Senior Customer Success Manager – Japanese & Korean Language Specialist – Remote – Driving Adoption, Retention, and Revenue Growth for a Leading Global SaaS Platform at brighthush

About brighthush

brighthush is a trailblazing SaaS company that empowers organizations worldwide to unlock the full potential of their digital workflows. With a suite of cloud‑based collaboration, data‑management, and AI‑enhanced productivity tools, we help businesses of all sizes streamline operations, accelerate innovation, and achieve measurable outcomes. Our mission is simple yet powerful: make technology work for people, not the other way around.

Operating in a fast‑paced, remote‑first environment, brighthush values curiosity, ownership, and a relentless focus on customer success. We celebrate diversity, encourage continuous learning, and reward bold ideas that drive real impact. If you thrive in a culture where your voice matters, your growth is supported, and your work directly shapes the future of work, brighthush is the place for you.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin that connects our customers’ ambitions with the full spectrum of brighthush’s capabilities. You will own the post‑sale journey for a portfolio of high‑value clients across Japan and Korea, ensuring they realize tangible ROI, achieve product mastery, and remain loyal advocates. Your strategic influence will directly impact our Net Revenue Retention (NRR), expansion revenue, and the overall health of our customer ecosystem.

Key Responsibilities

• Build and nurture trusted relationships across all levels of customer organizations—from executive sponsors and business leaders to IT administrators and end‑users. Your credibility will be the foundation for long‑term partnership.
• Own the customer strategy for your assigned portfolio. Set clear priorities, develop actionable roadmaps, and proactively drive adoption, value realization, and growth.
• Develop deep technical fluency with brighthush’s platform. Engage confidently with IT teams on product capabilities, security, configuration, integrations, governance, and workflow optimization.
• Translate business and technical needs into practical use cases, recommendations, and actionable insights that resonate with both customers and internal stakeholders.
• Lead strategic engagements such as product education sessions, use‑case workshops, Success Business Reviews (SBRs), and value‑based renewal conversations that align brighthush’s solutions with customer outcomes.
• Collaborate cross‑functionally with Sales, Product, Support, Legal, Finance, and Partner teams to remove blockers, mitigate renewal risks, and identify expansion opportunities.
• Advocate for the customer within brighthush by prioritizing actions based on usage data, health scores, and stakeholder feedback, and by contributing to playbooks, best practices, and continuous improvement initiatives.
• Manage a balanced portfolio of approximately 80% Japanese and 20% Korean accounts, with flexibility to adjust based on evolving business needs.
• Represent brighthush at industry events and customer conferences, sharing insights and building brand credibility.

Essential Qualifications

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, or Professional Services, with a proven track record of driving product adoption and delivering measurable business value.
• Strong commercial acumen and a demonstrated ability to own renewal cycles, including early renewal planning, commercial negotiations, and coordination with Sales to secure retention and expansion.
• Technical aptitude and product curiosity: comfortable learning new SaaS products, navigating complex technical environments, and translating technical details into business‑oriented guidance.
• Exceptional relationship‑building skills across all stakeholder levels, with a proven ability to influence both technical and executive audiences.
• Analytical mindset: adept at using customer insights, usage metrics, and business context to assess health, identify risks, prioritize actions, and recommend solutions.
• Self‑starter who can ramp quickly, navigate ambiguity, and drive initiatives forward with minimal supervision.
• Bachelor’s degree or equivalent practical experience.
• Fluent spoken and written Japanese (business level) and Korean (business level), with strong English communication skills for global collaboration.
• Willingness to travel for customer visits in Japan and Korea, as well as for international company off‑sites and sales kick‑offs.

Preferred Qualifications

• Experience owning or contributing to renewal and retention programs, with concrete examples of risk mitigation, value demonstration, and successful renewal outcomes.
• Background managing strategic relationships with multiple stakeholders, complex decision‑making processes, and shifting business priorities—ideally within the Japanese or Korean market.
• Proficiency in delivering executive business reviews that connect product adoption to tangible business outcomes and future investment.
• Experience working with channel partners and navigating partner‑led customer relationships.
• Familiarity with CRM, customer‑success platforms, health‑scoring systems, and renewal‑management tools; ability to leverage usage data or ROI analysis to guide retention and growth.
• Exposure to multiple SaaS products and an interest in generative AI and related emerging technologies.

Core Skills & Competencies

• Customer‑centric mindset: Deep empathy for customer challenges and a relentless drive to deliver value.
• Strategic thinking: Ability to see the big picture, align initiatives with business goals, and anticipate future needs.
• Communication & storytelling: Translate complex technical concepts into clear, compelling narratives for diverse audiences.
• Data‑driven decision making: Use metrics, dashboards, and qualitative insights to inform actions and measure impact.
• Collaboration & influence: Work seamlessly across cross‑functional teams and influence stakeholders without direct authority.
• Adaptability & resilience: Thrive in a fast‑changing environment, pivoting strategies as market dynamics evolve.
• AI fluency: Leverage AI tools to augment judgment, enhance productivity, and deliver smarter customer solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a team of success managers and shaping the customer experience strategy.
• Gain exposure to product strategy, go‑to‑market planning, and enterprise sales, broadening your skill set across the entire customer lifecycle.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that accelerate your career trajectory.
• Access a curated learning library, including courses on AI, data analytics, and advanced SaaS sales techniques.
• Attend global conferences, hackathons, and industry summits to stay ahead of market trends and network with thought leaders.

Work Environment & Culture at brighthush

brighthush is a fully remote, global organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Remote‑first mindset: Work from anywhere while staying connected through asynchronous tools, weekly all‑hands meetings, and virtual coffee chats.
• Inclusive community: Diverse teams, open dialogue, and a zero‑tolerance policy for bias or harassment.
• Continuous feedback: Regular 1:1s, performance reviews, and peer feedback loops that foster growth.
• Well‑being focus: Mental health resources, flexible PTO, and wellness stipends.
• Innovation hub: Hack days, idea incubators, and cross‑team collaboration that turn bold concepts into real products.

Compensation, Perks, and Benefits

While the exact package will be tailored to your experience and market, you can expect:

• Competitive base salary aligned with industry standards for senior customer success roles.
• Performance‑based bonus tied to NRR, expansion revenue, and customer satisfaction metrics.
• Equity or stock‑option program to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and a flexible work‑from‑home policy.
• Annual learning stipend and access to premium training platforms.
• Wellness program, including virtual fitness classes, meditation sessions, and mental health support.
• Global travel budget for customer visits, conferences, and team off‑sites.

How to Apply

If you are passionate about empowering customers, thrive in a dynamic SaaS environment, and are fluent in Japanese and Korean, we want to hear from you. Join brighthush and help shape the future of work for businesses across the globe.

Ready to take the next step? Submit your application through our careers portal or reach out directly to our recruiting team. We look forward to exploring how your expertise can elevate our customer success journey.

Join brighthush Today

At brighthush, your work will have a direct, measurable impact on our customers’ success and our company’s growth. Bring your passion, curiosity, and drive for excellence, and together we will build a future where technology truly serves people.