – Proficiency in data analysis, KPI tracking, and reporting.
• Problem‑solving – Creative, solutions‑focused approach to overcoming obstacles.
• Communication & presentation – Clear, concise, and persuasive communication with stakeholders at all levels.
• Project management – Strong planning, execution, and follow‑through skills.
• Adaptability – Comfortable navigating change and ambiguity in a rapidly evolving industry.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you’ll have the chance to:

• Lead high‑impact initiatives that shape the future of our platform.
• Collaborate with senior leaders across Product, Engineering, and Sales to influence product direction.
• Participate in continuous learning programs, including industry conferences, certifications, and internal knowledge sharing.
• Advance to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Mentor junior team members and contribute to building a high‑performing, inclusive culture.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, global team. We value:

• Flexibility – Flexible hours that accommodate your life and the needs of our international clients.
• Collaboration – Regular virtual town halls, cross‑functional workshops, and informal coffee chats.
• Respect & Inclusion – A supportive environment where diverse perspectives are celebrated.
• Innovation – A culture that encourages experimentation, learning from failure, and continuous improvement.
• Recognition – Regular shout‑outs, performance bonuses, and career development milestones.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Unlimited paid time off and flexible vacation policies.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including mental health resources and fitness subsidies.
• Equity options to share in the company’s growth.

How to Apply

Ready to join a team that’s redefining the restaurant industry? Click the link below to submit your application and become part of brighthush’s mission to empower restaurants worldwide.

We look forward to learning how your expertise can help our clients thrive and how brighthush can support your professional journey.