Senior Customer Success Manager – Enterprise Solutions & Revenue Growth Specialist at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers businesses to unlock the full potential of cloud, data, and digital transformation. With a portfolio of cutting‑edge solutions that span managed services, SaaS, cybersecurity, and hybrid infrastructure, we help organizations accelerate growth, streamline operations, and achieve measurable business outcomes. Our mission is to deliver not just technology, but a partnership that drives lasting value for our customers.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, customer‑centric culture that values innovation, collaboration, and continuous learning. We invest heavily in professional development, offering mentorship programs, industry certifications, and access to the latest tools and technologies. Our inclusive environment encourages fresh ideas, empowers teams to own outcomes, and rewards excellence with competitive compensation, comprehensive benefits, and a flexible work model.

Role Overview

The Senior Customer Success Manager (CSM) III is a pivotal role that bridges the gap between our customers and the entire brighthush ecosystem. You will own a portfolio of high‑value accounts, ensuring they realize maximum ROI from our solutions while fostering long‑term loyalty and expansion. Your strategic guidance, data‑driven insights, and collaborative mindset will directly influence customer satisfaction, renewal rates, and revenue growth.

Key Responsibilities

• Customer Success & Value Realization
  • Serve as the primary point of contact for a portfolio of enterprise customers, building deep, trusted relationships.
  • Develop, maintain, and evolve Customer Success Plans that align with each client’s business objectives and desired outcomes.
  • Track adoption, utilization, and health metrics to proactively identify opportunities and mitigate risks.
  • Partner with customers to maximize the value of brighthush solutions throughout their lifecycle.
  • Escalate concerns and coordinate cross‑functional resources to ensure timely resolution.
• Customer Lifecycle Management
  • Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness.
  • Conduct regular touchpoints, including Quarterly Business Reviews (QBRs), to validate alignment with goals.
  • Maintain accurate account documentation, engagement plans, and success metrics in our CRM.
  • Identify potential risks to satisfaction and retention, and design mitigation plans.
• Cross‑Functional Collaboration
  • Work closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless experience.
  • Coordinate internal resources to address customer needs efficiently.
  • Facilitate communication between customers and internal teams throughout the lifecycle.
  • Escalate issues and risks appropriately, driving resolution and continuous improvement.
• Retention & Growth
  • Support renewal activities by demonstrating tangible value and business outcomes.
  • Identify upsell and cross‑sell opportunities, communicating them to the relevant Sales partners.
  • Contribute to retention strategies through proactive engagement and relationship management.
• Process Improvement
  • Adhere to established Customer Success methodologies, playbooks, and operational processes.
  • Provide leadership with actionable feedback to enhance customer experience, tools, and processes.
  • Participate in team initiatives, training, and continuous improvement efforts.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent experience).
• Minimum 6 years of experience in Customer Success, Account Management, or a related B2B technology role.
• Proven track record of managing enterprise customer relationships, driving adoption, retention, and satisfaction.
• Strong communication, relationship management, and problem‑solving skills.
• Ability to collaborate effectively across cross‑functional teams in a matrixed organization.
• Excellent organizational skills with the capacity to manage multiple customers and priorities simultaneously.
• Experience using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot) to manage engagement activities.

Preferred Qualifications

• Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
• Familiarity with Customer Success metrics such as health scores, adoption rates, retention, and renewal readiness.
• Experience facilitating business reviews and presenting performance metrics to executive audiences.
• Working knowledge of cloud technologies (AWS, Azure, Google Cloud, VMware, etc.).
• Demonstrated ability to identify growth opportunities and partner with Sales to drive expansion.

Skills & Competencies

• Strategic Thinking – Ability to translate customer goals into actionable success plans.
• Data‑Driven Decision Making – Proficiency in analyzing metrics to uncover insights and drive outcomes.
• Stakeholder Management – Skilled at building influence across internal and external stakeholders.
• Project Management – Strong planning, execution, and follow‑through capabilities.
• Customer Advocacy – Passion for championing the customer’s voice within the organization.
• Adaptability – Comfortable navigating ambiguity and driving change in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a clear ladder of advancement. As a Senior CSM III, you will have the chance to:

• Lead larger, more complex accounts and mentor junior CSMs.
• Transition into strategic roles such as Customer Success Director or Head of Customer Experience.
• Participate in cross‑functional projects that shape product strategy and go‑to‑market initiatives.
• Earn industry certifications (e.g., CSIM, CCSP, AWS Certified Solutions Architect) through our sponsorship program.
• Attend global conferences, workshops, and internal knowledge‑sharing sessions to stay ahead of industry trends.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Collaboration, and Impact. We celebrate diverse perspectives, encourage experimentation, and reward results. You’ll find a supportive environment where ideas are heard, feedback is constructive, and success is shared. Our flexible work model blends remote and in‑office collaboration, ensuring you can thrive while maintaining a healthy work‑life balance.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity options. Our comprehensive benefits package includes:

• Health, dental, and vision insurance (including telehealth services).
• 401(k) with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Wellness stipend, mental health resources, and on‑site fitness facilities.
• Continuous learning budget and tuition reimbursement.
• Team‑building retreats, hackathons, and community service days.

Ready to Make an Impact?

If you are a customer‑centric leader who thrives on building lasting relationships, driving measurable outcomes, and collaborating across functions, we want to hear from you. Join brighthush and help shape the future of enterprise technology while advancing your career in a supportive, growth‑oriented environment.

Apply Today – Let’s build success together at brighthush!