Senior Customer Success Manager – Enterprise Strategic Account Leader & Adoption Champion for Senior Care Technology – Remote‑First, Driving Adoption & Growth at brighthush

About brighthush

At brighthush, we’re more than a software provider – we’re a movement that is reshaping how senior care is delivered across the United States. Our cloud‑based workforce management platform empowers care homes, assisted living facilities, and home‑care agencies to streamline staffing, boost operational efficiency, and, most importantly, enhance the daily lives of seniors. Our mission is simple yet powerful: transform the way seniors are cared for by marrying deep industry expertise with cutting‑edge technology. By doing so, we help our clients navigate an ever‑evolving healthcare landscape with confidence, agility, and an unwavering focus on quality of life.

Founded on the belief that technology can make a real difference in people’s lives, brighthush has grown into a remote‑first, high‑growth organization that values collaboration, continuous learning, and an unrelenting commitment to customer success. Our team is spread across the United States, united by a shared passion for innovation and a desire to create brighter futures for seniors and their families.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a purpose‑driven team that rewards creativity, data‑driven decision making, and a genuine passion for improving lives. We foster a dynamic work environment where your ideas are heard, your growth is accelerated, and your contributions directly influence the success of our clients and the broader senior care community. If you’re a strategic thinker with a knack for building lasting relationships and a desire to make a tangible difference, brighthush is the place for you.

Key Responsibilities

As a Senior Customer Success Manager, you will be the linchpin between our clients and the brighthush organization. Your role will encompass the full customer lifecycle, from onboarding to renewal, ensuring that every interaction delivers value and drives adoption. Below is a detailed breakdown of what you’ll be doing day‑to‑day:

• Account Leadership: Own a portfolio of high‑value customer accounts, serving as the primary point of contact for all strategic initiatives and ensuring alignment with client goals. Develop account plans, set quarterly objectives, and track progress against key performance indicators.
• Customer Advocacy: Champion the voice of the customer within brighthush. Translate feedback into product enhancements and service improvements that resonate across the organization, ensuring that our solutions evolve in line with client needs.
• Adoption & Engagement: Design and execute comprehensive onboarding programs, training sessions, and best‑practice workshops that accelerate product adoption and maximize ROI. Create tailored learning paths, host webinars, and develop knowledge‑base articles.
• Renewal & Expansion: Partner with sales and product teams to identify upsell opportunities, secure renewals, and expand the scope of services within existing accounts. Conduct business reviews, present renewal proposals, and negotiate contract terms.
• Cross‑Functional Coordination: Collaborate with engineering, support, marketing, and finance to resolve issues, share insights, and align on customer success metrics. Act as the liaison between the customer and internal teams, ensuring seamless delivery.
• Data Analysis & Reporting: Leverage CRM and analytics tools to monitor usage patterns, churn risk, and satisfaction scores. Present actionable insights to stakeholders and senior leadership, driving data‑driven decision making.
• Process Improvement: Continuously refine customer success workflows, documentation, and knowledge bases to increase efficiency, scalability, and consistency. Identify bottlenecks and implement best practices.
• Thought Leadership: Represent brighthush at industry events, webinars, and client conferences, positioning the company as a trusted advisor in senior care technology. Share insights, speak on panels, and contribute to white papers.

Essential Qualifications

We are looking for a seasoned professional who brings both experience and a passion for customer success. The ideal candidate will have:

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent professional experience).
• 3–5 years of progressive experience in Customer Success, Account Management, or a closely related role.
• Proven track record of managing complex, enterprise‑level accounts and driving measurable adoption.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable strategies.
• Excellent verbal and written communication skills, capable of engaging stakeholders at all levels.
• Experience with CRM platforms, preferably brighthush, and proficiency in data visualization tools (e.g., Tableau, Power BI).
• Demonstrated ability to work independently in a remote environment while maintaining high levels of collaboration and accountability.

Preferred Qualifications

While not mandatory, the following qualifications will set you apart:

• Experience in the senior care or healthcare technology sector.
• Knowledge of workforce management solutions or related SaaS products.
• Certifications in Customer Success Management (CSM) or related disciplines.
• Fluency in additional languages (e.g., Spanish) to support diverse client bases.

Core Skills & Competencies

• Strategic Account Management
• Customer Lifecycle Management
• Data‑Driven Decision Making
• Stakeholder Engagement & Influence
• Problem Solving & Conflict Resolution
• Project Management & Process Optimization
• Team Collaboration & Leadership (cross‑functional)
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Success Manager, you will have the chance to:

• Progress to a Director of Customer Success or VP of Customer Experience role.
• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Access a curated library of courses, certifications, and learning resources to sharpen your skills.
• Contribute to internal knowledge bases, creating best‑practice guides that benefit the entire organization.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Dedicated Slack channels for real‑time collaboration.
• Quarterly virtual retreats that blend learning, networking, and fun.
• A culture that celebrates transparency, innovation, and a customer‑first mindset.

Compensation & Benefits

We offer a competitive base salary range of USD 80,000 – 90,000 per year, complemented by:

• Performance‑based bonuses tied to customer satisfaction and renewal metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours to support work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to lead transformative customer journeys and help senior care organizations unlock their full potential, we’d love to hear from you. Submit your application through our career portal or click the link below to start the process.

Apply to this role at brighthush

Join brighthush Today

Become part of a mission‑driven team that values innovation, collaboration, and impact. As a Senior Customer Success Manager, you’ll play a pivotal role in shaping the future of senior care technology while advancing your own career. If you’re passionate about building lasting relationships, driving adoption, and delivering measurable results, brighthush invites you to apply and help us create brighter futures for our clients and their communities.