Senior Customer Success Manager – Healthcare SaaS – Driving Growth & Innovation at brighthush

About brighthush

brighthush is a pioneering healthcare technology company that harnesses artificial intelligence to transform patient care. By analyzing the entirety of a patient’s medical record in real time, our platform surfaces critical diagnoses that might otherwise be missed, supports clinicians during chart review, and powers population‑wide screening to identify patients who qualify for lifesaving treatments. We partner with the nation’s leading health systems to accelerate the adoption of data‑driven care and to lead the industry toward a future where every patient receives the right care at the right time.

Our mission is simple yet ambitious: to bring world‑class healthcare to everyone. We do this by building tools that empower clinicians, streamline workflows, and unlock insights that drive better outcomes. If you thrive on solving complex problems, enjoy working in a fast‑paced startup environment, and are passionate about improving patient lives, brighthush is the place for you.

Why Join brighthush?

• Impactful Work – Your efforts will directly influence the success of hospitals and health systems, shaping the future of patient care.
• Career Growth – Rapid advancement opportunities, mentorship from senior leaders, and a culture that rewards initiative.
• Innovative Culture – A collaborative, nimble team that values experimentation, continuous learning, and data‑driven decision making.
• Competitive Compensation & Perks – Equity, performance bonuses, comprehensive health benefits, and a generous wellness budget.
• Flexibility – Hybrid work model with up to 6 weeks per year working remotely, plus a Manhattan office that offers catered lunches and a vibrant social scene.

Key Responsibilities

As a Customer Success Manager at brighthush, you will own the full customer journey—from technical integration and onboarding to renewal and expansion. Your role will be pivotal in ensuring a world‑class client experience and driving sustainable growth.

• Customer Lifecycle Management – Oversee every phase of the customer lifecycle, ensuring seamless technical integration, effective implementation, comprehensive user training, and timely renewal.
• Retention & Growth Strategy – Set clear retention goals and renewal milestones, and develop strategies to exceed them.
• Relationship Building – Cultivate deep relationships with client leadership, positioning them as product champions who advocate for brighthush across their organization.
• Impact Analysis & QBRs – Produce data‑rich impact analyses for Quarterly Business Reviews, highlighting ROI, adoption metrics, and opportunities for expansion.
• Feedback Loop – Monitor customer feedback, identify pain points, and collaborate with product, engineering, and support teams to drive continuous improvement.
• Project Coordination – Lead cross‑functional project tracking, ensuring timely delivery of new features, integrations, and enhancements.
• Process Optimization – Continuously refine internal processes to increase efficiency, reduce friction, and elevate the overall customer experience.
• Knowledge Management – Maintain a deep understanding of brighthush’s products, services, and industry trends, and translate that knowledge into actionable insights for customers.

Essential Qualifications

• 3+ years of professional experience in healthcare customer success or a related field.
• Recent experience (within the last 2 years) working with acute care settings and inpatient Epic or Cerner EHR integrations.
• Proven ability to lead meetings with healthcare client stakeholders, including clinical leaders in large, complex health systems.
• Strong proficiency in Excel, analytics, and data modeling to derive actionable insights.
• Track record of fostering productive, long‑term business partnerships.
• Based in MT, CT, or ET time zones, located within 50 miles of a major airport.
• Willingness to travel to client sites as needed (up to 30%).

Preferred Qualifications

• Experience with clinical informatics and health information exchange.
• Comfortable debating ideas respectfully, taking pragmatic approaches, and collaborating to achieve goals.
• Excellent written and verbal communication skills, with the ability to translate complex data into clear, compelling narratives.
• Passion for continuous learning and a desire to help teammates grow.
• Experience working in a dynamic startup environment and managing multiple priorities.
• Familiarity with AI tools and their application in healthcare analytics.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Analytical Acumen – Strong data literacy, with the ability to interpret metrics and translate them into actionable plans.
• Project Management – Proven skill in coordinating cross‑functional teams, managing timelines, and ensuring deliverables meet quality standards.
• Communication & Influence – Exceptional presentation skills and the ability to influence stakeholders at all levels.
• Adaptability – Comfortable navigating ambiguity, pivoting quickly, and thriving in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Mentorship from senior leaders across product, engineering, and sales.
• Access to industry conferences, workshops, and training programs.
• Internal knowledge‑sharing sessions and lunch‑and‑learn events.
• Clear promotion pathways: from Customer Success Manager to Senior Manager, Director, and beyond.
• Opportunities to cross‑train in product, data science, and clinical informatics.

Work Environment & Culture

brighthush is built on a foundation of mutual respect, transparency, and collaboration. Our culture encourages:

• Open communication and honest feedback.
• Innovation and experimentation, with a data‑driven approach to decision making.
• Work‑life balance, supported by flexible schedules and remote options.
• Community involvement, including volunteer days and partnerships with local health initiatives.
• Celebration of diversity and inclusion, with a commitment to creating a welcoming environment for all.

Compensation & Benefits

• Base Salary – $120,000 to $140,000 annually, commensurate with experience.
• Equity – Eligible for company equity, aligning your success with brighthush’s growth.
• Performance Bonus – Annual bonus tied to ARR targets and individual performance.
• Health Coverage – 99% employer‑paid medical, dental, and vision plans.
• Wellness – Monthly wellness budget and One Medical subscription for holistic health support.
• Paid Time Off – 18 days of PTO per year plus a 1‑week holiday break.
• Team Events – Company‑sponsored retreats, social events, and catered lunches at our Manhattan office.
• Flexibility – Hybrid work model with up to 6 weeks per year working remotely.
• Sabbatical Program – Opportunity to take extended time off for personal or professional development.

Eligibility & Application Process

We are currently only considering candidates who are authorized to work in the United States without visa sponsorship. All applicants must successfully complete a background check as part of the hiring process.

To apply, please submit your resume and a brief cover letter outlining why you are the ideal fit for this role. We look forward to learning how your expertise can help brighthush continue to revolutionize patient care.

Join brighthush Today

Are you ready to make a tangible difference in healthcare? If you are a strategic, data‑driven, and customer‑focused professional eager to grow within a mission‑driven startup, we want to hear from you. Apply now and become part of a team that is redefining the future of patient care.