Senior Customer Success Manager – Health Systems & Clinical Services – Remote (Regional Travel) – Leading Digital Health Transformation, Patient Care Excellence, and Strategic Partnerships at brighthush

Welcome to the Future of Healthcare – Join brighthush as a Senior Customer Success Manager

brighthush is at the forefront of the digital health revolution, turning data into actionable insights that empower hospitals, health systems, and clinical laboratories to deliver faster, safer, and more cost‑effective care. Our integrated diagnostics, analytics, and care coordination platforms are already reshaping patient journeys across the United States. As we accelerate our growth, we’re looking for a seasoned Customer Success leader who can translate our technology into tangible value for our partners and help them thrive in an increasingly competitive landscape.

Why Your Role Will Make a Difference

In this position you will be the bridge between brighthush’s cutting‑edge solutions and the frontline clinicians, administrators, and IT leaders who rely on them. Your strategic guidance will directly influence clinical outcomes, operational efficiencies, and financial performance for thousands of patients nationwide. You’ll enjoy the flexibility of a fully remote role while maintaining a regional presence to build deep, trust‑based relationships with key stakeholders.

Impact Highlights

• Patient‑Centric Outcomes – Drive measurable improvements in diagnostic turnaround times, test accuracy, and care coordination.
• Revenue Growth – Identify and execute upsell and expansion opportunities that contribute to the company’s top‑line.
• Strategic Partnerships – Shape the future of healthcare by influencing product roadmaps and industry standards.
• Professional Development – Lead initiatives that foster learning, mentorship, and career progression for yourself and your team.
• Work‑Life Harmony – Enjoy a remote‑first culture that values flexibility, diversity, and employee well‑being.

Key Responsibilities – Your Day‑to‑Day Mission

As the trusted advisor for our health system and laboratory partners, you will blend strategic account management, product expertise, and operational excellence to ensure our customers achieve their clinical and business objectives.

• Account Strategy & Execution – Design and implement comprehensive account plans that align brighthush solutions with each partner’s clinical workflows, regulatory requirements, and financial goals.
• Relationship Stewardship – Serve as the primary point of contact for senior leadership, clinicians, and IT teams, building long‑lasting, trust‑based relationships that foster collaboration and mutual success.
• Business Review Leadership – Lead quarterly business reviews (QBRs) to assess performance metrics, identify improvement opportunities, and showcase ROI to executive stakeholders.
• Product Advocacy & Feedback Loop – Partner with product, engineering, and data science teams to provide customer feedback, influence roadmap decisions, and drive feature adoption.
• Cross‑Functional Coordination – Orchestrate implementation, training, and support teams to ensure seamless onboarding and ongoing success.
• Revenue Expansion – Identify upsell and expansion opportunities within existing accounts, contributing to revenue growth and customer lifetime value.
• Regional Travel & Engagement – Travel regionally (up to 25% of the time) to conduct in‑person workshops, training sessions, and strategic meetings that deepen relationships.
• Data & Forecasting – Maintain accurate forecasting, pipeline reporting, and account health dashboards in Salesforce and other CRM tools.
• Continuous Improvement Champion – Share best practices, lessons learned, and success stories across the organization to elevate overall performance.

Essential Qualifications – What We Expect

• 10+ years of experience in customer success, account management, or client services within the healthcare technology space.
• Proven track record of managing large, complex accounts with a focus on retention, expansion, and customer satisfaction.
• Deep understanding of hospital and laboratory operations, including clinical workflows, regulatory compliance (HIPAA, CLIA), and data security.
• Strong analytical skills with the ability to interpret clinical data, performance metrics, and financial KPIs.
• Excellent communication and presentation skills, capable of engaging C‑suite executives, clinicians, and IT leaders.
• Experience leading cross‑functional teams and driving projects from inception to completion.
• Proficiency in Salesforce, Microsoft Office Suite, and data visualization tools (e.g., Tableau, Power BI).
• Valid driver’s license and willingness to travel regionally.

Preferred Qualifications – Bonus Points

• Background in clinical informatics, health informatics, or a related field.
• Experience with electronic health record (EHR) integration and interoperability standards (FHIR, HL7).
• Knowledge of value‑based care models, bundled payments, and quality metrics such as HEDIS.
• Previous experience in a startup or high‑growth environment.
• Advanced degree (MBA, MPH, or equivalent) is a plus.

Skills & Competencies – What Makes You Successful

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s vision.
• Relationship Building – Proven skill in cultivating trust with diverse stakeholders.
• Problem Solving – Creative approach to overcoming obstacles and delivering solutions.
• Data‑Driven Decision Making – Comfortable working with large datasets to inform strategy.
• Project Management – Strong organizational skills and the ability to manage multiple priorities.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Leadership – Mentor junior team members and influence cross‑functional collaboration.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe that your professional growth is as important as the impact you make. As a Senior Customer Success Manager, you will have a clear trajectory toward leadership roles and access to a wealth of learning resources.

• Progress to Director of Customer Success or VP of Customer Experience within 2–3 years.
• Participate in leadership development programs and receive mentorship from senior executives.
• Attend industry conferences such as HIMSS, Health 2.0, and other leading health technology events.
• Access continuous learning resources, including online courses, certifications, and internal knowledge bases.
• Lead new initiatives, such as launching a customer advocacy program or developing a global expansion strategy.

Work Environment & Culture – Why brighthush is a Great Place to Work

brighthush thrives on a culture that blends innovation with empathy. Our remote‑first approach is supported by a vibrant community of professionals who value collaboration, transparency, and continuous improvement.

• Weekly virtual town halls and cross‑departmental hackathons that spark creativity.
• Flexible work hours that respect personal commitments and promote work‑life balance.
• Inclusive hiring practices that celebrate diverse perspectives and foster belonging.
• Regular team‑building retreats and wellness activities that strengthen camaraderie.
• Transparent communication channels and an open‑door policy for feedback and ideas.

Compensation & Benefits – We Reward Your Excellence

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity options. Our benefits package is designed to support your health, well‑being, and professional growth.

• Health, dental, and vision insurance with comprehensive coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and paid parental leave.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) and mental health resources.

How to Apply – Take the Next Step

If you are ready to lead the next wave of digital health transformation and help hospitals and laboratories achieve unprecedented levels of efficiency and patient care, we encourage you to apply today. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that demonstrate your impact in customer success.

Join brighthush and be part of a mission‑driven team that is redefining the future of healthcare. Together, we can bring clarity and confidence to every clinical decision.