Senior Customer Success Manager – Global Church Technology & Community Engagement Lead – Spearheading Digital Ministry Growth, Adoption, and Innovation at brighthush

About brighthush

brighthush isn’t just a software vendor; it’s a global movement that empowers faith communities to thrive in the digital age. With a portfolio that spans mobile engagement apps, live‑streaming platforms, and comprehensive church management systems, brighthush equips pastors, staff, and congregants with the tools they need to build stronger, more connected, and more resilient ministries. Trusted by thousands of churches across the United States, Canada, the United Kingdom, and beyond, brighthush is on a mission to make every church a vibrant hub of community, connection, and belonging.

Why This Role Matters

As the first dedicated Senior Customer Success Manager at brighthush, you will become the linchpin that transforms how churches experience our products. You will partner directly with the Head of Customer Experience to design scalable onboarding processes, nurture long‑term relationships, and build a framework that supports the next generation of church leaders. Your work will influence the entire customer journey—from initial contact to ongoing engagement—ensuring that every church feels supported, heard, and empowered to use technology to deepen ministry.

Key Responsibilities

• End‑to‑End Onboarding – Lead the day‑to‑day execution of onboarding for new churches, securing access, coordinating with engineering for technical setup, creating onboarding templates, and ensuring projects move smoothly from access to delivery.
• Strategic Partnership – Work closely with the Head of Customer Experience as the through‑line for customers, joining sales calls, kickoff meetings, data practice conversations, strategy sessions, and training engagements.
• Independent Customer Engagement – Own monthly check‑ins and relationship management for an assigned book of churches once strategy is defined, driving satisfaction and adoption.
• Bridge Between Customers and Engineering – Translate customer needs into actionable engineering tasks, follow up on deliverables, and reduce the number of times engineers need to be pulled into customer calls.
• Process Documentation – Capture and refine onboarding playbooks, support workflows, training best practices, and ministry‑specific strategies to create a repeatable, scalable system.
• Automation & Operational Backbone – Identify opportunities for automation or delegation (including AI tools) versus tasks that require a human, pastoral touch, and help build the operational backbone that supports growth.
• Travel & In‑Person Engagement – Travel periodically for in‑person training and customer engagements alongside the Head of Customer Experience.

What You’ll Achieve

• First 30 Days – Shadow customer‑facing engagements, begin owning the administration of active onboardings, and document observations.
• First 90 Days – Independently lead end‑to‑end onboarding for new churches, become the primary point of contact for an initial book of churches, and establish a recording‑and‑review habit across customer calls.
• First 6 Months – Own ongoing relationships and monthly check‑ins for ~50 churches, codify onboarding, support, and training playbooks that future hires can adopt.

Who You Are

• Servant‑Hearted – You proactively identify needs, embrace a “no task is too small” mentality, and thrive in a collaborative environment.
• Curiously Inquisitive – You love to understand why and how things work, spend time learning about customer needs, and continuously seek improvement.
• Strategic & Process‑Oriented – You think in steps, structures, and systems, bringing order to chaos and translating strategy into actionable processes.
• Problem Solver & Closer – You tackle difficult challenges, drive solutions, and close loops with stakeholders without waiting for follow‑up.
• Adaptable & Scrappy – You thrive in an early‑stage environment where playbooks are written in real time and you’re excited to help write them.
• Credible Leader – You can confidently and humbly lead discussions with executive pastors and church leadership.
• Customer‑Minded with Technical Aptitude – You’re not a coder, but you understand technology well enough to discuss integrations with brighthush, brighthush, brighthush, brighthush, and evolve strategy alongside customers.

Essential Qualifications

• Meaningful church or ministry experience—staff or deep, sustained involvement in a local church—understanding how pastors think and what change management looks like in a ministry setting.
• Experience in a customer‑facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.
• Strong written and verbal communication skills; comfortable leading meetings and producing clear documentation.
• Demonstrated ability to manage multiple work‑streams independently and prioritize without hand‑holding.
• Familiarity with one or more church management systems (brighthush, brighthush, brighthush, brighthush) is a strong plus.
• Willingness to travel for customer trainings and team gatherings.

Preferred Qualifications

• Experience building or scaling a customer success function from the ground up.
• Knowledge of AI tools that can streamline customer success workflows.
• Background in data analytics and reporting to drive insights for customer health.

Skills & Competencies

• Project Management – Ability to juggle multiple onboarding projects, deadlines, and stakeholder expectations.
• Communication – Clear, concise, and empathetic communication with both technical and non‑technical audiences.
• Relationship Building – Strong interpersonal skills to build trust with pastors, church staff, and internal teams.
• Analytical Thinking – Use data to assess customer health, identify risks, and recommend proactive actions.
• Process Design – Create repeatable, scalable processes that can be adopted by future hires.
• Technical Fluency – Comfortable navigating CRM, support ticketing systems, and integration platforms.

Career Growth & Learning Opportunities

At brighthush, your impact will be visible from day one. As we scale, you’ll have the chance to:

• Lead the design of a global customer success framework that supports thousands of churches.
• Collaborate with founders and senior leaders to shape product strategy and customer experience.
• Mentor and onboard new customer success hires, building a high‑performing team.
• Participate in cross‑functional initiatives—product, engineering, marketing, and sales—to drive holistic growth.
• Attend industry conferences, workshops, and training sessions to stay ahead of digital ministry trends.

Work Environment & Culture

brighthush is built on a foundation of faith, service, and innovation. Our culture is defined by:

• Servant Leadership – We prioritize the needs of our customers and each other, fostering a supportive and collaborative atmosphere.
• Continuous Learning – From weekly knowledge‑sharing sessions to formal training programs, we encourage growth at every level.
• Agility & Transparency – In a fast‑moving startup environment, we value open communication, quick decision‑making, and a willingness to iterate.
• Diversity & Inclusion – We celebrate diverse perspectives and are committed to creating an inclusive workplace where everyone can thrive.
• Work‑Life Balance – Flexible schedules, remote work options, and generous time‑off policies help you recharge and stay productive.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with industry standards for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, retention, and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your family.
• 401(k) plan with company match to support your future.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to lead the next wave of digital ministry, we’d love to hear from you. Please submit your resume, a cover letter detailing your experience with churches and customer success, and any relevant portfolio or case studies that showcase your impact. Join brighthush and help shape the future of faith communities worldwide.