Senior Customer Success Manager – Enterprise SaaS Revenue Lifecycle & Growth Champion at brighthush

About brighthush

brighthush is a trailblazer in the SaaS space, delivering a cloud‑based revenue lifecycle management platform that empowers global enterprises to automate, streamline, and optimize the entire quote‑to‑cash journey. With a proven track record of rapid growth, brighthush has been recognized on the Deloitte Technology Fast 500™ list for five consecutive years and consistently ranks on the Inc. 5000 list. Our solutions have earned leadership status in the Gartner® Magic Quadrant™ for Recurring Billing Applications and the Forrester Wave™ for SaaS Recurring Billing Solutions. Backed by leading private‑equity partners, we are poised to redefine how businesses manage billing, revenue, and financial operations in the digital age.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, innovation‑driven culture that values data‑backed decision making, customer obsession, and continuous learning. Our remote‑first environment offers the flexibility to work from anywhere while fostering collaboration through weekly all‑hands meetings, cross‑functional hackathons, and a robust internal knowledge base. We invest heavily in professional development, offering access to industry conferences, certification programs, and a generous learning stipend. If you thrive in a fast‑moving, customer‑centric organization and want to make a tangible impact on enterprise revenue, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager at brighthush, you will own a portfolio of high‑value enterprise SaaS customers, ensuring their success, retention, and expansion. You will partner with senior stakeholders—CFOs, Controllers, and Revenue Operations leaders—to align our platform’s capabilities with their strategic objectives, drive adoption, and unlock new revenue streams. Your influence will shape the customer experience, inform product strategy, and directly impact brighthush’s growth trajectory.

Key Responsibilities

• Portfolio Ownership: Manage a portfolio of enterprise accounts, overseeing account health, renewal strategy, and overall customer satisfaction.
• Strategic Relationship Building: Cultivate deep, trust‑based relationships with senior executives, including CFOs, Controllers, and Revenue Operations leaders, positioning brighthush as a strategic partner.
• Success Planning: Design and execute customer success plans that align with measurable business outcomes, such as revenue growth, cost savings, and operational efficiency.
• Executive Business Reviews: Lead quarterly business reviews (QBRs) that showcase value, highlight operational improvements, and demonstrate ROI to executive stakeholders.
• Revenue Retention & Expansion: Drive gross revenue retention (GRR) and net revenue retention (NRR) across the portfolio, proactively identifying risks, developing recovery strategies, and maintaining accurate renewal forecasts.
• Adoption & Value Realization: Champion the adoption of purchased capabilities, ensuring customers fully leverage brighthush’s platform to maximize their investment.
• Expansion & Upsell: Identify and qualify expansion opportunities, collaborating with Sales to develop account growth strategies and secure new revenue.
• Renewal & Negotiation: Lead renewal planning, support commercial negotiations, and manage pricing and contract discussions to secure favorable terms.
• Cross‑Functional Collaboration: Work closely with Professional Services, Support, Product, and Engineering to resolve escalations, protect relationships, and provide feedback for product enhancements.
• Data Management: Maintain accurate customer health data, account plans, and renewal forecasts in Salesforce and ChurnZero, ensuring visibility across the organization.

Essential Qualifications

• 4+ years of customer‑facing experience in B2B SaaS, with at least 2 years in Customer Success or Account Management and direct renewal accountability.
• Proven track record of achieving retention, renewal, and expansion targets across an assigned customer portfolio.
• Strong commercial acumen, including deep understanding of SaaS contracts, renewal processes, pricing, and negotiation.
• Experience managing complex enterprise relationships and engaging executive stakeholders.
• Financial fluency and knowledge of order‑to‑cash processes, enabling effective communication with CFOs, Controllers, and Revenue Operations leaders.
• Demonstrated ability to develop strategic success plans and deliver executive business reviews focused on measurable outcomes.
• Excellent communication, negotiation, problem‑solving, and stakeholder management skills.
• Proficiency with Salesforce and customer success platforms such as ChurnZero, Gainsight, or similar solutions.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Experience with billing, revenue management, ERP, CPQ, or financial systems such as Zuora, NetSuite, SAP, or Salesforce Revenue Cloud.
• Knowledge of subscription and usage‑based billing, revenue recognition, or complex financial workflows.
• Willingness to travel up to 20% of the time to meet with key customers and internal stakeholders.

Skills & Competencies

• Strategic Thinking & Execution
• Customer Advocacy & Relationship Management
• Data‑Driven Decision Making
• Financial Acumen & Business Insight
• Negotiation & Influence
• Project Management & Cross‑Functional Collaboration
• Technical Proficiency with CRM & Customer Success Platforms
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You’ll have the chance to move into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer. We provide a structured learning path that includes mentorship from senior leaders, access to industry certifications, and a generous learning stipend for courses, conferences, and workshops. Your success will be measured not only by customer outcomes but also by your contribution to brighthush’s strategic vision.

Work Environment & Culture

brighthush embraces a remote‑first model, allowing you to work from anywhere while staying connected through daily stand‑ups, weekly all‑hands, and collaborative tools. Our culture is built on transparency, continuous improvement, and a shared commitment to customer success. We celebrate wins, learn from challenges, and foster an inclusive environment where every voice is heard.

Compensation & Benefits

Base Salary: $100,000–$140,000 per year, commensurate with experience and market location. Bonus & Incentives: Performance‑based bonus structure tied to retention, expansion, and customer satisfaction metrics. Benefits: Comprehensive medical, dental, vision, long‑term disability, HSA, FSA, and free virtual mental health counseling. Retirement: 401(k) match that is 100% immediately vested. Time Off: Discretionary and charitable time off program, plus paid vacation and holidays. Remote Work Support: Home office setup allowance for fully remote employees. Travel: Up to 20% travel for client visits and internal meetings. Professional Development: Learning stipend, conference attendance, and certification support.

Equal Opportunity Employer

brighthush is an equal opportunity employer and does not discriminate based on any characteristic protected by applicable federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to Make an Impact?

If you are a proactive, customer‑centric professional with a passion for driving revenue growth and building lasting relationships, we want to hear from you. Join brighthush and help shape the future of revenue lifecycle management while advancing your career in a dynamic, supportive environment. Apply today and become a key driver of success for our enterprise customers.