Senior Customer Success Manager – Health Systems & Clinical Services – Remote (Regional Travel) – Driving Digital Health Transformation & Patient Care Excellence at brighthush

Introduction: Join the Digital Health Revolution at brighthush

At brighthush, we’re not just building technology – we’re reshaping the way hospitals, health systems, and clinical laboratories deliver care. Our suite of diagnostics, data analytics, and integrated care solutions empowers clinicians to make faster, more accurate decisions, ultimately improving patient outcomes and reducing costs across the United States. As a rapidly expanding player in the health technology space, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. We celebrate diversity, champion work‑life balance, and invest heavily in the professional growth of every team member.

If you thrive in a dynamic environment where your ideas directly influence the future of healthcare, we want you on our team.

Why Your Impact Matters at brighthush

• Scale of Influence – Your work will touch the care journeys of thousands of patients nationwide.
• Remote Flexibility with Regional Presence – Enjoy the freedom of a fully remote role while engaging with key stakeholders across the country.
• Career Growth – Clear pathways to leadership, mentorship programs, and access to industry conferences.
• Culture of Innovation – Experimentation, cross‑functional collaboration, and continuous improvement are at the core of everything we do.
• Competitive Compensation & Benefits – Comprehensive health, dental, vision, 401(k) matching, generous PTO, wellness stipends, and more.

Key Responsibilities

As a Senior Customer Success Manager, you will be the trusted advisor for our health system and clinical laboratory partners. Your role blends strategic account management, product expertise, and operational excellence to ensure our customers achieve their clinical and business objectives.

• Account Strategy & Execution – Design and implement comprehensive account plans that align brighthush solutions with each partner’s clinical workflows and business goals.
• Relationship Stewardship – Serve as the primary point of contact for senior leadership, clinicians, and IT teams, building long‑lasting, trust‑based relationships.
• Business Review Leadership – Lead quarterly business reviews (QBRs) to assess performance metrics, identify improvement opportunities, and showcase ROI.
• Product Advocacy – Collaborate with product, engineering, and data science teams to provide customer feedback, influence roadmap decisions, and drive feature adoption.
• Cross‑Functional Coordination – Orchestrate implementation, training, and support teams to ensure seamless onboarding and ongoing success.
• Revenue Expansion – Identify upsell and expansion opportunities within existing accounts, contributing to revenue growth.
• Regional Travel – Travel regionally (up to 25% of the time) to conduct in‑person workshops, training sessions, and strategic meetings.
• Data & Forecasting – Maintain accurate forecasting, pipeline reporting, and account health dashboards in Salesforce and other CRM tools.
• Continuous Improvement Champion – Share best practices, lessons learned, and success stories across the organization.

Essential Qualifications

• 10+ years of experience in customer success, account management, or client services within the healthcare technology space.
• Proven track record of managing large, complex accounts with a focus on retention and expansion.
• Deep understanding of hospital and laboratory operations, including clinical workflows, regulatory compliance (HIPAA, CLIA), and data security.
• Strong analytical skills with the ability to interpret clinical data, performance metrics, and financial KPIs.
• Excellent communication and presentation skills, capable of engaging C‑suite executives, clinicians, and IT leaders.
• Experience leading cross‑functional teams and driving projects from inception to completion.
• Proficiency in Salesforce, Microsoft Office Suite, and data visualization tools (e.g., Tableau, Power BI).
• Valid driver’s license and willingness to travel regionally.

Preferred Qualifications

• Background in clinical informatics, health informatics, or a related field.
• Experience with electronic health record (EHR) integration and interoperability standards (FHIR, HL7).
• Knowledge of value‑based care models, bundled payments, and quality metrics such as HEDIS.
• Previous experience in a startup or high‑growth environment.
• Advanced degree (MBA, MPH, or equivalent) is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s vision.
• Relationship Building – Proven skill in cultivating trust with diverse stakeholders.
• Problem Solving – Creative approach to overcoming obstacles and delivering solutions.
• Data‑Driven Decision Making – Comfortable working with large datasets to inform strategy.
• Project Management – Strong organizational skills and the ability to manage multiple priorities.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Leadership – Mentor junior team members and influence cross‑functional collaboration.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the impact you make. As a Senior Customer Success Manager, you will:

• Progress to Director of Customer Success or VP of Customer Experience within 2–3 years.
• Participate in leadership development programs and receive mentorship from senior executives.
• Attend industry conferences such as HIMSS, Health 2.0, and other leading health technology events.
• Access continuous learning resources, including online courses, certifications, and internal knowledge bases.
• Lead new initiatives, such as launching a customer advocacy program or developing a global expansion strategy.

Work Environment & Culture

brighthush thrives on a culture that blends innovation with empathy. Our remote‑first approach is supported by:

• Weekly virtual town halls and cross‑departmental hackathons.
• Flexible work hours that respect personal commitments.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular team‑building retreats and wellness activities.
• Transparent communication channels and an open‑door policy for feedback.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity options. Our benefits package includes:

• Health, dental, and vision insurance with comprehensive coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and paid parental leave.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) and mental health resources.

How to Apply

If you are ready to lead the next wave of digital health transformation and help hospitals and laboratories achieve unprecedented levels of efficiency and patient care, we encourage you to apply today. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that demonstrate your impact in customer success.

Join brighthush and be part of a mission‑driven team that is redefining the future of healthcare. Together, we can bring clarity and confidence to every clinical decision.