Senior Customer Success Manager – Implementation & Technical Partner – Accelerating Adoption & Growth in AI‑Powered Restaurant Technology Solutions at brighthush

About brighthush

brighthush is not just a software vendor; it is the catalyst that is reshaping the future of hospitality. By weaving together artificial intelligence, machine learning, and data‑driven analytics, we deliver a single, unified platform that automates finance, operations, and marketing for restaurants of every size. Whether you run a cozy café or a multi‑location chain, our clients gain instant visibility into revenue, inventory, and customer behavior, enabling smarter decisions, faster execution, and sustainable profit growth.

Founded by seasoned entrepreneurs, operators, and AI engineers who have worked at leading tech firms, consulting powerhouses, and investment banks, brighthush has evolved from a niche startup into a market leader in less than three years. Today, we serve more than 10,000 restaurants across the United States and beyond, partnering with some of the most recognizable brands in the industry.

With offices in San Francisco, New York, Tampa, and India, brighthush offers a truly global work environment that blends the energy of a high‑growth startup with the stability of an established enterprise. We’re looking for a Customer Success Manager who thrives in a culture of innovation, collaboration, and relentless focus on customer success.

Why brighthush?

At brighthush, your work has tangible, measurable impact. Every day you’ll see how your efforts translate into:

• Significant reductions in manual labor hours for restaurant staff.
• Improved inventory accuracy and real‑time cost savings.
• Higher customer satisfaction scores through smarter, automated marketing.
• Data‑driven decision making that fuels revenue growth.

Our culture is built on transparency, continuous learning, and a deep respect for each individual’s contribution. We celebrate successes together, learn from challenges, and always keep the customer at the center of everything we do.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted implementation partner for our restaurant clients. This is not a traditional account‑management or customer‑service role; it’s a technical, project‑management‑heavy position that requires a blend of deep product knowledge, hands‑on integration expertise, and exceptional communication skills.

You will guide customers from the moment they sign a contract through a smooth, successful launch, ensuring that every integration, configuration, and training session delivers measurable value from day one. Your impact will be felt across the entire customer lifecycle, from onboarding to adoption, and you will work closely with Product, Engineering, Sales, and Operations to continuously improve the customer experience.

Your Day‑to‑Day

Every day is a new opportunity to solve complex problems, collaborate with cross‑functional teams, and help restaurants thrive. Typical responsibilities include:

• Managing the full implementation lifecycle for new clients.
• Coordinating technical integrations with POS systems, payment processors, and third‑party platforms.
• Delivering engaging training sessions and ongoing support to client teams.
• Acting as the primary point of contact for technical issues and working closely with Engineering to resolve them.
• Monitoring adoption metrics and proactively identifying opportunities for upsell or expansion.
• Documenting customer requirements, workflows, and implementation details in our internal knowledge base and CRM.
• Advocating for customers within brighthush, ensuring their feedback shapes product development.

Key Responsibilities

• End‑to‑End Onboarding: Own the customer onboarding journey from contract signature to launch, ensuring a seamless transition and rapid value realization.
• Implementation Leadership: Lead cross‑functional implementation projects, set realistic timelines, manage milestones, and keep stakeholders aligned.
• Technical Integration: Coordinate integrations with POS systems and third‑party platforms, validate data quality, and troubleshoot any technical issues.
• Training & Enablement: Deliver engaging onboarding sessions and ongoing training to customer teams, translating complex technical concepts into clear, actionable guidance.
• Issue Resolution: Act as the primary point of contact for technical issues, working closely with Engineering to diagnose and resolve problems quickly.
• Customer Health Monitoring: Track adoption metrics, identify opportunities for upsell or expansion, and proactively address any adoption barriers.
• Documentation: Capture customer requirements, workflows, and implementation details in our internal knowledge base and CRM.
• Product Evangelism: Become a product expert, advising customers on best practices and new feature adoption.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Operations to refine processes, share feedback, and drive continuous improvement.
• CRM Management: Maintain accurate, up‑to‑date customer records in our CRM and internal systems.

Essential Qualifications

• Native or near‑native English communication skills (spoken and written).
• Minimum 2 years of experience in Customer Success, Implementation, Solutions Consulting, Technical Support, or Professional Services.
• Proven track record of managing multiple customer projects simultaneously.
• Excellent project management and organizational skills.
• Strong technical aptitude: comfortable with APIs, integrations, troubleshooting, and technical workflows.
• Analytical mindset with strong problem‑solving abilities.
• Ability to explain technical concepts to non‑technical audiences.
• Experience working directly with U.S. customers.
• Proficiency with CRMs and modern SaaS tools.
• Strong ownership mentality and ability to work independently.
• Located in Latin, South, or Central America.

Preferred Experience

• SaaS implementations
• APIs and system integrations
• POS systems
• Restaurant technology
• SQL
• JSON
• Zapier or workflow automation tools
• Jira
• HubSpot, Salesforce, or similar CRM platforms
• Customer onboarding
• Technical account management
• Enterprise software

Success Metrics

Within your first six months, you will:

• Successfully onboard and launch customers with minimal supervision.
• Build trusted relationships with customer stakeholders.
• Manage multiple concurrent implementations while consistently meeting deadlines.
• Resolve customer issues quickly and professionally.
• Maintain high customer satisfaction throughout the onboarding process.
• Become a trusted internal expert on implementation best practices.
• Contribute ideas that improve customer experience and operational efficiency.

What We Value

• Exceptional intelligence and a rapid learning curve.
• High organization and meticulous attention to detail.
• Curiosity and a strong technical mindset.
• Excellent communication skills.
• Customer obsession and a passion for delivering value.
• Calmness under pressure and resilience.
• Resourceful problem‑solving abilities.
• Comfort with ambiguity and a bias toward action.
• A team‑first attitude and low ego.

Career Growth & Learning Opportunities

At brighthush, your growth is our success. As a Senior Customer Success Manager, you will:

• Advance into senior or lead roles within Customer Success, Product Management, or Technical Consulting.
• Gain exposure to AI and machine‑learning initiatives, deepening your technical expertise.
• Participate in cross‑functional projects that shape the future of restaurant technology.
• Access continuous learning resources, including certifications in SaaS implementation, data analytics, and project management.
• Receive mentorship from seasoned leaders who have built and scaled high‑growth tech companies.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our teams are distributed across multiple time zones, yet we maintain a strong sense of community through regular virtual town halls, hackathons, and knowledge‑sharing sessions. We value diversity, equity, and inclusion, and we actively support flexible work arrangements to accommodate different lifestyles and time zones.

Compensation & Benefits

We offer a competitive salary range of $20,000–$35,000, commensurate with experience, along with a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Flexible paid time off and holiday schedule.
• Professional development stipend.
• Equity options to share in the company’s growth.
• Remote‑friendly work environment with occasional in‑office collaboration.
• Access to cutting‑edge tools and technologies.

How to Apply

If you’re ready to become a pivotal part of a fast‑growing, AI‑driven restaurant technology company and help thousands of restaurants unlock their full potential, we’d love to hear from you. Submit your application through our careers portal or contact our recruitment team directly. We look forward to learning how your unique skills and experiences can help us continue to innovate and deliver exceptional value to our customers.

Hiring Process & AI Disclosure

brighthush may use AI tools to support parts of the hiring process—reviewing applications, analyzing responses, and supporting interview workflows. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are always made by people. If you have questions about how your data is processed, please reach out directly.

Accessibility & Reasonable Accommodations

brighthush is committed to providing an accessible and inclusive hiring process. If you require a reasonable accommodation at any stage of the recruitment process, please let us know and we’ll work with you to provide appropriate support.