Senior Customer Success Manager – Healthcare Solutions & Implementation Leader – Championing Value‑Based Care Transformation, Strategic Partnerships, and Data‑Driven Outcomes at brighthush

About brighthush

brighthush stands at the forefront of healthcare technology, redefining how payers, providers, and health plans design, deliver, and finance care. By marrying cutting‑edge data analytics, risk‑adjustment modeling, and comprehensive quality‑of‑care solutions, we empower our partners to elevate patient outcomes, streamline operations, and achieve sustainable growth. Our mission is clear: to transform the way healthcare is delivered, measured, and financed, creating a healthier future for patients, providers, and payers alike.

Why brighthush is the Right Place for Your Career

At brighthush, we believe that the future of healthcare is built on the expertise, passion, and dedication of the people who drive it. Our culture is rooted in collaboration, relentless innovation, and an unwavering focus on client success. As we expand our footprint across the United States, we are seeking seasoned leaders who can help shape the next wave of value‑based care.

• Impactful Work: Partner with leading health plans and providers to design and implement solutions that directly improve patient outcomes.
• Career Growth: We invest heavily in professional development, mentorship, and clear promotion pathways—from Customer Success Manager to Senior Manager, Director, and VP roles.
• Competitive Compensation: A comprehensive package that rewards performance, includes bonus potential, and supports long‑term financial security.
• Flexible Work Environment: Remote work across the United States with a supportive, collaborative culture.
• Benefits & Perks: Health, dental, vision, life insurance, disability coverage, 401(k) with company match, generous PTO, and more.

Your Impact as a Senior Customer Success Manager

In this role, you will own a portfolio of high‑value clients and be responsible for every phase of their journey—from onboarding to expansion. Your strategic leadership, project management, and client advocacy will ensure that our solutions deliver measurable business outcomes and drive lasting value for our partners.

Key Responsibilities

• Trusted Advisor & Relationship Lead: Serve as the primary point of contact for senior client leaders, building deep, consultative relationships that drive trust and partnership.
• Onboarding & Implementation Champion: Design, execute, and monitor detailed implementation plans, ensuring timely delivery, risk mitigation, and alignment with client success criteria.
• Strategic Partnership Development: Identify upsell and cross‑sell opportunities, document client requirements, and translate them into actionable contracts and roadmaps.
• Leadership & Governance: Facilitate joint leadership committees, steering long‑term planning, tactical reviews, and escalation resolution.
• Performance & Forecasting: Track key account metrics (e.g., provider adoption, utilization rates, revenue impact), forecast growth, and report on progress to internal stakeholders.
• Team Leadership in a Matrixed Environment: Influence and coordinate cross‑functional teams—including product, engineering, operations, and vendor partners—to deliver seamless client experiences.
• Client Training & Enablement: Deliver training sessions on brighthush tools, processes, and analytics dashboards, ensuring clients achieve proficiency and realize ROI.
• Voice of the Client: Gather formal and informal feedback, advocate for client needs, and collaborate with product teams to drive continuous improvement.
• Best‑Practice Development: Create and refine client engagement frameworks, implementation playbooks, and knowledge bases that set industry standards.
• Innovation & Thought Leadership: Stay abreast of emerging trends in value‑based care, data analytics, and healthcare technology, and share insights with clients and internal stakeholders.

Essential Qualifications

• Minimum 4+ years of client‑facing experience in the healthcare sector, with a proven track record of managing complex, multi‑stakeholder engagements.
• At least 4+ years of experience leading large‑scale projects, preferably in risk‑adjustment, quality‑of‑care, or related domains.
• Deep understanding of healthcare data analytics, value‑based care models, and payer‑provider ecosystems.
• Exceptional communication skills—both written and verbal—across all levels of an organization.
• Strong analytical mindset with the ability to interpret data, build dashboards, and present insights compellingly.
• Proficiency in Microsoft Office, especially PowerPoint, Excel, and Word; experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively in a fast‑paced environment.
• Willingness to travel during the week to meet clients, attend conferences, and support on‑site implementations.

Preferred Qualifications

• Experience with brighthush or similar SaaS platforms in the healthcare analytics space.
• Project management certification (PMP, Prince2, or equivalent).
• Background in change management, adoption strategy, or organizational development.
• Fluency in additional languages (e.g., Spanish) is a plus.

Core Competencies & Skills

• Client‑Centric Mindset: Passion for delivering value and exceeding expectations.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Influence & Negotiation: Skilled at aligning diverse stakeholders toward common goals.
• Data‑Driven Decision Making: Comfortable turning complex data into actionable insights.
• Adaptability: Thrives in a dynamic, evolving environment.
• Collaboration: Works effectively across functional teams and external partners.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Access to internal and external training programs, including leadership development, technical certifications, and industry conferences.
• Mentorship from senior leaders who are passionate about nurturing talent.
• Clear promotion pathways—from Customer Success Manager to Senior Manager, Director, and VP roles—based on performance and impact.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Annual learning stipend to support courses, certifications, and conferences of your choice.
• Regular knowledge‑sharing sessions and hackathons to foster innovation and continuous improvement.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through weekly virtual huddles, quarterly town halls, and informal virtual coffee chats. We celebrate diversity, encourage innovation, and reward initiative. Our leaders are approachable, our teams are supportive, and our mission is shared by everyone who joins us.

Compensation & Benefits

• Competitive Base Salary: Reflective of your experience, skills, and market benchmarks.
• Bonus Potential: Performance‑based bonuses that reward exceptional results.
• 401(k) with Company Match: Secure your future with a generous retirement plan.
• Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability coverage.
• Paid Time Off: Generous PTO, holidays, and sick leave to support work‑life balance.
• Professional Development: Reimbursement for courses, certifications, and conferences.
• Employee Recognition: Regular awards, spot bonuses, and public acknowledgment of achievements.
• Wellness Programs: Access to mental health resources, fitness stipends, and wellness challenges.
• Technology Stipend: Support for home office equipment and high‑speed internet.

Ready to Make an Impact?

If you are a strategic, client‑focused leader who thrives on building lasting partnerships and driving measurable outcomes in the healthcare space, we want to hear from you. Join brighthush and help shape the future of value‑based care while advancing your career in a supportive, growth‑oriented environment.

Apply today by visiting our careers page or contacting our recruiting team. Let’s build healthier futures together.